First Call Heating And Air Conditioning

Heating & Air Conditioning
#63, 201 Kaska Road Sherwood Park AB T8A 2J6
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First Call Heating And Air Conditioning
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88%

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Reviews by rating (past 12 months)

Reviews for First Call Heating And Air Conditioning

Average customer rating:
9.3 10 (94 reviews)

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Nora stein from Sherwood Park
Nora stein from Sherwood Park
3 reviews Sherwood Park, AB
10/10

Install new furnace and hot water tank

We are very impressed with First Call Heating, the salesman Heath was excellent he explained everything out to us, absolutely no pressure to actually purchase, the installers Liam and Adam were also excellent, efficient, very knowledgeable, and so pleasant to deal with, after everything was installed, they took the time to explain exactly what they did in the install, and answered any questions that we had. We would highly recommend First Call.

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Shona in Sherwood Park
Shona in Sherwood Park
1 review Sherwood Park, AB
10/10

A/C Install

Recently had air conditioner installed. Dave, Liam and Richard were amazing to deal with. Very knowledgeable! Work was done very professionally with no concerns. Highly recommend them!!!! Thanks First Call!

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Darren in Sherwood Park
Darren in Sherwood Park
0 reviews Sherwood Park, AB
10/10

Furnace Replacement

Need my furnace replaced. Very professional company from salesman Heath to the installers Richard and Liam. Explained very clearly any question I had. Very pleased with priced and install. Highly recommended.

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Furnace Install in Sherwood Park
Furnace Install in Sherwood Park
0 reviews Sherwood Park, AB
10/10

Furnace and air filtration installation

Thank you to Dave, Richard and Liam for their professional service and advice. Installation was completed with efficiency and no mess. Tutorial was much appreciated on system and house now much warmer and quieter.

John and Christine

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kiwican in Edmonton, Alberta Canada T5K2P6
kiwican in Edmonton, Alberta Canada T5K2P6
1 review Sherwood Park, AB
10/10

Furnace, hot water heater replace, AC install

We had a furnace and hot water heater replacement and AC install by First Call.
The price was very good and service top notch. The fellas were prompt, professional and very informative with any questions I had. They worked until after supper to get the job done even though i told them finishing the next day would not be an issue. They laid out the drop cloths to move in the new bits and at the end of the day everything was clean and tidy.
On the appraisal Heath noticed the return air in the basement was not piped properly. The fellas installed a new return duct at floor level like it should have been done in the first place as part of the job. The basement is now much warmer. I would definitely recommend this company.
Cheers
Stan

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D. R. in Edmonton
D. R. in Edmonton
0 reviews Edmonton, AB
0/10

Caused Damage and Don't stand behind work

I have never had such a poor experience with a furnace company. Avoid this one at all costs. Literally any other one is better. We hired these guys to clean our furnace and ended up with a crack in our ceiling at one of the heating vents they cleaned. The ceiling was professionally finished 4 years ago and we have had no issues with previous furnace cleanings and no cracks anywhere else. Minutes before they arrived I checked the vents and there were no cracks. While they were cleaning I went down and looked and immediately saw the crack. It starts right at the register that they were working on. They denied it was them and it got passed up to one of their owners named Dave. Apple does not fall far from tree as he denied it as well and we are stuck with a repair bill from their damage. His exact words were I have never cracked a ceiling in 10 years of doing this so it would not have been from us. All Dave wanted was pictures of the damage and did not offer to come out and look at it in person. I spoke to a drywaller who has been doign this for 25 years and we were told it absolutely could be from them accessing the vents by pulling or pushing on them too hard. They do not stand behind their work. Very sloppy and messy and glad we purchased a new furnace elsewhere as their service is horrible. Go elsewhere you will regret using them. This could have all been made right but they refused to send anyone out and just denied it was them. Only after this review was posted did they offer to send out a "professional" to have a look. We have already hired someone to repair it after they made their decision that they would not be responsible based on the picture. In the end instead of being out a few hundred dollars for repairing their work I now hope others read this and take their business elsewhere.

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Company Response

We do understand how frustrating a situation this is for a homeowner but name calling will never result in a work with scenario. When we are at fault for damage that has been done due to our work, we absolutely will take responsibility for that damage (as we are in the construction industry damage does occur from time to time) but in this case we consulted with a drywaller with years of experience and from the photos, his professional opinion was if the initial drywall work was done correctly, it is not possible to create the kind of damage that you are claiming.
We absolutely would have come to your home with our expert to review the damage claim but the confrontational conversation from the outset made that impossible.
I have left you a voicemail to see if we can salvage this situation and come to your home to review the claim for damage. Please feel free to call me if you would like to arrange a meeting. Donna

Rick in Sherwood Park
Rick in Sherwood Park
0 reviews Sherwood Park, AB
10/10

furnace, air conditioning, hot water tank

I was overall very satisfied with First Call. They seemed honest to me and provided a clean, efficient, courteous and professional service.
Very happy with the removal of the old, and installation of the new.

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wl
wl
1 review Sherwood Park, AB
10/10

New Furnace and AC

I had used First Call to have a new hot water tank installed three years ago. Didn’t hesitate to go back to them. Nick came out right away and gave me a quote with several options. Install by Andrew and Tim was fast, professional and very efficient. Nice friendly people. Chantal did a great job with booking times and reconfirming. Had Dustin out today to fix my basement shut off valve. Once again great at explaining everything. Thanks for a job well done!

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Dean W - Sherwood Park in Sherwood Park
Dean W - Sherwood Park in Sherwood Park
0 reviews Sherwood Park, AB
10/10

Furnace Replacement

Hats off to First Call Heating for the excellent service provided by sales and service. An extra shout-out to the installers, Stefan and Eric, who went above and beyond expectations. Thanks for a job well done.
Dean W - Sherwood Park.

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Matt in Edmonton
Matt in Edmonton
0 reviews Edmonton, AB
10/10

AC Install

This was the second time we have used First Call. The staff was friendly, knowledgeable and professional. We would most certainly recommend them to friends, family and anyone else we come across!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Call Heating And Air Conditioning

First Call Heating & Air Conditioning is a one-stop service for all your heating, air conditioning, plumbing and duct cleaning needs. We offer repair, service and installation of heating and cooling systems, indoor air quality products, hot water systems, boiler systems and duct cleaning. We have service technicians available 24 ...
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