Based on online reviews and calls to Guelph Climate Care, I felt very comfortable hiring them to repair a leaking furnace exhaust. It required one small plastic flange, a rubber coupling, three clamps, one foot of exhaust pipe, and some glue. The repair took less than fifteen minutes. The bill was $325.00 + tax. The flange and other parts came in a kit. The installer replaced the flange and one of the three clamps but not the coupling and the other clamps. He remarked that the old parts were still good and reused them. He kept the new coupling, together with all the remaining new parts in the kit and charged me for all of them.
After several calls to Guelph Climate Care to inquire why I was charged for the entire kit, I was told that the parts had to be kept by the installer for safety reasons. My position is that since I was billed for all the parts in the kit, they belong to me. The installer should not arbitrarily choose not to install parts, keep them, and then charge me for them.
Furthermore, the manufacturers specifications called for the use of a torque wrench to ensure that the three gear clamps were not over-tightened or under-tightened to prevent damage to components, which could result in carbon monoxide leaks. A torque wrench was not used for the repair.
Carbon monoxide is a silent killer. A tester was not used to check for leaks around the installed parts. The installer claimed that his tester was out of battery.
For this repair, from this company, I was expecting a high level of professionalism. I thought Guelph Climate Care would be a company I could depend on in the future for reliable service. I was disappointed. The high standards I was expecting for this repair were simply not there and I cannot recommend this company. I will not use them again nor recommend them to friends and family.
Zero stars is my rating.