Dusil Design

Landscape Contractors & Designers
BURLINGTON ON L7T3J1
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Reviews for Dusil Design

Average customer rating:
9.1 10 (16 reviews)

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Anne Carr from Burlington
Anne Carr from Burlington
2 reviews Burlington, ON
4/10

Redesign and planting of large front gardens

We are a small townhouse complex and needed our gardens at the front of the complex redone. unfortunately she did not stand behind the quality of her plantings. We have a great number of plants that did not make it through the winter that she has told us she is not replacing. It is a real shame that a landscape company doesn't stand behind their products. I would suggest anyone looking for quality, to look elsewhere.

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Company Response

This particular complex was large and refused to purchase an irrigation system as recommended. Therefore relying on the neighbouring properties to use their personal water to take care of these plants. It is well known that plants are living specimens and cannot survive without the proper care, especially watering. Considering it was a hot summer last year. Many provisions were used to minimize the stress to the plants , like mulching, triple mix soil and frequent personal visits by myself to ensure these plants were getting sufficient amount of water. There was a makeshift irrigation a system that was only watering a 1 ft radius around the sprinkler. This was noted to the person in charge in an email and was not rectified. Therefore our policy is no watering- no warranty. Also no warranty on dogs urinating on plants and this was not fixed either. During install is was noted that many dogs were walked along the sidewalk and urinating on tiny, unestablished plants. Impossible for plants to withstand the heat and nitrogen from constant dog urinateing. This is evident when the plants along the sidewalk are dying but the same specimens set back are perfectly fine. Also noted and emailed to the head of the board.
Unfortunately, there was no gratitude given to the fact that about 20 free hostas and ground cover were planted along the fence at no cost, to fill in an empty spot.
And there were 25 grasses replaced even though when removing the old ones, the root balls smelt like dog urine. Evidence of toxic shock.
In order for dusildesign to keep a fair price there needs to be stipulations on the warranty as these are living specimens and we cannot warranty lack of watering, animal destruction, theft and vandalism. Although in this case I did replace about 3 hydrangea and 24 grasses without hesitation. Because dusildesign is knowledgeable in horticulture and has a great repport among our clientele and therefore only does business by referrals and thrives by this method. Thank you for giving us a platform to rebut and defend ourselves as I think this is a fair response. Feel free to call our company for any more information. We are always trying to better ourselves. Here's to more awesome projects in the future.

Hultsy
Hultsy
1 review Innisfil, ON
10/10

Landscape Design

Great design options and knowledge of different plants. Incorporated our taste into the design. She obviously looked at how we decorated the house and used that to help her come up with a design for us.

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Michelle in Bronte Creek
Michelle in Bronte Creek
1 review OAKVILLE, ON
9/10

landscaping

Alica was great to deal with for our landscaping needs. She listened to our requests and shared valuable knowledge and suggestions. We are quite satisfied with the overall project and her customer service!

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C.H. in Burlington
C.H. in Burlington
1 review Burlington, ON
10/10

Designed improvements to our front yard

Alica provided honest and sensible advice with respect to our front yard. Given our busy schedules, she designed some changes to our yard with low maintenance in mind. 100% satisfied.

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W. McCleave in Victoria
W. McCleave in Victoria
1 review VICTORIA, BC
10/10

designed and landscaped the whole lot

We met Alica in 2003 and our relationship continued until we moved from Oakville in 2011. We beganwith Alica designing and landscaping our back yard: removing all of the grass, creating 2 patios, flagstone walkways, a dry pond, planting trees and perennials. Every year we had a project together and Alica organized and did most of the work herself although building the arbour and laying the patio paving stones were subcontracted out. We had a beautiful space to enjoy. Thanks to Alica's design, our back yard became a sanctuary for us, and a place where birds and butterflies visited. There was something blooming from April to October. We have recommended Alica to many friends and have heard great reviews. She stands behind her work and when given the freedom to explore and experiment, if all doesn't go as hoped, she makes "it right".
I wish she was here to design the green space in our current home - we haven't found anyone to replace her.

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Kat in Milton
Kat in Milton
3 reviews MILTON, ON
10/10

Landscape Design for Small Yard

With a small yard and budget, I wanted a do-it-yourself plan that gives me confidence I was doing things right the first time. Alica was great to work with, incorporating our current deck, giving advice and tips on materials, and tweaking the design to make it just right for us. For a reasonable investment, we now have a plan we can phase in over the next few years, as our budget allows.

I highly recommend Dusil Design - you'll enjoy the process, get lots of ideas, and will have confidence everything will look good in the end.

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Derek Moorse Burlington
Derek Moorse Burlington
1 review Burlington, ON
10/10

full design of yard - front and back including pool

Designed quickly with all my wishes and comments incorporated. We implemented over the course of years in a logical and budget based order. We couldn't be happier. I have recommended Dusil Design to many people based on our experience all with rave reviews and thanks for the connection.

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jackie in Oakville
jackie in Oakville
1 review Oakville, ON
10/10

landscaping in front and back

I would highly recommend Alica for any landscaping design and installation. She is very professional, hard-working and trustworthy. She has an amazing eye for putting appropriate plants & trees together. We were very satisfied and pleased with the results. Even when some of our cedars didn't make it through the first winter, she rectified the problem immediately.

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More about Dusil Design

Landscape Contractors & Designers Landscape Design and Install company that caters to Burlington, Oakville, Mississauga and surrounding areas. We also provide just landscape designs for the residential and commercial client including other landscape, pool, spa, interlock and other 'hardscape' companies. In the industry for over 10 years with a diploma ...
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