Hometech Windows And Doors

About 8-9 weeks after having my windows installed, One unit developed a small crack that soon spread up the entire length of the window. I called to get it fixed under the warranty as I felt it was obviously a manufacturers defect or product workmanship issue. Windows in empty bedrooms should not break by themselves. They requested a picture which I sent, but they did not come out to look at the broken window. I was told that glass breakage is not covered by their warranty under ANY circumstances. I reasoned with Hometech through the Better Business Bureau and after two months they contacted me and stated that it was a bad misunderstanding. They paid for the full cost of replacement and apologized for the trouble they put me through. David (manager) said that Hometech does not treat customers that way and that it will be communicated to his staff that customer satisfaction is a must for their company.