Our spring broke on the garage door in mid winter of course! We called that evening and got an extremely helpful person who offered the (extra charge) immediate service or first thing next day. We chose the latter. 2 hours after our “window” for someone to be there we called. There was no record of our call.
Thankfully, things improved from there. Someone arrived that afternoon and gave us a quote, brochure and options as apparently we needed a whole new door also. Next day the spring was fixed and new door was efficiently installed.