The Deck Store

Decks
454 South Service Rd West Oakville ON L6K 2H4
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The Deck Store
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80%

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Reviews by rating (past 12 months)

Reviews for The Deck Store

Average customer rating:
8.3 10 (36 reviews)

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David
David
2 reviews Mississauga, ON
1/10

Deck Replacement

In 2019, we competitively retained THE DECK STORE (Oakville) as our supplier for a 600 sq. foot deck to be built with a PVC decking and a lighted glass perimeter railing. We found their pricing, accuracy of delivery and in-store advice to be erroneous and frequently unreliable; to the point that we had to halt doing further business with THE DECK STORE (Oakville) prior to the completion of our project. We recommend that you carefully check EVERY aspect twice.

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Company Response

We regret that you feel that way you do about our service. We went above and beyond and then some to satisfy your extremely detailed requests. We realize that it's not possible to please everyone and wish you all the best as you complete your project.

Private User
Private User
Private User reviews Oakville, ON
10/10

Deck renovation

With the help of Stacey and the quality products offered by the Deck Store ,we were able to finish our new deck at the cottage uniquely and to our viewing requirements. It truly is both beautiful and functional. My builder for many years found it a pleasure to work with. The entire project was enhanced by Stacey’s professionalism, guidance and willingness to go that extra mile....delivering items to her store for pick up on her day off so the project could proceed in a timely fashion. I highly recommend both the company and the young lady I dealt with.

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Company Response

Thank you so much for your kind review. So happy to work with you and very much appreciate the endorsement.
The Deck Store

Private User
Private User
Private User reviews Lowbanks, ON
10/10

Awesome Deck

Working with The Deck Store has been a great experience. Robert was able to take our needs and wants and design what we wanted better than we could imagine. Jason and Cole were excellent builders and they were very good at listening and addressing any questions or concerns that we had. The attention to details is outstanding! We are very satisfied with your new outdoor living space. It looks fantastic! Our biggest concern was not having any shade and finding a product that would hold up to the winds of Lake Erie. The Arcadia with the louvered slats is the product to get. We love the option of having a large shaded area to enjoy!!!!

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Company Response

Thank you for such a nice review and so glad you're enjoying your deck.
The Deck Store

Jill Wood from Oakville
Jill Wood from Oakville
5 reviews Oakville, ON
10/10

Back Yard Deck Replacement

Outstanding and creative design using angles and modern materials, art panels to build a large, multi tiered outdoor living space where an original builders deck use to be. We are thrilled with the outcome and could not have designed or installed anything near the quality and craftsmanship that Robert and his team at the Deck Store managed for us.

1 of 1 people found this review helpful.
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Company Response

Thank you for believing in us to take on your project. It was an absolute pleasure working with you and wish you many years of enjoyment.

Sincerely,
Robert Hodichak
Senior Designer

Mark Schiller in Caledon
Mark Schiller in Caledon
3 reviews Caledon, ON
9/10

Design and deck

We had gone through several other designs without any luck until we found the Deck Store and Paul Lafranc design. Exceptional design for a challenging slope done by Josh Fletcher and excellent build by Jason and Cole. Great results and on time

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Ken in Toronto
Ken in Toronto
1 review Oakville, ON
9/10

Deck replacement

I just walked in to the Deck Store and was instantly greeted by Soobia Jamal. Her desire to help with my project was front and centre. Over the next while Soobia, using 3D drawings and her imagination drew up a suitable design. She helped me choose the specific material from the many options on display. She was always ready and quick to incorporate small changes. Soobia's energy and enthusiasm ensured that the project moved right along. After only two weeks the crew arrived to demolish the old deck and the next day the contractor arrived to start the new deck which he and his assistant finished in about only a few days. The work was of high quality and the design met my complete satisfaction. Throughout the whole process Soobia was always available, including weekends, to assist and move the project along.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Deck

We had a deck built in 2010 by the Deck Store and have been extremely pleased with the quality ever since. Over time, a few boards have shifted so we contacted Stan at the Deck Store in Oakville. He exceeded our expectations and quickly responded to our request for assistance to have the small repairs completed. Bill came over and did an outstanding job of repairing the boards and also kindly did some additional adjustments to enhance it even more.

I highly recommend the Deck Store and will definitely use their services again in the future if required.

Thanks to both Stan and Bill for your professionalism and assistance!

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Deck Store is Terrible  in Saint Catharines
Deck Store is Terrible in Saint Catharines
1 review Saint Catharines, ON
2/10

Great Showroom - Terrible Service

They may have one of the nicest showrooms but the customer service is absolutely terrible - I was told so many stories an non-truths about my order status, missing parts, wrong parts you name it - never a straight story.

And they want 100% of your money upfront before they will even start to tell you they've ordered it.

Great place to look at all the various products but go somewhere else to buy it!!

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Private User
Private User
Private User reviews Newmarket, ON
4/10

New Deck

We were excited for our new deck, composite, glass rails, canopy, lights and waterproofed below. Job to start in 3 weeks and be finished in 3-4 weeks. 4 months later and couting we are still waiting for the deck to be finished. I had to ask several times for them to clean up after they worked. Metal shavings and saw dust were routine and I finally gave up and just used my shop vac after they left. The deck will be awesome once finished, provided they fix some finishing touches . The overall service was much less than I expected for the price.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Deck Store

Industry Leading Design Build Team We are Toronto’s most professional source for custom designed and expertly installed outdoor living projects including decks, cabanas, pergolas, and screened rooms. Whatever your vision is, our expert designers will work with you to bring your dreams to reality on time and within budget. We ...
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