When I first called this company, after doing a google search for local carpet cleaners, the phone was answered promptly. I was told because they were short-staffed they would call me back, which they did in the time specified. The gentleman on the phone was very friendly and helpful and it was a bonus that they had a promotion going on. Our carpets were picked up the very next day by a pleasant man and returned 5 days later; delivery was included in the cleaning price. We are very happy with this company and would recommend them to others.