OakWood Renovation Experts

Design/Build
865 Taylor Creek Drive Ottawa ON K1C 1T1
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OakWood Renovation Experts
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88%

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Reviews for OakWood Renovation Experts

Average customer rating:
9.5 10 (18 reviews)

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RAA
RAA
2 reviews Ottawa, ON
4/10

Not what you expect!

We chose Oakwood to do our master bathroom renovation because we wanted it done right. We felt that with the Mike Holmes endorsement, that we would get good quality work. We knew that it might cost more, but bathrooms can be a disaster if not done correctly. We fell for the sales pitch and the impressive design center. Unfortunately, after our experience with Oakwood, we would never use them again.
They had their sales person come out to listen to what we wanted and determine a budget. We went through what we thought was every aspect of what we wanted and we then signed a contract with them, which included staggered payment terms. However, once the contract was signed, it all changed. Once we started determining the specifics of the project, all sorts of extra charges (change orders) materialized. Of course, we are new to this and so had no idea that selecting a particular tile (for example) would change the way it is installed and that this will cost extra. Important to note that all change orders are required to be paid up front before the project even starts (not incorporated into the payment plan). The designer started to load on time packages when we thought this was included in the original estimate. The designer never even came out to the site before the project started. We had to ask to meet with the designer and were charged accordingly.
They didn't hesitate to load on the charges. For example, we noticed that there was a significant charge for the shower glass. When we inquired, we were told that it was because it was custom, but we never needed it to be custom and would have been grateful for guidance (which we had asked for) to avoid extra, unnecessary charges. Thankfully, we caught before the project started. The contract stated that the site would be kept clean but it was not. There was debris left on the stairs and it was then tracked throughout the house. The electricians left cut wires and other trash on the floor at the installation areas (which concerned me as I have kids). I have no construction experience but raised the point that the plugs were not roughed in as per the design and the shower niche was not centered. These were corrected but what if I had not noticed it?? We had decided to do the painting ourselves and wow, did they nickle and dime us for that. They left areas unfinished stating that it was normally covered by the painters. No pride in workmanship or going the extra mile. This is the problem with a company that has its work done entirely by sub-trades - there is no vested interest for the trades in making sure the project is done to the client's satisfaction. There was a project manager but he was not involved in the initial discussions nor at any point in the design phase. He showed up periodically and was very nice but he can't be there all the time to watch over the sub-trades. We soon discovered that Oakwood's approach is not "the customer is always right" but rather "the customer is at fault". There is no apparent team effort (despite being assured that it happens behind the scenes). To add insult to injury, we found that our shower was leaking after a couple of weeks. They fixed it as they should.
To sum it all up - we paid a lot for the project (more than originally planned) and certainly didn't receive the quality and service that they advertise and that we expected. Funny - they never did a satisfaction survey after the project was completed. Probably because they really don't care!

2 of 2 people found this review helpful.
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Company Response

Hello Anonymous,
We reviewed our files and cannot associate the description above as an OakWood client as none of the above comments are on record. This is certainly not how OakWood does business as per our extensive history and reputation. We would like to hear about the above issues so that we may address them with you directly, please call our office for a meeting. Thank you.

Carmen.Tony in Ottawa
Carmen.Tony in Ottawa
2 reviews Ottawa, ON
10/10

Kitchen Reno

We highly recommend Oakwood because of the workmanship and the quality of work they had provided for our kitchen renovation. My wife and I are very happy and satisfied with their services and products. The project manager and technicians we dealt with are very polite, dependable and customer-oriented, they essentially had the same goal as ours to complete the renovation on time and on budget and also to meet our expectations. They have warranty on their products, so they promptly addressed the stuff that we were not satisfied. We wouldn’t regret paying a little bit extra to hire Oakwood for their quality, and mostly importantly it was a stress-free renovation overall.

Before hiring Oakwood, we hired another contractor to do our kitchen renovation, but the contractor didn’t complete the renovation as promised. Then we engaged Oakwood to continue the kitchen work, they understood the scope of work and provided professional advices throughout the renovation. Taking on somebody’s unfinished work wasn’t easy, however, Oakwood did an amazing work and did everything correctly. We finally got our dream kitchen! Thank you Oakwood!! A special thanks to Scott Bartels. We are pleasant and fortunate having Scott to renovate our kitchen as he is a very skillful, professional and diligent technician who provides outstanding workmanship to meet our expectations.

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Isabelle in Kanata
Isabelle in Kanata
1 review Ottawa, ON
10/10

Urgent rush job for our kitchen

OakWood Renovation Experts
613 236-8001
865 Taylor Creek Drive
Ottawa
ON
K1C 1T1
CANADA

We ordered a kitchen appliance that was slightly too big therefore we were not able to get it in place. We called Oakwood and within 24 hours we had a specialist fix our issue.

Oakwood responded quickly, the work was well done and the staff was professional and pleasant to deal with.
Thank you so much!

0 of 2 people found this review helpful.
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Company Response

We strive to respond quickly to all matters. We're extremely glad to have been able to help you with this issue Isabelle!

MonicaB in Ottawa
MonicaB in Ottawa
1 review Ottawa, ON
10/10

Basement and bathroom renovation

I went to Oakwood because of Mike Holmes' endorsement. The more I learned about the way this company worked, the more I was glad that I agreed to have them renovate my basement and adjoining bathroom. The former basement was poorly laid out and finished in 1970s materials, some of which were hazardous.

The new basement was carefully designed and finished to perfection. I had the opportunity to learn from the project manager and see at the end of each day how the carpenters, electrician and plumber had made everything safe and of high quality.

I recommend anyone looking for a job well done to talk with Oakwood and see what they can do for them.

0 of 2 people found this review helpful.
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sensman1 in ottawa
sensman1 in ottawa
1 review , ON
10/10

Basement Project

OakWood renovated our unfinished basement into a wonderful living space for my family to enjoy. I'm so thrilled with the work that was done and the attention to detail the guys had was outstanding!

Definitely recommend them whenever I get the chance!

0 of 2 people found this review helpful.
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Marilyn Hill from Ottawa
Marilyn Hill from Ottawa
1 review Ottawa, ON
10/10

Kitchen Renovation and Gas Fireplace Install

We cannot say enough about the excellent service, professionalism and workmanship of Oakwood Renovations. We are in process of completing our renovation with Oakwood currently and are very impressed with every aspect of the renovation so far. We would like to thank our designer Mayyadah Brykea for her excellent support and guidance. We would not hesitate to recommend Oakwood Renovation Experts.

0 of 2 people found this review helpful.
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More about OakWood Renovation Experts

OakWood is a Design Build firm that provides high-quality renovation services to the Ottawa area. A Fourth generation, family run company with over 60 years of experience. We are Award winning - and the only Ottawa renovator to win the Consumers Choice Awards for Best Home Designer and Best Home ...
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