Warren and his crew were attentive and responsive. We refinished our main floor hardwood (light birch), and our second floor hardwood (jatoba - cherry). They did a great job on the birch, clean, beautiful. We also have a gas stove in which they made sure was disconnected and connected by a certified gas fitter which was appreciated. Our second floor, was a hard floor to finish, unfortunately it wasn't easy and they had to refinish a few spots a few times, and still didn't get it to what we would have liked, not without trying of course. They were however kind enough to add to the job (at a cost) and add trim to all the rooms to finish off the look. All in all a friendly crew who were easy to work with, wish my second floor had turned out a little better, but my main floor looks great.