The Pool Fill In People

Swimming Pools, Spas & Hot Tubs
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The Pool Fill In People
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Reviews for The Pool Fill In People

Average customer rating:
8.8 10 (29 reviews)

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Thao in Mississauga
Thao in Mississauga
1 review Mississauga, ON
0/10

FAILED TO HONOR CONTRACT ONCE PAID MOST OF THE FEES - NO INTEGRITY!

We signed a contract with Allan in October 2015 for work to be done in our back yard as follows: fill in the in-ground pool, excavate and level the existing yard, remove the existing fence and build a new taller fence, supply and install sod for the entire yard, expand the parking space by filling part of the lawn with limestone, and over-seed and add topsoil to the strip of land on the north side of the property. The reason for the excavation was because our yard on the east side was infested with thistles, hence we hired Allan to excavate several inches off the top, level then lay sod on top. The cost of this total project was $25,199.

Allan and his crew started the work immediately and by the end of November 2015 the pool was filled in, the fence was built and the yard was excavated but not fully leveled, the extra parking space was created. At that time Allan recommended to us to wait until next year to complete the leveling of our yard and sodding so that all the dirt and concrete that was used to fill the pool could settle. We had paid Allan all the fees less $2,000 (to be paid upon full completion). At this time considering that Allan was very efficient with the work that had been completed, we fully trusted him fully to complete the contract by spring/summer of 2016. Unfortunately THIS WAS A BIG MISTAKE, WE SHOULD NOT HAVE TRUSTED ALLAN AND SHOULD HAVE HELD BACK A LARGER BALANCE!!!

Below is a summary of events since April 2016 up to date:
2016
• April: We contacted Allan to make plans for project completion. Allan indicated some of his equipment was broken so give him a few weeks to get things in order.
• May-July: We continued to call Allan every few weeks and got the same excuse about broken equipment. In the meantime, since our yard was just filled with soil and weather got warmer, weeds and thistles started to grow. We had to hire someone to keep digging and pulling these nasty weeds. On several occasions we have had the yard fully free of weeds and ready for sodding and informed Allan that he needs come to complete the work but we got the same broken equipment and not enough worker excuses. Also as the weather began to warm up, several pieces of wood in the new fence started to bend. One of the doors to open the fence started to drop and drag on the ground. It was clear that Allan’s crew did not reinforce the fence and door properly. We told Allan about this and he reassured us that he would fix everything once he is able to come out to complete the work.
• July 15: Allan’s office informed us that they plan to come out next week. We would be informed of the exact date once they know. At this point our yard was again infested with weeds as it’s impossible to keep a dirt filled yard clean. We immediately have someone worked on removing the weeds but considering the size of our yard, this would be a 2 weeks project.
• July 20: We got an email that Allan’s crew was on their way. Unfortunately the weed removal was not completed so the sodding cannot be done. We asked Allan to reschedule and give us at least 2 weeks’s notice before coming out.
• August-October: We continued to spend hundreds of dollars trying to keep our yard clean. Every time it was ready we would let Allan know and asked him to come out but it was always the same excuses of broken equipment and not enough workers. Finally we got a letter from Allan’s company indicating that he cannot complete the work and would have to wait until 2017.

Spring-Fall 2017
• More excuses, more promises but Allan never came.

Spring-Fall 2018
• Our last contact with Allan was in May 19th. We sent him an email asking if he plans to ever honor his contract. His response was “Yes...still down one machine but yes as soon as I can.” WE HAVE NOT HEARD FROM ALLAN SINCE AND IT’S NOW DECEMBER!!!

It is clear that Allan has no intention of completing the work that he has been paid almost fully. We got quotes for the work that Allan was supposed to complete and 3 different contractors told us at least $5000. Allan told us that this was overpriced but he refused to come out and do his job and it's impossible for us to get someone else to complete the work for the remaining $2000 that we have kept behind. We considered taking legal actions but being healthcare professionals, we felt our time is better spent helping patients.

We typically do not write reviews but felt it was important to share our experience so others who are considering using this company can make an informed decision. We originally chose Allan's company based on the "good reviews" but should have paid more attention to the "bad" ones. To support our account of the aforementioned events, we have uploaded the letter from Allan's company sent to us in October 2016 promising to complete the remaining work in 2017.

If you do decide to hire Allan, we highly recommend you do not pay him until the work is 100% done. Also, make sure to thoroughly check his work before you pay.

Based on our experience, WE DO NOT RECOMMEND THIS COMPANY!!!

WE DO NOT RECOMMEND THIS COMPANY!

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Brad F in Whitby
Brad F in Whitby
1 review Whitby, ON
10/10

Whitby Pool Fill In

When looking to fill in our 40-year-old pool, we got quotes from several contractors. Allan stood out from the beginning; he is very knowledgeable and professional. His was the only company to offer a lifetime written warranty and his price was competitive. The work was done on time with minimal disruption and it looks good. The team was friendly and co-operative, making sure that we were happy as things progressed. We would definitely recommend The Pool Fill In People.

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bmac in North York
bmac in North York
1 review Toronto, ON
10/10

in ground pool filled in

Thanks to Al, Ron, Jay, Kevin and Lisa.
The group did a great job and filled in my 30 yr old pool. Really impressed with the guys on site. From my first meeting with Al and the rest of the group, they answered all questions that I had. Very professional at work but also some good fun. Excellent job done and completed on time.
I would highly recommend this company for your pool fill in. Last thing Al said to me, if there is any settling of the ground Please do not hesitate to call. That last statement says it all.

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Richard in Toronto
Richard in Toronto
1 review Markham, ON
10/10

Pool Fill In

We had TPFIP fill in our pool during the first week of September 2018. It was a very hot week but the guys worked hard, did a great job and finished on time. Allan was always available to answer our questions. Certainly would recommend this company.

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Doug in North York
Doug in North York
1 review Toronto, ON
10/10

Concrete pool fill in - great job

We had a concrete pool filled in by the Pool Fill In People. It was completed on time with no settling or drainage issues over the past 5 years. Allan and the team were very efficient - despite having very limited access to our backyard. They cleaned up the back yard and the front street when finished. Very happy with their service.

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hbhowell in Oshawa, Ontario Canada L1H
hbhowell in Oshawa, Ontario Canada L1H
1 review Oshawa, ON
1/10

Pool removal

I may have been hasty on my last review and there was a lack communication between myself and Allan the owner of the company. As of June 7 2018 the sinkage from the torrential rains in the spring of 2017 has been addressed. Six yards of topsoil has been installed leveled and seeded. The crew was polite and friendly.

Bill H

2 of 2 people found this review helpful.
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Company Response

really...you never heard from us? That's not true and you no that. I spoke to you 3 weeks ago and told you we had you on our calendar for your warranty. as far a waiting a year? you called us at the end of the season to inform us of some settling but it was to late in the season to do it as I mentioned it was to wet. if you are going to post information then it should be accurate and not misleading to others. it's unfortunate people do this and are not truthful. we will and ALWAYS have honored our warranties.

Willy
Willy
1 review Mississauga, ON
10/10

Pool fill in

Alan and his team (Jay, Ron and Kent) has lots of experience in Pool fill in. Alan explained about the importance of the material source and the right clay sand mix for proper drainage. During the project before putting top soil, there were days with heavy rain, water never trapped in the filled-in area longer than half a day. The team always keep the work site in a manageable manner so as not to create too much inconvenience to my neighbor.

1 of 1 people found this review helpful.
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Company Response

Thank you for the great review Willy! We are glad that you are happy with experience of completing your pool fill in project. We have intelligent and competent crew members that will go above and beyond their duties to ensure there is minimal inconvenience's to all of our clients. Enjoy your new back yard!!

Bryan in Barrie
Bryan in Barrie
1 review Barrie, ON
10/10

Quality First

We had a fantastic experience with Al and the crew of TPFIP. no only was the job done ahead of schedule but was non- intrusive to our day to day activities! Highly recommended!

1 of 1 people found this review helpful.
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Company Response

thank you Bryan. it was a great treat to be able to work with such great clients. We are glad you and your family will be able to find new use of your back yard.

BM Mississauga
BM Mississauga
3 reviews Mississauga, ON
10/10

Pool Demolition, Full Removal & Fill-In

We had our pool filled in a few summers ago & so far we haven't had any problems, the lawn looks amazing! Allan was always available to answer questions, very friendly, knowledgeable & professional. The demolition was scheduled within a few weeks after signing the contract and took about a week to complete. The crew were friendly, courteous, professional, and did a phenomenal job in demolishing the pool, filling it in, and laying the sod. The clean-up was spotless! The price was very reasonable given the quality of materials used and the service received. I would definitely recommend the Pool Fill-In People to anyone.

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Company Response

We a very excited to hear that you are happy with the work the crew provided for you.Yhank you for choosing our company and if there is any other service we can provide please call our office. Thank you once again.

Mike in Pickering
Mike in Pickering
1 review Simcoe County, ON
10/10

Pool fill in

Great service from Allan and crew getting the pool filled in, new sod and fence. The job was well done and on time for a good price. Dealing with Allan was a good experience...always courteous.
Highly recommended.
Berta

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Company Response

Absolutely a pleasure to re due your entire yard...thank you for choosing our company as we all strive to look after all our clients.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Pool Fill In People

Wondering about the cost to fill in a swimming pool? We will tell you what our costs are for material and labor and will generally beat a competitor’s estimate.

Our commitment to provide professional spa and concrete service at competitive prices has made The Pool Fill-in People become the most trusted and most-used choice. With over 40 years of experience in the industry, we are proud to have a loyal circle of customers from GTA to Ottawa who have experienced our superior job performance. We also take pride in the fact that most of our new clients in Ontario and the GTA area come from word of mouth and referrals, that's a huge compliment!

Our goal is to surpass our client’s expectations. Contact us today for all your swimming pool/spa fill in, demolitions and concrete removal needs and learn for yourself why The Pool Fill-in People are the Toronto area’s top Choice!

CATEGORIES
Swimming Pools, Spas & Hot Tubs and Demolition
SERVICES
“Pool” or “Swimming Pool Demolition”, Spa Removal Service, Concrete Demolition, Concrete Removal, Landscape Supply and Installation Services
SPECIALITIES
“Pool” or “Swimming Pool Demolition”
WEBSITE
http://www.tpfip.ca
YEAR ESTABLISHED
1966
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Certified cheques, Bank Drafts, and Cash
LICENSES
Working at Height, WSIB, WHMIS, Z Equipment Lic
MEMBERSHIPS
Working at Heights Certificate 2018
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
PROJECT RATE
Per Job
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Transferable Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.