Vancouver General Contractors

General Contractors
220-3689 East 1st Avenue Vancouver BC V5M 1C2
HomeStars  >  General Contractors in Vancouver  >  Vancouver General Contractors
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
83%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
5
0
1

Reviews for Vancouver General Contractors

Average customer rating:
8.5 10 (37 reviews)

Sort by

homeowner in Richmond
1 review Richmond, BC
8/10

Milani did good work for us. We called in the afternoon and they came by the next day. The service tech guy, Jag, got stuck in traffic and we were called to say he would be late. I appreciated that. He was friendly and efficient and I felt that the work being done properly mattered to him. Wasn't cheap buy a job well done and on-time

Was this review helpful?
Scott M in North Vancouver
2 reviews North Vancouver, BC
8/10

Bortolo & Sons constructed a curving asphalt pathway at our Strata complex. They were on budget, on schedule and created a new asset for our property that is getting great reviews from the Owners.
They responded promptly to all communication, which was also appreciated.

Scott McInnes
Somerset Green
North Vancouver

Was this review helpful?
TammyandSIlas in
1 review Burnaby, BC
10/10

It is with pleasure that we write this review of Vancouver General Contractors (VGC) for our kitchen renovation.
From the very beginning of our experience with VGC, the communication was great! We initially communicated by email as that was the easiest for my husband and I, however we always received a prompt response to our emails. Once the renovation started we were in regular contact with our Project Manager; at least once a week on the phone or in person, and often daily via text when things were busy. It was very reassuring to know he was there to answer any of our questions or address our concerns. When issues came up during demolition, as they are bound to do, our Project Manager worked hard with us to find the best cost effective solution, and made sure we were promptly updated with any changes.
We were also impressed with the quality of work. From the designer who worked hard with us to create a beautiful vision within a complicated space, to the trades who turned that vision into a reality. They were all very pleasant, knowledgeable and patient with us. They all took the time to answer our questions and discuss the work they were completing. We always felt fully informed and never felt we were being disruptive. They were also all great at brainstorming with us and the Project Manager when problems arose. At the end of the day, we always came home to a clean and tidy job site. Our project even completed ahead of schedule! Our Project Manager was great at having all of the trades scheduled to come and do their work.
Now that the job is done, we are impressed by the level of craftsmanship, and we are very pleased at how much more functional and attractive our kitchen is thanks to the help of the designer.
Our only suggestion for improvement would be to revisit the design after the demolition stage and rough construction is done. Sometimes structural issues during demolition result in changes that have an unintended impact on the design.
We are recommending VGC to anyone who asks, and one of our friends have already gone in for a quote.

Was this review helpful?
Company Response

Thank you, Tammy and Silas, we are so happy to have had the opportunity to work with such an amazing family. Thank you for welcoming us into your home and being an absolute pleasure to work with. We hope that you enjoy the renovation for many years to come, and we appreciate the referral as that is the greatest compliment you can give us.

Thank you,

Hussain Khatheer​

HWONG in Vancouver
2 reviews Vancouver, BC
9/10

We had hired VGC to complete a powder room, built-in bedroom storage, and a full kitchen renovation. Total cost of the renovation including materials was approximately $70,000. Total time of renovations was approximately 5 months. As we have had experience with other contractors in the past, we are able to judge and compare their quality of work with other contractors.

Quality of the work was good. We had a very clear plan of what we wanted, and VGC was able to do everything to our expectations. We provided them with images of everything we wanted, and this helped that planning immensely. There was no second guessing what we needed done.

We had some challenges with VGC in regards to communication of timelines and expectations. But they made an effort to help us resolve them as best as they could. In the end, we were able to work with each other to get over all the issues & problems we had encountered.

Overall, we are satisfied with Vancouver General Contractor's level of work and performance.

Was this review helpful?
Company Response

Hello HWONG,

Thank you for the feedback and kind words. It was great working with you to help you achieve your storage needs and brightening up the kitchen and add a power room upstairs. We hope that you are really enjoying the light tubes we put in the kitchen, I am always amazed as to how bright they are.

There were challenges, but with some collaboration and patience, ​I am glad that we were able to get everything resolved.

I hope that you enjoy the space for many years to come, and we look forward to seeing you soon for that housewarming party. :)

Thank you,

Private User
1 review Vancouver, BC
10/10

VGC renovated my condo and we are thrilled with their process start to finish! First of all they were very patient with me as I was a little uncertain about what I wanted to do and it took a couple of weeks to get a good idea about budgets and everything. Andrew was especially helpful in helping me to define my goals and look at options that would help me achieve them. When we started with the design process they gave me several good options. Even when I thought I knew what I wanted they challenged my thinking a bit and the end result was a beautiful marriage between my ideas and the designers. It did take a couple of months to get permission from the strata and the permit from the city but the whole team was very helpful during this process and kept me in the loop. During construction we encountered a few minor problems but the VGC team was always quick to provide solutions and they did their best to keep the costs down. Overall I am thrilled with the result, all of my friends are in love with my kitchen and fireplace and I am happy to recommend VGC to anyone who is thinking of renovating. Thanks very much!

Was this review helpful?
Company Response

Thank you for the kind works. It was a pleasure serving you and helping you achieve your goals. We hope that you will enjoy your new space for many years to come, and should you decide to move, we will be happy to work with you on your next project.

Thank you,

Private User
1 review Richmond, BC
1/10

VGC’s process from a client perspective was inefficient, largely uncommunicative, and lacked oversight. Not the “premium experience” promised and paid for. We will not work with them again.

There were issues with their design and some of the materials that were ordered. Issues we discovered and had to bring to their attention. Their team did not seem to talk or debrief about our project to ensure everyone was up to speed.

Our entire home needed to be wired for smoke detectors as per the permitting standards for our community. This was a substantial extra cost that wasn’t built into the budget by VGC and something a contractor who worked there for many years should’ve known.

Communication was spotty at best. Often there was no response to questions until we pushed for them, and responses received were often incomplete and required additional follow up.

The project manager was often unaware when trades did not show up as planned. His visits to the work site to check on progress or provide quality control for the trades seemed sporadic, and he did a poor job keeping us informed.

It took substantial back and forth to deal with the deficiencies. At one point we were told it was impossible and unrealistic for them to meet with every client who was having a problem and that we should deal with the sub-contractor ourselves.

During the deficiencies process we said the shower wasn’t draining completely. They responded this was “normal” for a tile shower and it would eventually. When pressed, they responded “it passed inspection.” The shower does not completely drain and always has standing water.

From the date we signed the contract it took almost 12 weeks before demolition began, and over six months to fully complete the project. While the VGC staff we dealt with were always well meaning, they were overly busy and distracted by juggling multiple projects. We never felt that we had the full attention of anyone for any length of time.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Client,

As the General Manager of Vancouver General Contractors, I would like to start off by sending you our deepest apologies for the frustrations you seem to have had in working with our company for your renovation. Our goals are always to help people achieve their renovations through a positive and enjoyable experience. So when we see feedback like this, we not only listen but we act on it, so I wanted to thank you for your insight.

I did also want to touch base on some of your points that you brought up.

SMOKE DETECTORS;

I agree that having to upgrade all the smoke detector was an additional cost and inconvenience, but it was requested from the inspector. You mentioned that this should have been something that we should have known prior to starting the project. Unfortunately, items like these are discretionary from the inspector, as are many other items in an older home, which can be upgraded, but not always requested from the inspector. We have done a lot of projects in Richmond and just finished a full main floor renovation with a kitchen and bathroom, the home was about the same age as your, but the inspector for that unit did not request for the smoke detectors to be upgraded. I know it's never fun having to pay more for a surprise item, but we do our best to foresee any issues that may come up, but at the end of the day, the inspector has final say as to what he or she wants to see happen.

DELAY IN STARTING;

I appreciate your concerns with how long the project took to start, as it took 12 weeks to get it started. I can let you know that there is a process with how we go about starting a job when the client confirms moving forward with the renovation.

1. We have an internal meeting with the team to review the project and what needs to get done to get it started.

2. A timeline is set to meet with the client and start going over all the materials and making the required selection with our interior designers.

3. We get all of our documents in line to apply for the required permits, which can take up to 6 weeks.

4. Materials are finalized and sourced with vendors.

5. Construction documents are prepared which represent the materials selected by the client and our interior designers, and all details are to be included in the drawings.

6. We take our trades to the job site, when the construction drawings are completed to review the project.

7. Schedules are made to reflect the work, and what needs to get done.

8. Project gets started.

I do appreciate the fact that you did want to get the project started sooner, but many times it is not possible to get started until all the details and permits are ready.

COMMUNICATION;

You mention that you felt that the communication was lacking and that some of your questions were not answered properly. Again I do apologize for that, and we do try to put an emphasis on communication and making sure are clients are clear as to what is happening and what to expect. Since we met at your home, and listened to your feedback, we did take some actions to improve on our process as and communication. We did find that we were getting busier and although our Project Managers were getting the work done, communication was starting to lack. That is why we decided to bring on a few more PM as well as designers to ensure that our clients get the best possible experience.

We have also updated our internal system to improve on communication and clarity of the project with our clients, and we are finding that the results are substantial.

DEALING WITH TRADES;

I do have to apologize for the fact you were asked to deal with the trades yourself, as that is not our policy. We do however ask client if they are on site, to give specifics to the trades on site with regards to certain items. This is a standard practice, and the trades would know what it is they needed to do, but sometimes ask the client for how they would like to see it finished, as people have different opinion on final aesthetics. Again this is also an issue that we have corrected over the past few months with additional resources, and will keep on working on until we perfect it.

SHOWER NOT FULLY DRAINING;

Also you mentioned that the shower was not fully draining. I did get a chance to go over this with you at your home and I do recall you pointing this out to me. I do want to mention that it is a custom shower base, which is tiled. That means that there will be some groves where water will sit, but when we did look at it, it was draining just slowly due to the slope. You are also correct that we did say it met code as all the work was inspected and passed, and should you have any issues with you shower, we will be more than happy to resolve it with the warranty that we offer you.

At the end of that day, we will always stand behind our work, and beside our clients to see it to the end. We have never left a job unfinished no matter that the circumstances. We do work in a high variable industry where there are a lot of moving parts. We do our best to ensure that we cover all angels, but things come up as this is construction, and we try to deal with them to the best of our abilities. I know that we are not a perfect company, but we strive to be, and will continually look to improve as our mission is to provide our clients with a positive renovation experience.

Again, we do apologize for any stress or inconvenience you may have experienced, but your comments do mean a lot to us, and we will keep working on improving, and should you ever need anything in the future, we will always be happy to assist you.

Thank you

Hussain Khatheer
General Manager

CWSDMC in Richmond
2 reviews Richmond, BC
6/10

Renovated 3 bathroom and replaced the pipes.
Overall the people there and their contractors are very friendly and nice to work with. However felt their communication was lacking as sometimes my directions were not carried through all the team members/contractors. There was alot of delays throughout. And it took about 6 months for everything to be complete. There were times we were told a contractor or trades would come in but then they never showed up. Ironically they were so quick to want to demo even before we picked out items or ordered any plumbing. The later part of the renovations felt a bit sloppy as they seemed to be rushing through, though they would show up one day within 1 to 2 weeks. The cabinet company they recommended for the bathrooms (all 3 cabinets) had problems and parts had to be brought in to replace. Even today, we are still waiting for replacement doors for one of the set of doors. I have kitchen renovation that I am planning to start soon, but will hesitate on using VGC for this one. Though it was not a horrible experience, it was not a seamless one and had a number of challenges, even from start. Though these were corrected, I feel that based on the amount of money our project was worth, these items should not have manifested and required more attention that I had to direct at it than I expected given that one of the reasons I hired this company.

Was this review helpful?
Company Response

Dear client,

Thank you for your feedback, and we are happy to hear that everything was completed, and hopefully, you are enjoying your renovated bathrooms.

I do apologize if our communication was not up to your expectations, as this is something that we have been diligently working on over the past year. We have implemented changes in our processes that will ensure better communication and quality assurance.

We do our best to source out quality materials that will meet your budget, but unfortunately, we are not the manufacturers and do not have much control over what materials arrive and the condition they come in. We do however do quality control, and should items need to be fixed or replaced, we do ensure that it gets done. This is part of the service that we offer.

We do hope that when it comes to your kitchen renovation, you do consider us, but if not, we do hope that it goes well, and you get a great end results.

Should you need anything in the future please do not hesitate to let us know.

Thank you,

Hussain Khatheer
General Manager.

Royce Boyd in Vancouver
1 review Vancouver, BC
10/10

The complete remodel of my home (along with some necessary upgrades to my wiring) was completed by this team alone. I understand they did work with some outside contractors, but they arranged all that without bothering me or changing the estimate. Once they took it on, I didn’t need to do anything but watch it come together.

Was this review helpful?
SalinaArmstead in Vancouver
1 review Vancouver, BC
10/10

The project was not completed on time, but I won’t be taking off any points for that because the problem was an inspector who was holding things up until we made some changes to the plan that we did not care for at all. VGC was fighting for us, and we got our way, so I guess that inspector was wrong. I left the score mostly intact because despite the lateness, our instructions were very much followed to the letter and the renovation came out identical to the approved designs.

Was this review helpful?
Carol in Vancouver
1 review Vancouver, BC
10/10

Only a couple points removed because they don’t handle work below a certain budget. We ultimately decided to renovate the whole basement instead of just the office, but I would have liked to trial their work on the smaller project first. Good work overall though.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vancouver General Contractors

At Vancouver General Contractors our mission is to provide our clients with an amazing experience in transforming their home into beautiful functional art that reflects the lifestyle they choose to lead. Vancouver General Contractors’ entire process is geared towards putting the customer first. Vancouver General Contractors’ Code of Business Practices ensures ethics and integrity are at the top of our priority list when serving our clients. We offer a fixed price, and a two-year warranty on our work, so the customer knows we are working for them. We strive to educate the customer through the complexities of the construction industry and build process to ensure the customer realizes their dream and their budget!

We are an award winning company specializing in green-built projects, mobility accessibility, custom homes, additions and major renovations. Call us for a free onsite consultation and we will bring your vision to life!

CATEGORIES
General Contractors, Kitchen Planning & Renovation, Builders, Design/Build, Basement Renovation, Home Office Renovation, Kitchen & Bathroom - Cabinets & Design, Countertops, Sunrooms, Solariums & Greenhouses, Home Additions, Interior Design, Bathroom Renovation, and Home Accessories
SERVICES
Kitchen renovations, Bathroom renovations, basement renovations, custom homes, home additions, home renovation, kitchen cabinets, kitchen design, custom home builder
STYLES
Heritage, Modern, Contemporary
SPECIALITIES
Green Renovations, wheelchair accessible bathrooms, basements and kitchens
WEBSITE
http://www.vancouvergeneralcontractors.com
YEAR ESTABLISHED
2011
NUMBER OF EMPLOYEES
30
PAYMENT METHOD
Cheque
LICENSES
City license
MEMBERSHIPS
GVHBA, NKBA, Vancouver Board of Trade, Renomark, BBB, Built Green
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$10,000
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2-5-10 Pacific Home Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.