We had a great experience with Hometech and would highly recommend their services and their product.
We really liked the representatives' honesty right from the moment we met Daryl at the Home Renovation show in Edmonton to our final payment (over the phone with Bev). We were looking for 3-pane basic windows to replace our 1970s metal slider windows. All the other window companies offered gimmicks (coating on windows, foam insulation in frames, etc.) and discounts, but David and Ilia told us all the info we needed for our bungalow and didn't try to upsell us on any of the gimmicks. We went with Hometech for their honesty and integrity. We also liked that we talked to real people right away (no machines or transfers) every time we called.
Our windows included 4 basic white casement windows, 2 frosted (rain) awning windows, 1 slider window, and changed our large picture window in the living room to a picture window with 2 casements on either side. We received our quote in February; and windows were measured in April, installed in June, and finished in July, all in 2019. We were disappointed that it did take them three visits to complete the installation (first install date, they didn't have the interior casings and installed the slider window upside down; second install they installed the interior casings but couldn't fix the slider as they needed to order a whole new window; and finally on the third install they fixed the slider window). However, I was very happy that they were able to work with our schedules (came on the weekends and evenings) and that they didn't expect final payment until the job was completely done right. Our installers - Lindon, Ryan, and Daryl - were very nice, courteous (took their shoes off at the door though we told them they could keep them on), cleaned up the dust and installation mess, and were easy to talk to about the installation.
Our windows have a lifetime warranty, which is transferrable to new homeowners if we decide to sell our home.They told us upfront that we would need to recaulk to reseal the windows in about 10 years and that's about it. They also told us to let them know if any frost builds up on the inside of the windows and they will come fix that ASAP. All has been great since installation. We noticed a big reduction in our heating bill so far this fall and winter, reduced road noise, and clarity. The windows are beautiful, the hardware is easy to use, and the screens are easy to remove.
In the end, we only dealt with 6 people and knew them all and their roles and responsibilities, and are very satisfied with our new windows.