The Deck Store

Decks
454 South Service Rd West Oakville ON L6K 2H4
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78%

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Reviews by rating (past 12 months)

Reviews for The Deck Store

Average customer rating:
8.3 10 (32 reviews)

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Mark Schiller in Caledon
Mark Schiller in Caledon
3 reviews Caledon, ON
9/10

Design and deck

We had gone through several other designs without any luck until we found the Deck Store and Paul Lafranc design. Exceptional design for a challenging slope done by Josh Fletcher and excellent build by Jason and Cole. Great results and on time

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Ken in Toronto
Ken in Toronto
1 review Oakville, ON
9/10

Deck replacement

I just walked in to the Deck Store and was instantly greeted by Soobia Jamal. Her desire to help with my project was front and centre. Over the next while Soobia, using 3D drawings and her imagination drew up a suitable design. She helped me choose the specific material from the many options on display. She was always ready and quick to incorporate small changes. Soobia's energy and enthusiasm ensured that the project moved right along. After only two weeks the crew arrived to demolish the old deck and the next day the contractor arrived to start the new deck which he and his assistant finished in about only a few days. The work was of high quality and the design met my complete satisfaction. Throughout the whole process Soobia was always available, including weekends, to assist and move the project along.

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Private User
Private User
1 review Mississauga, ON
10/10

Deck

We had a deck built in 2010 by the Deck Store and have been extremely pleased with the quality ever since. Over time, a few boards have shifted so we contacted Stan at the Deck Store in Oakville. He exceeded our expectations and quickly responded to our request for assistance to have the small repairs completed. Bill came over and did an outstanding job of repairing the boards and also kindly did some additional adjustments to enhance it even more.

I highly recommend the Deck Store and will definitely use their services again in the future if required.

Thanks to both Stan and Bill for your professionalism and assistance!

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Deck Store is Terrible  in Saint Catharines
Deck Store is Terrible in Saint Catharines
1 review Saint Catharines, ON
2/10

Great Showroom - Terrible Service

They may have one of the nicest showrooms but the customer service is absolutely terrible - I was told so many stories an non-truths about my order status, missing parts, wrong parts you name it - never a straight story.

And they want 100% of your money upfront before they will even start to tell you they've ordered it.

Great place to look at all the various products but go somewhere else to buy it!!

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Private User
Private User
1 review Newmarket, ON
4/10

New Deck

We were excited for our new deck, composite, glass rails, canopy, lights and waterproofed below. Job to start in 3 weeks and be finished in 3-4 weeks. 4 months later and couting we are still waiting for the deck to be finished. I had to ask several times for them to clean up after they worked. Metal shavings and saw dust were routine and I finally gave up and just used my shop vac after they left. The deck will be awesome once finished, provided they fix some finishing touches . The overall service was much less than I expected for the price.

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Joe from Toronto
Joe from Toronto
1 review Toronto, ON
10/10

Deck

The Deck Store is a great company to deal with. They always make sure that the job is completed right and on time. It was a pleasure dealing with them and I will refer many people to them.

1 of 1 people found this review helpful.
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Geoff Smith from Oakville
Geoff Smith from Oakville
3 reviews Oakville, ON
10/10

Deck and mechanized louvered roof

If you want a well built deck, well designed, using the best materials then The Deck Store is the place to go. This is our third deck as we move from house to house and we know when a job is well done. Visit their showroom in Oakville and you'll get an idea of what is possible when it comes to deck design.

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Ralph DeNardis from Hamilton
Ralph DeNardis from Hamilton
1 review Hamilton, ON
10/10

Backyard Deck

We recently replaced our 20 year old 8'x12' cedar deck with a new 10'X24' wolf pvc deck with a permanent awning. The deck was designed by Rob Hodichak Sales and Design Manager for the Deck Store in Oakville. He was extremely knowledgeable in the products available and what would best address our needs. We worked with Rob for a few weeks to come up with a final solution that fit our needs and budget. He was very helpful with this process. Once construction began Rob was very diligent in stopping by and checking on the progress and addressing any issues we may have had (which were minimal). He always kept us informed on all phases of the project. Mike, who built the deck was very pleasant and efficient. He did an amazing job with the construction going as far as replacing boards that he was not happy with even though I did not see a problem. As mentioned above we chose the Wolf PVC decking product after visiting the showroom. Rob helped us with choosing the right colors by making us view them outdoors in the natural sunlight. What we initially thought would work looked different in the sunlight which led us to chose two of the newer colors suggested by Rob. We are very pleased with the outcome. We also went with an adjustable patio cover to make the deck enjoyable in any weather. We were originally thinking of building a permanent roof over the deck but Rob suggested going with the adjustable patio cover that would give us the option of having it open or closed to enjoy either sun or shade and to be able to still enjoy the deck during rainy days. We are very pleased with the way it turned out. Dario did an amazing job installing it. Anyone who has seen the deck has been very impressed with both the construction and appearance. If you are planning on building a new deck I would highly recommend visiting Rob at the Deck Store to help you with the planning and design of your project. It has been a pleasure to deal with Rob.

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More about The Deck Store

The Deck Store is Ontario’s largest independent deck design, supply and build company with the only substantial indoor showroom of decking, deck lighting, hardware, railings, BBQ’s, spas, and many other deck related products.
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