We contacted a number of heating and air services when we were looking to upgrade our home units as part of the eco-audit in 2009. Stuart from Ontario Home Care visited us at no cost to explain our most cost effective options to maximize the return from the eco audit. The heating and air were installed in November 2009. No mess, no additional charges. In the spring 2010, we had an early heat wave and wanted our air on. They hadn't come inspect the air yet. Expecting to leave a message on a Sunday night, Stuart answered his phone and had someone at our house the next day.
Recently, we have noticed a slight leak from one of the pipes that they installed. Again, Stuart will is sending a team or coming himself to fix it the same day we called.
This exceptional service - with no additional costs - is something we rarely see. Stuart is a straight-shooter. He took the time to educate us on our options and still a year after receiving payment, treats us as a valued customer.