I noticed on February 15 that my hot tub temperature wasn't not going above 65F. I contacted several repair companies on Feb 16 (the day Ottawa got a record 52cm of snow) to see if anyone could help. Some were "too busy" and others didn't even bother returning my calls. This was not the case with SOS Maintenance. Scott Duncan braved the weather to drive over 40KM from Kanata to Orleans to fix my spa in unbearable weather conditions. My hot tub is up and running thanks to the exceptional client service and dedication SOS Maintenance and Scott Duncan. Highly recommended!!!!