I asked for an intitial quote on my industrial washer plumbing water supply line to be connected to my main water supply line. But instead they connected it to another line that is off my water softening supply tanks which goes empty everyday now and I have to manually fill it now each day. When I initially got the job done Rick tried to charge me more then what was quoted and when I told him about this issue he told me to go find another plumber. I will never use Rick’s company ever again.
- Company Response
This was a difficult situation where the customer was giving us a significant amount of resistance on the initial quote, but we went ahead and accepted the job against our better judgement.
We utilized two staff members with 20+ yrs experience in the Plumbing trade in North America and Europe. They completed the work as outlined for the customer and as directed and accepted by the customer.
This customer questioned and insulted the competency of our staff, and we will not be sending them back under any circumstances.