Bildam Home Improvements

Decks
Whitby ON L1N 3G4
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94%

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Reviews for Bildam Home Improvements

Average customer rating:
9.8 10 (49 reviews)

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Al & Cynthia in Toronto
Al & Cynthia in Toronto
3 reviews Pickering, ON
10/10

New Deck

We chose Bildam to build our deck because we were so impressed with Adam's excellent ideas and suggestions and his professional approach and presentation. We were so pleased we chose them as they were wonderful to work with!

The entire team was great, they are true professionals. They were efficient, knowledgeable, organized, friendly and prompt. They finished the deck quickly with a great deal of attention to detail and left the whole area neat and clean.

We are thrilled with how well the deck turned out and know we will enjoy it for many years. We would gladly recommend Bildam to friends, family and neighbours!

Thanks so much to Adam, Bill and the entire team!

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Ahl2017
Ahl2017
1 review Oshawa, ON
10/10

Finishing a basement

We were looking to finish our basement. We finished one large room with a fireplace and built-in shelving, a bathroom and a smaller gym area. What impressed us the most with Bildam was that they were always on time, were very friendly and helpful with suggestions and ideas and that they kept the work site as clean as possible. Adam showed up to our first meeting on time (which other contractors did not!) and with plenty of suggestions for how to finish our space for what we needed. Their quote was comparable to others that we received and when work started, everyone was very friendly and swept the floor each night before leaving. Bill was often on site and everyone kept us involved as to schedules and choices along the way with plenty of time to make decisions. Everyone was very knowledgeable, highly skilled and incredibly helpful. We can’t say enough good things and would happily use them again. We are so pleased with the finished product.

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J O.
J O.
2 reviews Oshawa, ON
10/10

A large NEW deck.

Bildam put in a new deck for us where there had previously never been one. What we liked best about Bildam was the detail in which they quote their services. Adam is EXTREMELY thorough and transparent. They were up front about the start time delays because of the rain and maintained their customers priority sequence. They also completed the work in the time they said they would, did not leave materials behind, were neat and organized throughout the job, and were extremely knowledgeable on codes. There weee literally no surprises. When a lattice didn’t come out the way everyone had planned they made adjustments to make it right without delay or discussion. We have really enjoyed our deck as it’s given us use of a major part of our yard we never used to set foot in. We also have had three other major Reno’s done my three other companies. Bildam was the only one who didn’t bump us for other clients, finishes when they said they would,, were completely transparent and up front about pricing, and didn’t cause any damage while doing the work. I could not recommemd them more highly. They are not most expensive and they are not the cheapest, but they were the best.

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C. Johnston in Whitby
C. Johnston in Whitby
1 review Whitby, ON
10/10

Deck

From the first email to Adam he was extremely professional and prompt to reply to all my questions. I knew I was looking for a deck but didn't really know what I wanted. Adam spent quality time with us going through different plans and layouts and after a few revisions we had a deck that met all of our criteria.
The entire team was very professional and always left the worksite clean and tidy.
I would not hesitate to recommend Adam and his team.

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Richard in Whitby
Richard in Whitby
1 review , ON
10/10

Front porch deck

Beautiful cedar deck built by two extremely skilled young guys who worked through horrible wet spring conditions. Their attention to detail was remarkable. They even contoured the bottom to the driveway's uneven surface and built a privacy screen from scratch. Adam designed it, gently suggesting what could be done, and the result was so pleasing, neighbours and passers-by remarked, unsolicited, on the wonderful job. We're enjoying it immensely.
We'd received other quotes and went, not with the cheapest, but with an instinct. Happy to say we were right. Adam and his staff are also very good to work with.

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Mike from Courtice
Mike from Courtice
4 reviews Courtice, ON
10/10

Backyard Deck

I first met with Adam back in February. I was immediately impressed with his attitude and knowledge of decking products. Bildam's quote was comparable with the others that I had met with.

Through the entire process Adam was my main contact. During the design stage he was very patient with us as we struggled to pick the right colour for our deck. He was also helpful with ideas and recommendations.

During the construction of the deck, the crew was very polite and and left the job site clean everyday. Adam kept me in the loop with updates throughout the construction.

I was highly impressed with Adam and his team, its obvious they strive to deliver a quality product which they clearly did for me. I would recommend Bildam to anyone looking to have a deck done.

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Julee_1974 in Ajax
Julee_1974 in Ajax
1 review Ajax, ON
10/10

Beautiful finished basement and kitchen reno!

We worked with Bildam to finish our basement and do a reno on our kitchen. Everyone was not only professional, but kind and courteous, and always went the extra mile to make sure everything ran as smooth as possible! Both our basement and kitchen look outstanding!

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Ryan G from Ajax
Ryan G from Ajax
1 review Ajax, ON
10/10

Kitchen and Master Bath renovation

The Bildam guys were great to work with from the start of the quoting process to the last day of the job. It's not fun living through renovating a kitchen but I can honestly say that I enjoyed the process.

We started out with an idea for renovating our kitchen. Adam came in and floated some ideas to us about possibly moving the location of the kitchen to the other side of the house.... it was the best decision I've made in my entire life as a homeowner. Adam provided a vision for us to work with but at the same time listened to all of our feedback and incorporated that into project. The finished result is a kitchen and bathroom that is better then our own initial thoughts on the process.

The work crew were great to work with. We were living at the house the entire time so there were times when we were in each others way but they did a great job of making it work and it is much appreciated. I really appreciate the little things that they did to ensure the quality of the workmanship... things like strengthening the foundation of a raised floor which was not totally in their scope of work but they realized it would affect the quality long term so they fixed it. They made choices like that all along the course of the project. From the flooring and structure to the plumbing they continually made the right choices for the long term quality of the work rather then just the quickest solution. That commitment to quality is something I'll be grateful for for as long as I own my house.

While it's hard to comment specifically on cost in relation to other contractors as things obviously changed throughout the project I will say that they were very competitive with the original price and as we added and subtracted things throughout the process it was all very transparent to us and allowed us to make informed decisions along the way.

The end result is a kitchen and bathroom that make me and my wife extremely happy with it's beauty and the underlying knowledge that the work behind it (ie. plumbing, foundation, walls) will endure the test of time.

Many Thanks to the Bildam Team... it was a pleasure.

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Linda from Durham Region
Linda from Durham Region
11 reviews Whitby, ON
2/10

Deck project

Let me start by saying that the deck these guys built is very sturdy. We have zero complaints about how solid it is.

This was not the cheapest quote we received but they promised to work in tandem with a landscaper we hired to do extensive work. They took a ridiculous amount of time to complete each stage. It was very frustrating. Then we were presented with an additional invoice that included hourly rates for a bit of siliconing and hand digging that needed to be done. I was flabbergasted. It wasn't a lot of money but it was the principle.

The quality of a couple of boards that were used were substandard. We were promised by Adam that he would oversee the quality from the beginning (was in our signed contract). We do understand that pressure treated wood will crack. But one of the main rails was severely gouged in a few places as were a few of the others and one of the other boards was completely cracked even before the final screw was put in. They were able to sand out some of the gouges to our satisfaction but the two boards were too badly damaged to be saved. Had we not pointed this out to Adam, they would have been fine to leave it this way but they did eventually replace them.

Our building permit did not pass as a result of a minor design flaw with the stairs and we were told "for an extra fee" they could fix it for us. They were the ones that created the design. It is our contention that they are the experts and filed all papers with the town and they should be responsible for ensuring that it passed inspection. We decided we would fix it ourselves and have been in discussions with the town to ensure that it passes.

Finally, there was no clean up from the post digging. Their excuse was that the landscapers would take care of it but that was very unfair because this was in areas that the landscaper was not even working. Post-winter, the ground is collapsing around the posts as the ground was not compacted.

My summary is that I would not feel comfortable hiring Bildam again even though we still have fencing, gates and some basement renovations that we would like to have done. Like I said at the beginning, we are very satisfied with the sturdy construction of the deck but they need to take a very close look at their customer service practices and their labour crew.

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Company Response

Linda,

So sorry to see the low rating, but I'm very glad to hear you're happy with the structure and quality of the deck itself. It is important to me to know that the quality of our work is not in question as we work really hard to make sure we deliver a quality product, but I would like to address a few of your concerns.

I do recognize that a few boards were questionable, but as mentioned, we did replace those for you out of customer service because we had to return to the lumber store and purchase more materials as the material we had on site was what we got upon delivery. With regards to the additional costs, I did notify you guys before the work had started, and said it's not something we've discussed in the original contract as we weren't aware it had to be done until the old deck was removed. However, once we removed the old deck and discovered more work, I explained that we could repair things for a cost if you wanted things fixed properly, and I got back in writing that it was ok to complete for a cost... but when it was complete and I submitted the invoice, you were upset with the "principle" and said I should have offered it free of charge. It should also be mentioned that this charge still has not been paid.

As for the city requests, the inspector who came out openly expressed directly to you that it was a unique situation that even he had never come across before, and the solution to fix it was not something listed under "standard building codes". This was an unforeseen issue, just like if getting a kitchen renovated, and a problem arises behind the walls that's unforeseen, and the city inspector wants corrected... the contractor does not offer this service free of charge. Standard practice is to present options along with costs associated with the repair, and let the customer choose what option they want to do... but a cost is sill applied to do the work as it's not in the original contract.

Lastly, with regards to clean up... I would like to make note that the job site was extremely clean, but the clean up you're referring to is the soil that came out of the ground from the deck foundation. This is something we could have done, and I did explain when I was there that we can do this for a cost, but because landscaping was being completed immediately after we were there, and they already had the proper machines on site, it would be more cost effective to have them complete it (I thought they would have already included it in their costs knowing that a deck was getting built... and perhaps that was a poor assumption)... but again you wanted this service done from us free of charge, so having the landscapers do it wasn't an option (even though would have been less cost then us).

In summary, I wish we could have had another 10 our of 10 rating and a happy customer as I know we offer a great product, and it's unfortunate that a few minor things causes such a drastic decrease in ranking because we did provide the deck you requested and did it well. However, that is the great thing about homestars is that it allows people to speak freely, and exposes the "ins and outs" of the contracting industry... and it is your right to rank us as you wish, and post reviews as you wish (as long as it's not false information). Although it is our responsibility to respond, and I hope people recognize that even though the project took some extra time, guys were on site every day, and the quality was provided (quality can sometimes take longer to provide). I wish you the best with your future projects, and thank you for the review.

Adam

Michael
Michael
2 reviews Courtice, ON
10/10

1/2 deck done right

Several years ago I bought a beautiful century home in Oshawa that had a door from the back bedroom on the second floor leading outside, problem was that the original deck from the 20's was no longer there! so anyone walking out the door would have a rude awakening as they would've fell about 14 feet down.
I have extensive experience in renovations myself but I wanted to get someone who would dig and pour the post footing and build the basic frame of the structure and leave me to finish off the decking and railings.
From my experience in the past, most companies would not offer to do half the job, but Adam was great, he really became a time saver for me taking care of the permit paperwork and getting the job done properly and on time, leaving me time to work on other projects inside the house.
I am very happy with the work they did and highly recommend them for any renovations!

cheers

1 of 1 people found this review helpful.
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More about Bildam Home Improvements

Bildam Home Improvements builds great Custom Decks and beautiful Finished Basements OUR MISSION STATEMENT Our mission is to deliver professionalism in the construction industry, and provide a level of quality to the customer that exceeds their expectations. We strive to treat our customers with respect, honesty, and reliability so that ...
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