We prepaid to have our snow removed. After the first few times, we had to call Corey Chaplin every time it snowed. The last few times were completely ignored - Corey's cell phone seems to be inoperative and phone calls are not returned from their main number - and the snow was not removed. NEVER use this company, they should be put out of business. They operate under the name CHAPLIN GROUP, the individuals involved are Gary and Corey Chaplin. They will probably rename their company (I just found out there are many complaints against them.)