Reface Magic

Kitchen Planning & Renovation
Edmonton AB T5A 0P7
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71%

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Reviews by rating (past 12 months)

Reviews for Reface Magic

Average customer rating:
7.5 10 (12 reviews)

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Marianne in Edmonton
Marianne in Edmonton
1 review Edmonton, AB
10/10

Kitchen Renovation

We are absolutely thrilled with our kitchen renovation! All the people we dealt with during this process were extremely knowledgeable and helpful. (Christie, Ken, John, Amber and Joel)

We had the cupboards extended to the ceiling with crown moulding, soft close hinges, installed a pull out pantry, lazy susan, and other pull out drawers. We also chose a quartz countertop from Cascade Countertops.

At installation, however, a few doors and a side panel were delivered with slightly incorrect measurements. John immediately reordered the correct sizes and went about doing his "magic" with the product on site. HIs attention to detail and excellent craftsmanship needs to be recognized.
Working an extra day on his own, he completed our kitchen renovation with such expertise, only we knew where the problems were. A couple of weeks later, the new doors and panel were installed in under 2 hours and our beautiful kitchen was ready for Christmas!

We entered this process knowing that we were going to choose a new sink and faucet, and shopped around. The backsplash was going to be installed by a relative, so we were able to take advantage of his tile account.

We would highly recommend Reface Magic to anyone wanting a reasonably priced renovation without having to do a total "gut job".

Thank you!

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Company Response

Thank you For taking the time to let us know how we've done! If you require any assistance, please do not hesitate to call.
Enjoy your new kitchen!

Private User
Private User
1 review Edmonton, AB
1/10

Product and Service

Extremely poor customer service. I've been dealing with Reface since November 2016, and I'm still telephoning them to get the kitchen finished. I don't know how many times I've phoned and nobody returns my calls Today when I called, I was told I wasn't telling the truth about setting a definite time and date. After dealing with them for these many months, you can bet I wouldn't miss a scheduled date! The cupboards are just fine, but the counter still needs to be addressed. Common courtesy and common sense is truly lacking with this company.

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Company Response

Because this review is anonymous we consider this to be invalid as we have had no record of these issues being voiced by any of our customers.
If said customer would like to call us directly and verbalise their concerns, we would be happy to discuss any miscommunication or concerns.
We have been in business for over 15 years and this is not how we treat our customers.

Private User
Private User
1 review Edmonton, AB
0/10

Kitchen refacing

Disappointed. Poor customer service. Took their full money and didn't finish their work. Poor work around the microwave as they " don't install appliances" and want more money to come fix their poor work. Certainly I don't recommend them to anyone. 2 drawers are not opening properly and sometimes get stuck and won't close and "this is the best we can do" is what they will say!

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Company Response

Hi there,

Could you please call me directly? I would like some more information on this matter.

Thanks,

Renee Chan, Manager and part owner
780-937-7773

Customer has not called as of July 28 2017 to discuss any concerns

Nancy in Edmonton
Nancy in Edmonton
1 review Sherwood Park, AB
10/10

Major Kitchen Renovation

We hired Reface Magic to do the cupboards as part of our major kitchen and main-floor bathroom renovation and could not be happier. From the sales rep to the installers, all of the staff was professional, accommodating and focused on what we wanted. Our sales rep provided great ideas which improved the overall design and really added to the final product. They added a top shelf and installed new top-to-bottom doors which resulted in taking it from a dated to a modern kitchen at a fraction of what it would have cost us to have replaced the cupboards entirely. I highly recommend this company and, in fact, am working with them again now as we are renovating our two second-floor bathrooms. The photos below provide a glimpse of the amazing work done by Reface Magic in our home.

1 of 1 people found this review helpful.
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Company Response

Hi Nancy!

Thank you for taking the time to write us such a fabulous review! Please let us know if you require any assistance regarding your kitchen.
Enjoy!

happy house  Laurie Heights
happy house Laurie Heights
6 reviews Edmonton, AB
10/10

Kitchen Renovation - Excellent!

Reface Magic come to our home to change the face of our kitchen and bathroom cabinets and replace the laminate kitchen counters.
We asked for a range of quotes from a very basic refresh to adding a wall of cabinets and pantry.
Steve Moore the salesman gave us the 3 options and the approximate cost.
After some consideration, we went with the biggest change, which added more than half new cabinets and extensive increase in our counter space.
The price was dependent on the final measure, and when that occurred the price did increase, but not unreasonably.

The install team of Colton and Austin did an excellent job!
Very considerate, kept the dust and dirt to a minimum.
They cleaned up after each day, kept us informed of the status of the job, when they would be leaving and coming the next day.
They completed the job on time.
The counters were then measured and we got our counter tops when promised.
The counter top install team was every bit as professional as Colton's team.

We did have a snag getting the microwave installed, but Ken from Reface came, verified and had a crew in our home quickly to resolve the issue.

I would highly recommend Reface magic to complete your kitchen or bathroom cabinet work.
The before and after pictures are amazing and having lived with our new kitchen for a few weeks now, we are extremely satisfied!

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Company Response

Thank you for the fantastic review!
We hope you enjoy your new kitchen for many years to come!

Mark in Edmonton
Mark in Edmonton
2 reviews Edmonton, AB
0/10

Refacing

All good until warranty issues. The manager is very ignorant and not willing to help. Had work done 3 yrs ago. Now issues they won't even look at it unless you pay. They are contractor through home depot. I would never deal with them again. Shop around first.

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Company Response

Although our product and installation has warranty coverage, unfortunately damage by a customer cannot be covered under warranty. As you can see by our other reviews we come highly recommended, and we do take care of our customers. We understand that sometimes accidents do happen, so we did offer this customer replacement pieces at cost, but this offer was declined.

katie from GIBBONS
katie from GIBBONS
1 review Sturgeon County, AB
10/10

kitchen cabnets

when kitchen magic came in they were very punctual, very clean, professional. Even fixed up and issue with a mis-ordered part within a very reasonable time frame with no extra charge to us.

2 of 2 people found this review helpful.
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Company Response

Hope you are still enjoying your kitchen!
Thank you for taking the time to write us a review.

Brian in Edmonton
Brian in Edmonton
3 reviews Edmonton, AB
10/10

Kitchen Cabinet Reface

We had this company do a quote on refacing our kitchen cabinets. The Sales Representative arrived on time, was professional in appearance and manner. He did a thorough job of measuring, he had an IPad to show us ideas and before/after pictures, he did not pressure us to make the sale and overall was very informative. He even took the time to give us an opinion about cabinets we were not planning to refinish - but again no pressure to add this to the quote.

1 of 1 people found this review helpful.
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Marianne from Edmonton
Marianne from Edmonton
1 review Edmonton, AB
10/10

Kitchen Cabinet Refacing

We wanted to renovate our outdated kitchen cabinets but were unsure whether to replace the existing cabinets entirely or have them refaced. We felt the latter option might be a good one for us as we did not want to live in a construction zone for weeks. We contacted Kitchen Magic to discuss the refacing option. Someone came to the house promptly, took the measurements and gave us a detailed written price right then. They stated they would be finished the job in 2-3 days which was great for us. We added a matching pantry as well as having our cupboards extended to the ceiling and crown molding added. The installers were very professional, did an awesome job and cleaned up each day when they were done. We had a concern about there being what looked like a figure print on one of the cupboards that wouldn't come off. They replaced the door promptly no questions asked. The kitchen looks great, we would defiantly recommend this company to our family and friends.

1 of 1 people found this review helpful.
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Anita Soldan from Edmonton
Anita Soldan from Edmonton
5 reviews Edmonton, AB
10/10

Retrofitting of kitchen cabinets

This company was punctual and did good quality work. They provided excellent solutions to my problem. I wanted better access to my lower cabinets. They put in 2 silverware drawers and 2 pot drawers. This has improved the functioning of my kitchen greatly. They also gave me a reference to a cabinet maker to do some more detailed projects on some of my furniture,

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reface Magic

Transform your kitchen in just days! New doors and drawerfronts to spruce up your kitchen Add new drawer boxes, slide outs and space savers! Cabinet Refacing can cost about 40% less than a brand new, high quality kitchen. Call us for your FREE in home consultation today! www. refacemagic. ca
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