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Absolutely Affordable Home Improvements GARAGE BUILDERS
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72%

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Reviews by rating (past 12 months)

Reviews for Absolutely Affordable Home Improvements GARAGE BUILDERS

Average customer rating:
8.4 10 (46 reviews)

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Laura M from Calgary
Laura M from Calgary
2 reviews Calgary, AB
2/10

Disappointing Experience

Based on positive Home Star reviews, recommendation from a previous client, competitive pricing, and a feeling of trust when dealing with Reg to get a quote I hired Garage Builders to cover all aspects of removing an old garage and building a new one. The project was to start May 25 and be finished July 15. Unfortunately what I ended up with was months of frustration, lack of timely communication, delays and frankly, a contractor who did not seem to want to do my job.

To be fair, in the end I do have a garage which I am mostly happy with. And the subcontractors were great. Unfortunately the work of the Garage Builders was disappointing. Timing was the first big issue – the project started on time with demolition and then ground to a halt... I assume due to Reg leaving the company in June. Even when Glenn took over the project my garage took 44 days from excavation to completion. And the total time from start to finish was almost 3 months. Because it is not written into the contract their "28-day guarantee" means nothing. The next issue came when Glenn hit my gas line during excavation. When I didn't hear back from him on the issue I called Atco. Their site inspector indicated significant concerns that the ‘hit’ had not been reported and that the Garage Builders were excavating without an up to date line locate from One Call. Thankfully the line hit was my old line. The next main issue related to my garage was the apron – which as specified in the contract was to be 3 feet. Instead what I have is the garage floor extended 2 feet outside the garage door and a 1 foot apron. Glenn tried to pass this mistake off as a normal practice but it is not according to other contractors. So the result is that water does not drain away from the door like it should and I worry that it will freeze up in winter. Glenn’s attitude was it’s a big thing to change so let’s wait and see and if it’s a problem he would cover it on warranty. I have asked for a copy of the warranty and specifically for a letter outlining what Garage Builders will do if I have a problem but I have not received a reply. In addition to these significant issues were a ton of frustrating things during the project. Glenn was repeatedly unwilling to honor promises made by Reg; for example cutting a 6” gap through my sidewalk instead of digging under it, failing to excavate clay from under my old garage pad and failing to move salvaged garden soil before excavating the new site. Then when the windows in my garage were installed so high I couldn't see through them Glenn tried to tell me there was a safety code preventing them from being lowered (totally not true). He did lower them when I held back a payment. Next the hardware Glenn installed in the man door was very stiff but he left it in anyway. Now, some days it is almost impossible to turn the knob. I contacted him about it but got no reply. Customer service and respect for the clients property were good from subcontractors but lacking from Garage Builders. Can you imagine having to pick up garbage left every day from your contractor - coffee cups, water bottles, lunch wrappers, even dog crap. End of job clean up was a joke with only large pieces of debris removed. And to this day I have several small sloppy items on my garage that were never addressed.

Timely communication is certainly not the forte of Garage Builders. For the most part if I wanted to know when something was going to happen I had to ask and if things were delayed I was never contacted. It seemed like the only time Glenn called me was when a payment was due. In the end Glenn has chosen to ignore my request to have the door hardware replaced and to provide a written copy of their warranty, especially related to the cement issue. Since I don’t believe the Garage Builders will ever come back and do any work under warranty I have elected to keep my final payment and use it to make my own repairs when needed. This company may have a good past reputation but I cannot recommend them based on my experience this summer.

2 of 2 people found this review helpful.
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Carla Davidson in Grande Prairie
Carla Davidson in Grande Prairie
2 reviews Grande Prairie, AB
2/10

Terrible project management

Reg left the company on the second day of our build. At first Glenn did his best to keep things in line but the build went off the rails. We had several disputes over the scope of the contract, but Glenn honoured most of it. The subcontractors were all very good except for the concrete, which is the most important. They ran out of concrete, so there's a weird seam when they poured the remainder, and the edges are already starting to crumble. I requested that it get fixed but they refuse. I do not think that they will honour the warranty. The build took a month longer than projected, and several contractors did not show up when they were scheduled. I would not recommend this company.

2 of 2 people found this review helpful.
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Company Response

Yes Carla a lot of this is true and reg did leave the company
Although we did run short of the concrete on the apron this is not abnormal in the business but also to do with the contract we did over and above what was in the contract as you well know and even if reg did say yes to some verbal requests you should and do know that things should be put to paper and signed by both parties as stated on the reverse side of the contract
There is nothing wrong with the apron as I said wait one winter to see how it holds up and if need to be replaced we will do that as I told you
Also I did mention if you did not pay your final bill all warranties are void and as of yet you have not paid your final bill so until you do you have no warranty
You have a beautiful garage I wonder why you did not post a picture to show people your terrible garage or list all the extras we did for you!
Sorry you are not happy with your project
Glenn

James C.
James C.
9 reviews Calgary, AB
10/10

Demo and Build New Garage

late in the 2017 building season I called up Garage Builders for a quote - Reg came out the next day and we went over several scenarios for the demo of an existing single car garage and pad and building a new one - Reg knows the Calgary bylaws very well and was able to spec out the largest garage that we could put on that lot and still be in conformance with city bylaws. After several discussion, we settled on a design and deposit paid. There were a few weather delays but generally everything went well - overall build quality is good and everything that I had asked for was delivered as promised. During the build, there were a few additions (removal of chain link fence, new wood fence etc) that were easily accommodated by Reg and his team.
Reg and Glenn are busy, so it took awhile for them to address a small problem with the siding, but in the end, everything was taken care of. These guys are basically a no BS company, did not try and upsell anything, knew their business and laid out exactly what I would/wouldn't get -

1 of 1 people found this review helpful.
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Company Response

again thanks for your kind words as they are so few and far between in todays society
Glenn

Sandra in Calgary
Sandra in Calgary
1 review Calgary, AB
10/10

Demo old Garage and Build a New Garage

I called Absolutely Affordable Home Improvements GARAGE BUILDERS, Glenn came out that same week, gave me a quote to remove my old garage, asphalt driveway, concrete pad & step and prepared an area in the back for a new 22 x 24 garage.

Schedule was set, the work got started … Bada Bing Bada Boom two weeks later the old garage was gone and new one up. Amazing! It was so organized. This was not a small project in my eyes and it scared me a bit to take it on.

Glenn, Reg and Michael you were a pleasure to have working on this project. Those two weeks were HOT and you sweat your butts off. You went above and beyond the contract. You put up with family and neighbors hanging around watching AND the advice and help with land scraping...so much appreciated.

I am thrilled with the results, I love my garage and yard.
Thank you so very much.
Sandra

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Company Response

Well thank you very much
It was a big job and it turned out quite well along with your sweat equity you have a state of the art house now
I know your nieghbors were quite impressed with your vision and it turned out great
Enjoy
Reg & Glenn

Scott in
Scott in
1 review , AB
10/10

Garage build

These guys just completed my garage and I am very happy with the level of service and professionalism they provided. I would definitely use them again for all of my home Reno needs.

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Company Response

Thank you Scott. I'm glad your enjoying your new space and looking forward to working with you in the future. Thanks Reg

Fred Miller in Calgary
Fred Miller in Calgary
1 review Calgary, AB
10/10

Old garage demolition and new garage build.

Glenn and his team did an excellent job of removing our old garage and building our new garage. Glenn provided expert knowledge and experience recommending and providing a garage design with the demenions, and features we requested. The garage builders took care of all the building permits, and scheduled the cement work only during fair weather to ensure quality foundation and concrete pad, which had radiant heat conduit PVC piping. They provided excellent specialist Sub contractors and quality workmanship. I would recommend Glenn and the Garage Builders to anyone.

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Company Response

Thanks Fred
It's not every garage we do with the creativity you supplied and let us run with an expanded budget so we could get everything you wanted
We know you will enjoy your new space and thanks for choosing us on your project
Glenn & Reg

Mike & Terry in Calgary
Mike & Terry in Calgary
1 review Calgary, AB
8/10

Garage

In late August 2016 we decided we wanted a garage built. We called several companies with only a few showing interest as the building season was getting late. Reg came out prepared and gave us a written estimate on the spot. He gave us some interesting suggestions about how to incorporate a 24 X 26 garage with an 18 foot overhead door and with a 3 foot wall and a walkway which means no indoor space in the garage was sacrificed for a landing and stairs. After we signed the contract, he was able to begin the project a few days later. The garage was completed within the
timelines specified and we've spent the winter enjoying our new garage!
Reg was great to work with and we would recommend him.

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Company Response

Thanks Mike and Terry.

We had a pleasure working with you on your garage. I'm glad we could get you the garage you wanted and not have to compromise on the size.

Thank you and we hope you enjoy your garage for years to come.
Reg

Jamie in Calgary
Jamie in Calgary
2 reviews Calgary, AB
10/10

Garage, Fences, Landscaping, Poured Concrete patio...

My husband and I were searching for a company that could build a garage, poured concrete patio, landscaping, grass, fences, etc for a new build in Mahogany. We spoke with several different companies and contractors but Reg from Garage Builders was the winner by a large margin.

We had Garage builders build a 22x22 insulated, heated garage on a preexisting pad. They also poured a large exposed concrete aggregate pad for a hottub, patio and two walkways. We did concrete edging for two flower beds and a tree ring. They also did the grass - which I may add is much lusher and greener than the majority of our neighbors. We also had custom cedar steps built for the hottub and back door. They took care of all the permits, inspections, clean up, etc. The color matching to our home was perfect.

We could not be happier with our final product! Garage builders is a professional, efficient and honest company that goes above and beyond for the customer. All the sub trades and employees that were needed were also respectful and did great quality work at an affordable price. I have used the electrician, Bob, already for a different project and he continued to provide the same quality of work that Garage Builders expected of him.

The owners of the company, Reg and Glenn, were onsite frequently working and kept us up to date on the progress of everything. They were very accommodating for changes we made throughout the process. They were especially respectful of our pets as well which was just an added bonus. We had a large party planned for the end of the summer, and as promised, everything was completed on time. This was a wet, awful summer for construction so the fact that they were on time speaks a lot to the efforts they put in to ensure we were happy with everything.

We were so impressed with the company that we actually just hired them to do our basement development and several other projects throughout the entire house. I trust them to complete a high quality job that meets, or as has previously been the case, exceeds our standards.

I have happily referred several friends and family to this company for their building, landscaping and renovation needs and will continue to do so. I know exactly who to call if we need anything else done! I cannot wait to see the house renos - I am confident they will be everything we dreamed and more.

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Company Response

Wow!! Thank you for such an amazing write up. We were very pleasured after completing your landscaping and garage project, and allowing us to renovate your entire house.

You should enjoy all of your new space and I'm sure that your little puppies enjoy there new spot too.

Thanks again

Jim Jones in Calgary
Jim Jones in Calgary
1 review Calgary, AB
10/10

Garage Build

I was searching for a company to build a garage for me and through word of mouth from some people at work, they highly recommended AAHI - The Garage Builders. After some research online through Homestars, my decision was pretty much made for me. The Guys at AAHI had such high ratings and satisfaction results, I had to give them a call. After meeting with Glenn and receiving a detailed estimate and payment schedule for the 22' x 24' garage package I was after, I quickly signed up for their services and the project was underway. I am incredibly happy with the quality and expedient service that was provided during the build. Glenn, Reg and their professional team of builders were a pleasure to work with and I would highly recommend anyone looking to build a garage to call AAHI first. 10 prominent stars for these guys and the excellent work they provide!

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Company Response

Well thanks Jim . It was a pleasure to work with you on this project
I know it was at our cutoff point of the year but the weather was great and we completed in less than 3 weeks which was great for both of us
I know you were quite happy with the product and will for years to come
All the best
Glenn

Erin Legacy  in Prince George
Erin Legacy in Prince George
2 reviews Calgary, AB
10/10

Garage

I recently built my first home, without knowledge or experience in the process. I spent 300 days second guess every choice I made with most outcomes being complete disappointment. Until it became time to build one of my final projects , my garage. I spoke with 7 different companies all promising me the garage of my dreams. The 7 th being Calgarys Garge Builders. After a few emails back and forth with Reg they were quick and easy to set up an appointment to meet with me during a time that was convenient for me even! Glenn came to do my estimate and was extremely patient and covered everything! He truly wanted to make sure I understood the process even more then making the sale! I knew within the first 5 minutes that these were the guys I needed! Unforeseen circumstances came about and I was in a bind. The amount of compassion and understanding I received from every single person I met during the garage building process was over whelming and more appreciated then I think they know. These guys know their stuff. They are amazing respectable people who go above and beyond to ensure us the customers are well taken care of. If I could build another 6 garages with these guys I would! I'm truly going miss having you guys right out back!

Thanks for every thing you have done you have made many things less painful!

1 of 2 people found this review helpful.
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Company Response

Thanks Erin
We appreciate every thing you have said in your testimonial above
We know that when something happens as it did money or a garage is not important
It was a pleasure dealing with both you and your mom and we hope that your patience over this time has paid off for you
At least when you look at your garage out your window it will give you a great memory of what you and your mom did together
Thanks again.... Glenn

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Absolutely Affordable Home Improvements GARAGE BUILDERS

Absolutely Affordable Home Improvements is a family owned and operated business. We take lots of pride in our work and are committed to producing high quality work, no matter how big or small the job. Check us out! Call for a free estimate and find out for yourself how Absolutely ...
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