Select Painting

Paint & Wallpaper Contractors
Surrey BC V3R 1X7
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HomeStars  >  Paint & Wallpaper Contractors in Surrey  >  Select Painting  >  Great.... until it wasn't.
Private User
Private User
Private User reviews Vancouver, BC

Great.... until it wasn't.

After obtaining many different painting quotes, we hired SRY select based on their reasonable pricing to paint our entire condo and spray the kitchen cabinets. The first day everything looked great, the ceilings, trim and cabinets looked exactly like we wanted! The second day, both bathrooms and one of the bedrooms were done and to our horror, our white looked completely blue! We felt sick... we hated the colour we had picked ourselves!! We tried calling Kris but couldn't get ahold of him... we needed to let him know there was a problem to see what the potential solutions were.
The next morning we didn't hear back from Kris until they were close to arriving at our home. He said he didn't get our messages and they had just purchased the rest of the paint for the job. When he arrived we explained that the paint looked different on the walls than it did on the trim and the cabinets... he told us that different finishes will look different. Fair enough, we felt awful and knew we had a big problem. Kris suggested we choose a darker colour for the walls so we wouldn't have to re-do the trim and cabinets. We understood that it was by far not an ideal situation, but after saving for years for a renovation, we didn't want to completely change the colour for the entire condo. When we asked Kris what our options were for re-painting, it was clear he wasn't happy. He told us it would be a "scheduling nightmare." Obviously it wasn't ideal for us either, we weren't living in the condo while the work was being done and this would drastically extend our deadlines for floors, etc. When he finally agreed to have guys come back in a weeks time, he then broke down what it would cost us.
Kris wanted to "settle up" for the cost of the job, which was 70% done at pretty much full price of the original quote. He then wanted to re-charge us the full cost of the job again. We're talking close to 10, 000 in paint for a 950 sq ft condo. We get it, we made a mistake. It messed up everyone's schedules, including ours. We knew there would be additional costs associated. But it seemed a bit unreasonable to us to pay close to 2x the original cost, when all of the prep work was done and some of the work required less coats of paint (now painting white on white instead of a previous darker colour wall). Before we "settled up", we wanted to discuss why we would be charged so much to change colours when so much of the work was completed already. Kris immediately emailed saying he didn't have time to "go back and forth over $20-40" (which was really several hundred dollars). We decided to just pay them for the work they had completed, as we wanted to move forward.
After feeling we were treated rather poorly by Kris, and having spent our entire painting budget on a condo that was now not painted, we decided to buckle down and paint it ourselves. We emailed Kris to let him know that we were doing the work ourselves, but still needed to complete the kitchen, which he quote was an additional $1000. A few days later when we emailed to confirm him coming to spray the cabinets, he emailed back saying that because we weren't doing anymore of the work with him, he would now have to charge us $1500. $1500 to spray one coat on the front of the cabinets!?! When we called him to discuss this, he hung up on us twice! We decided this was the final straw. So after paying $5000, we had nothing painted and a kitchen half completed with no drawers or doors. It was a nightmare. I think the true judge of a company is not when things go well, but in how they handle situations that don't. Needless to say, they left us completely hanging and we will not be recommending their services to anyone. It was great... until it wasn't. And then it really really wasn't.

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