Reface Magic

Kitchen Planning & Renovation
Edmonton AB T5A 0P7
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

77%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Reface Magic

Average customer rating:
7.6 10 (18 reviews)

Sort by

chili.palms
chili.palms
1 review Edmonton, AB
9/10

Kitchen Renovations

Kitchen renovation - excellent service (Kevin) knowledge employees and they all pay attention to details. They provide insights to improve the use of the space, the installer is punctual, friendly and clear respectful. We are halfway through the renovation process and extremely happy with Reface Magic and their employees. Would definitely recommend to friends and family.

Was this review helpful?
Company Response

Thank you for taking the time to review us! We appreciate your business and hope that you enjoy the end result.

Maggie in St. Albert
Maggie in St. Albert
1 review St. Albert, AB
9/10

Kitchen cabinets refaced

We had our kitchen cabinets refaced with a shaker door. We could not be happier. It was suggested to us by the sales consultant to have the cabinets go up to the ceiling, which we did. We have no regrets. Although our kitchen is small, it has made a big impact. The cabinets look great and the install was done in a time efficient manner. We also replaced one cupboard with 4 drawers for additional space and accessibility. It has made a big difference. The finishing touch is the crown molding. Everyone who sees our kitchen it is impressed. We do not hesitate to let people know who did this fabulous work.

Was this review helpful?
Company Response

Hi Maggie! Thank you for taking time out of your day to brighten ours! We're so happy to hear that your experience with Reface Magic was, well, magical! Have a great day.

Barb &.
Barb &.
1 review Edmonton, AB
10/10

Kitchen Renovation

We were beyond thrilled with the quality of work and end result of our new kitchen! Everyone at Reface Magic was amazing to deal with, from the girls in the office to the guys doing the install work.
We LOVE our new kitchen and would highly recommend them.

Was this review helpful?
Company Response

Thanks Barb! We love working with you!

Greg G.
Greg G.
1 review Edmonton, AB
10/10

Kitchen Renovation and 2 bathrooms.

A few years ago they did our kitchen. New countertop and all cabinets and doors. They modernized the cupboards by bringing them right to the ceiling. Looks so beautiful. We needed our 2 bathrooms reface as well as new countertops. Again, he (Joel) did an awesome job. Our bathrooms are now modern and awesome looking. Don't hesitate to call Reface Magic to do your kitchen and or bathrooms.

Was this review helpful?
Company Response

Thanks Greg! Let us know if you need anything else!

tonyb
tonyb
1 review Edmonton, AB
8/10

Kitchen renovation

Refaced doors and gables of a 1984 kitchen. Very pleased with the outcome and the staff from sales to installers.

Was this review helpful?
Company Response

Thanks Tony! Let us know if you need anything in the future.

KDH in Red Deer
KDH in Red Deer
1 review Red Deer, AB
1/10

Will reface kitchen despite cupboard integrity issues - value close to replace entire kitchen

Two estimators came out separately to measure and assess cupboards for refacing
Both cleared my kitchen, however, my contractor discovered that once the original hinges were removed the cupboards were not suitable to be refaced as they were damaged by water for some time and many areas would not sustain a new hinge and door front
Company unwilling to consider this matter further, was obligated for 80% of the costs in the end
I priced out an entirely new kitchen, with a new island in fact, came out to $200 cheaper than the overall cost of refacing a kitchen that neither estimator told me would perhaps not be in my best interest, due to structural, and overall integrity of the original cupboards.
My advice: do your research and price out your own entire kitchen, you will be surprised how the value is not that dissimilar when compared to this reface what ever you would call this
I ended up purchasing a completely new and installed kitchen, better than original floor plan with more space, from LOEWS. They carry the same quality of product and you can customize to your heart's desire,
Be aware, these estimators do not look and check to make sure your original kitchen is 100%, because according to a manager (Pierre) with NuBold (makers of the door fronts), he stated that if your cupboards "are ok looking and good enough", they will install whatever.

Was this review helpful?
Company Response

This customer signed a Home Depot contract and we are the service provider. Cabinet refacing involves replacing old doors with new custom sized doors. This service can cost up to 40% less than a brand new fully installed kitchen of the same high-quality product. We are not shy in saying that a customer can absolutely get a new kitchen for less, it just will not be near the quality of product that we use.
Our measure person, who cleared the cabinets for install, has been doing this for over 15 years. He would not have cleared cabinets that were not eligible for this service. In fact, if they were not eligible, we would have simply offered the customer a quote on a whole new kitchen. We later found out that her contractor had torn her old cabinets out completely before she contacted us with her concerns and it was too late for us to try to help.

Home Depot contracts state the following regarding cancellation of projects involving custom product.
The customer has the right to cancel within 10 days of the signed.
If the customer wishes to breech the contract, they will be responsible to pay the cost of goods, labor and services.
Customer should have been charged for the full contract total of $5000
We only charged the customer for the custom and special-order materials we could not return, which was $2100.

Contracts were signed on February 24th, the customer called to cancel nearly a month later. Customer claims she called our office several times and left messages. No messages were received and no calls on our logs. Customer also had the phone number for our booking line and our sales rep, both of which are company cell phones and can be contacted outside of regular business hours. No contact made on those numbers.

It's unfortunate that the customer did not read what she signed as far as cancellation policy.
This review is 100% the result of a customer simply not reading/understanding the terms and conditions of a legal contract.

Marianne in Edmonton
Marianne in Edmonton
1 review Edmonton, AB
10/10

Kitchen Renovation

We are absolutely thrilled with our kitchen renovation! All the people we dealt with during this process were extremely knowledgeable and helpful. (Christie, Ken, John, Amber and Joel)

We had the cupboards extended to the ceiling with crown moulding, soft close hinges, installed a pull out pantry, lazy susan, and other pull out drawers. We also chose a quartz countertop from Cascade Countertops.

At installation, however, a few doors and a side panel were delivered with slightly incorrect measurements. John immediately reordered the correct sizes and went about doing his "magic" with the product on site. HIs attention to detail and excellent craftsmanship needs to be recognized.
Working an extra day on his own, he completed our kitchen renovation with such expertise, only we knew where the problems were. A couple of weeks later, the new doors and panel were installed in under 2 hours and our beautiful kitchen was ready for Christmas!

We entered this process knowing that we were going to choose a new sink and faucet, and shopped around. The backsplash was going to be installed by a relative, so we were able to take advantage of his tile account.

We would highly recommend Reface Magic to anyone wanting a reasonably priced renovation without having to do a total "gut job".

Thank you!

Was this review helpful?
Company Response

Thank you For taking the time to let us know how we've done! If you require any assistance, please do not hesitate to call.
Enjoy your new kitchen!

Private User
Private User
Private User reviews Edmonton, AB
1/10

Product and Service

Extremely poor customer service. I've been dealing with Reface since November 2016, and I'm still telephoning them to get the kitchen finished. I don't know how many times I've phoned and nobody returns my calls Today when I called, I was told I wasn't telling the truth about setting a definite time and date. After dealing with them for these many months, you can bet I wouldn't miss a scheduled date! The cupboards are just fine, but the counter still needs to be addressed. Common courtesy and common sense is truly lacking with this company.

Was this review helpful?
Company Response

Because this review is anonymous we consider this to be invalid as we have had no record of these issues being voiced by any of our customers.
If said customer would like to call us directly and verbalise their concerns, we would be happy to discuss any miscommunication or concerns.
We have been in business for over 15 years and this is not how we treat our customers.

Private User
Private User
Private User reviews Edmonton, AB
0/10

Kitchen refacing

Disappointed. Poor customer service. Took their full money and didn't finish their work. Poor work around the microwave as they " don't install appliances" and want more money to come fix their poor work. Certainly I don't recommend them to anyone. 2 drawers are not opening properly and sometimes get stuck and won't close and "this is the best we can do" is what they will say!

Was this review helpful?
Company Response

Hi there,

Could you please call me directly? I would like some more information on this matter.

Thanks,

Renee Chan, Manager and part owner
780-937-7773

Customer has not called as of July 28 2017 to discuss any concerns

Nancy in Edmonton
Nancy in Edmonton
1 review Sherwood Park, AB
10/10

Major Kitchen Renovation

We hired Reface Magic to do the cupboards as part of our major kitchen and main-floor bathroom renovation and could not be happier. From the sales rep to the installers, all of the staff was professional, accommodating and focused on what we wanted. Our sales rep provided great ideas which improved the overall design and really added to the final product. They added a top shelf and installed new top-to-bottom doors which resulted in taking it from a dated to a modern kitchen at a fraction of what it would have cost us to have replaced the cupboards entirely. I highly recommend this company and, in fact, am working with them again now as we are renovating our two second-floor bathrooms. The photos below provide a glimpse of the amazing work done by Reface Magic in our home.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Nancy!

Thank you for taking the time to write us such a fabulous review! Please let us know if you require any assistance regarding your kitchen.
Enjoy!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reface Magic

Transform your kitchen in just days!
New doors and drawerfronts to update your kitchen without the mess of a full tear out.
Add new drawer boxes, slide outs and space savers!
Cabinet Refacing can cost up to 40% less than a brand new, high quality kitchen.
Call us for your FREE in home consultation today!

CATEGORIES
Kitchen Planning & Renovation and Kitchen & Bathroom - Cabinets & Design
PRODUCTS
Cabinets Drawerboxes Laminate Quartz
SERVICES
Cabinet Refacing Countertop replacement
BRANDS
ReNuit Formica Wilsonart Caesarstone Zodiac Maxima Hanstone
SPECIALITIES
Cabinet Refacing
WEBSITE
http://www.refacemagic.ca
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
12
PAYMENT METHOD
Cash, debit, check, credit
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.