The booking agent, was very helpful and called three or four times to reschedule the cleaning because the weather was so terribly cold. She was certainly fully aware and concerned that given the weather conditions, the furnace could not be shutdown and the door left fully open in order to clean the ducts. The technician was extremely proficient and efficient in the duct cleaning of our home. He was very thorough, worked hard and knew exactly what he was doing. The job took longer than he had expected (2+ hrs. vs. the expected 1 hour) because we had not had our ducts cleaned for some time. Right up front before he started working, the cleaning technician laid out the cost of the job. It was nice to see that First Call's pricing structure is a reasonable, straight-forward, flat fee without a bunch of extra charges being tacked on. And, they offer a 10%-seniors' discount. First Call is lucky to have both of these fine employees working for them.
- Company Response
Thanks so much for that, David. We will make sure we pass on your kind comments to everyone involved with your call.