S.O.S Maintenance

Swimming Pools, Spas & Hot Tubs
Ottawa ON K2S 0K6
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91%

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Reviews for S.O.S Maintenance

Average customer rating:
9.5 10 (23 reviews)

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Misha-James in Ottawa
Misha-James in Ottawa
1 review Ottawa, ON
10/10

Hot tub repair/ maintenance

Let's get this straight; there aren't many options for hot tub repair in Ottawa. That's the reality.

Scott wasn't just great regarding his customer service skills but he is very knowledgable in what he does...

He went the extra mile when he installed my pump... The new one was leaking and instead of leaving and coming back on another day... He took it apart and fixed it on the spot. Something not many will do.
On top of everything... He took over one hour with me to explain how everything worked without hesitation. I'm very grategul for that.

If you're looking for an honest and hard working guy to fix your hot tub... Look no further. Scott's the only one that will ever touch my hot tub.

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Randell in Ottawa
Randell in Ottawa
1 review Ottawa, ON
10/10

Amazing service!

Had a problem with my tub and Scott was able to walk me through multiple tests and we narrowed it down and was able to fix the tub myself over the phone. Not all companies would be willing to take the time to do this and would prob come to my house with a service call fee. Very friendly stand up guy. Will definitely be getting him to service my pool and tub from now on.

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Private User
Private User
1 review Ottawa, ON
10/10

Pump repair

We recently had a pump fail on our 3 year old Spa and had the service people from the store we bought it from install a new one. The new pump was not working properly almost immediately. The service people came back 4 times and said the problem was fixed, it wasn't. I called Scott at SOS and he asked me to describe the problem and he diagnosed it over the phone and came the next day. His diagnosis was correct and he fixed it in five minutes. Scott is very professional, courteous and honest. we will be hiring him to do all of our pool and spa maintenance.

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Jeff Perchard from Ottawa
Jeff Perchard from Ottawa
2 reviews Ottawa, ON
10/10

SOS Really Helped Me Out

I want to thank Scott from SOS Maintenance for helping me out of a bind. In order to explain how he helped me, it is necessary to give the background story. This is what happened.

The water pressure from the jets in my hot tub had weakened. I called the store that is the current authorized dealer for my brand of spa. They sent their contractor who told me the valve in the bottom of the canister was bad. The canister is the plastic cylinder where the cartridge filter goes. The valve couldn’t be removed so the repair required cutting the canister out and replacing it in its entirety. I was given a price of about $500 including the parts, with the caveat it could be $100 more depending on parts and fittings needed. I gave the go-ahead to do the work.

The contractor ordered the canister and set up an appointment with me to complete the repair once the part had arrived. The contractor said he couldn’t make it when the day of our appointment came. I had visiting family and was leaving town so he agreed to come while I was away. I received a text from him once he arrived to do the work and started work telling me that my tub was plumbed different than most and the price was now going to be $1000 to $2000 instead of the $500 originally quoted. I told him I did not want him to proceed at that price. He then texted me and asked me to let him know if I wanted help getting rid of the tub. I had no intention of doing that. I wanted time to consider how I would proceed with the repair. So I told him that I didn’t want it removed and it could still be used even though the jet pressure was weak. That’s when he told me that he had already cut out the canister, which of course made the spa inoperable.

I was astonished. I had made a service call to the authorized dealer for my spa and they sent someone who didn’t know how the plumbing was set up until they cut parts out?!! So I asked the contractor why the price was so high and the price range was so broad. I was told that in order to complete the repair the hot tub needed to be moved and lifted up. The cost of that task alone would be $480, maybe even $50 more than that. He further explained he had calculated a revised price of nearly $1300 and usually gave himself a range to account for unforeseen issues. That sounded to me like the new price was $1300 to $2000, not $1000 to $2000.

I thought about calling the dealer who sent the contractor at that time but my feeling was that I would be overpaying even if they mitigated the issue somewhat. So I called the dealer where I bought the hot tub from originally. Even tough they were no longer the authorized dealer for my brand of hot tub, I thought they might be able to help. I explained the whole story to them and they said that they would get back to me. A few days later I called them because I hadn’t heard from them. That’s when they told me that they had figured out that the contractor that they use is the same person that the other company uses! They would only be sending the same contractor back to me so they said they couldn’t help me. I was quite surprised to learn that two major hot tub dealers were using the same contractor to do their service.

That’s when I went to HomeStars and found SOS Maintenance as a highly rated company. I gave them a call and spoke with Scott. He came the same day and assessed the situation. He said that he couldn’t believe the price that I was quoted. He said that he doubted that the tub would need to be moved, and even if it did, that he would simply move it. No $500 extra!

I still needed to get the part so I called the authorized dealer (who had originally sent the contractor) and they said to buy the part from the contractor who had already ordered it. I told them I was good with that as long as he didn’t gouge me and then they told me that they wouldn’t order the part for me. The tone seemed spiteful. I don’t think they really understood the gravity of the matter in that they sent someone who made my tub inoperable and then increased their repair price quote significantly. They also mentioned that they looked at the specs of my tub and said the plumbing was complicated. They, or the contractor, should have done that before cutting out the old canister. But before I took things further with them I decided that I would speak with the contractor and was fortunately able to acquire the part at a fair price.

Scott came and completed the repair and everything is working great! He didn’t have to move the hot tub in the end. SOS charged me $480 including costs for fittings and such. I paid a few hundred for the canister from the original contractor. All in, it was less than $1000, even after factoring in HST on the part and the repair itself. This is far less than what I would have paid had I not called SOS. I felt comfortable dealing with Scott from the time we first spoke and had every confidence that my problem would be resolved at a reasonable price – and it was! Top marks go to SOS Maintenance. I will call them first the next time I need spa service.

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Private User
Private User
1 review Ottawa, ON
10/10

Hot Tube Repair

I noticed on February 15 that my hot tub temperature wasn't not going above 65F. I contacted several repair companies on Feb 16 (the day Ottawa got a record 52cm of snow) to see if anyone could help. Some were "too busy" and others didn't even bother returning my calls. This was not the case with SOS Maintenance. Scott Duncan braved the weather to drive over 40KM from Kanata to Orleans to fix my spa in unbearable weather conditions. My hot tub is up and running thanks to the exceptional client service and dedication SOS Maintenance and Scott Duncan. Highly recommended!!!!

0 of 1 people found this review helpful.
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raymond.tarte in Nepean
raymond.tarte in Nepean
1 review Ottawa, ON
10/10

Hot tub maintenance

Scott is the only person I trust to maintain my hot tub. Fast, competent and reasonable rates combined with complete explanation of what is required, what it will cost and when the work will be completed. VERY SATISFIED.

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Steve in Manotick
Steve in Manotick
3 reviews Ottawa, ON
10/10

Prompt, Quality Service

Have had continued issues in obtaining service for my Beaccomber hot tub. Beachcomber Ottawa is terrible !
Scott promptly and efficiently responded to my call. Was on site within two days and repaired my hot tub in a hour.
Very knowledgeable and professional. Thanks Scott!

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Brenda Ruddick from Ottawa
Brenda Ruddick from Ottawa
1 review Ottawa, ON
10/10

Hot tub repair

I thought my hot tub days were over. Scott has been servicing my tub for several years and is always willing to answer any questions I have. Over the past year my tub seemed to have problems with the heater and Scott worked hard to make sure the problem was resolved. My tub is now in great working order and I'm all set for the fall weather. Scott is very interested in making sure customers are happy and I am very appreciative for all his continued help.
I will definitely recommend his company to others.

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Dino from Ottawa
Dino from Ottawa
1 review Ottawa, ON
10/10

Spa

What can I say , I was ready to toss the tub, I was done after dealing with several other spa technitions and what they were going to charge me before they even looked at the tub, some companies even wanted to charge travel time. Scott came by took a look and had it fixed in no time and at little cost, he even took apon himself to fix little things and not charge me 100% completely satisfied with service I highly recommend SOS to everybody I know who has a spa or pool.
Thanks Scott you saved my tub...

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Greg from GREELY
Greg from GREELY
3 reviews Ottawa, ON
10/10

Hot tub inspection

Very impressed with Scott's experience, interpersonal skills and advice. I hired him based on Homestars reviews so I felt it was important to contribute. Highly recommend Scott for hotub and/or pool issues.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about S.O.S Maintenance

S. O. S Maintenance is a locally owned Pool & Spa service company that specializes in Hot Tub Repair and Maintenance. *** We repair ALL makes and models of Hot Tubs *** > Commercial & Residential > Replacement Hot Tub Covers, Lifters, Filters, & Jets, > Relocation, Removal & Site ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.