Wraught with difficulties, complications and many tears, the ONLY good part of our move was Cargo Cabbie! From the get-go, the movers were hard-working, pleasant and professional, loading the contents of our apartment in the exact amount of time quoted during booking. If anyone else has closed on their sale and purchase on the same day, you'll know that obtaining the keys from your new place is an unpleasant waiting game. For us, this game turned torturous as a bank glitch caused us to have to wait all day for our keys, leaving Cargo Cabbie waiting outside of our locked house, with all of our belongings until approved by the lawyers to go in. The staff cancelled jobs to ensure our belongings weren't left out on the street and stayed in contact with me all day, ensuring my mind was at ease while I was trapped in my lawyer's office waiting for the keys. After a lot of waiting (and a lot of sobbing) I finally got the go-ahead and the movers were let in to complete the move while I made my way back to our new home.

At this point, I was exhausted and sad and all I wanted to do was go to sleep and I couldn't even do that as I'd have to put my bed together! Suffice it to say, I was feeling pretty sorry for myself. When I got there, the movers were so lovely and kind to me and showed me where they moved everything and surprised me by HAVING PUT MY BED TOGETHER for me to sleep on! I could have cried. It was so wonderful to see that they had the compassion to go that extra mile.

Not to mention that when they were packing up, the company supervisor spoke to me on the phone and offered a discount for all of my troubles!

Cargo Cabbie is the ONLY company I would trust for my future moves. They proved themselves to be truly the best in their field.

I need to give a special shout-out to our movers, Jack, Luke and Mike - thanks for going that extra mile! Xoxo.

Sincerely,

Sandra in Toronto

I didn't think finding an honest and friendly moving company was possible. My job was relatively modest (1 bed condo moving within the city), and I'm most impressed that there was no attempt at nickel-and-diming. Graham and George worked quickly but carefully, and the job was done an hour less than estimated. Great communication with the office team beforehand set a high expectation that this would be a job well done, and that expectation was completely met on the day. Well done everyone, I will send friends and family your way.

Cargo Cabbie exceeded all my expectations. They made our moving experience a lot less stressful. Moving a 3 story house can be daunting but Cargo Cabbie took control of the situation, walked through our belongings, moved them with care and placed them exactly where we needed them in our new home!

Cargo Cabbie is by far the best moving company I have ever dealt with in the last 30 years and they are the model by which all service companies should measure themselves. Their online tools provide excellent and timely upfront information and quotations. They use easy online payment options, quote updates, etc. But best of all, this professionalism is FULLY carried out by their actual moving teams who are on-time, experienced, considerate, professional and go above and beyond to make your move a success. Kudos!!!

I am updating the review as the owner Javier called me and offered a 2 hr refund for the situation. This brings my total cost down to 3800 roughly. Javier was polite and sincere in his communication with me, and I appreciate that they cared about their client satisfaction.

Original review below:

The crew was professional and prompt and we hate to say anything bad about this company, but at the end we regret the choice. For a 2 bedroom townhouse worth of stuff, we had to ask them to pick up from two locations since we had moved most boxes and some larger items ourselves to my parents when we were staging our place. From RH to Scarborough they took over an hour to arrive at the second location. I honestly thought they took a quick coffee or lunch break and that was fine. I knew we were being charged for that time. Then from Scarborough to Niagara, door to door, they took 3.5 hrs. I know traffic was bad because my husband was driving there himself. And he said it took him 2 hrs and 20 mins. So again I thought they took an hour lunch because they asked my mom before they left where they can go for lunch in the neighborhood. On my final bill they put down 15 mins for lunch.
Anyway, out of the 10.5 hr I got charged, nearly half of that was spent on travel and break. In the estimate there was already a travel charge of $700 that said Richmond Hill to Niagara Falls for a flat rate based on distance. When I discussed this on the phone they told me so the travel time doesn't count towards the hours. But of course at the end it did. And they said there's no way any of them would have said that because that's how their company operated. And that travel charge was to get their crew back to Toronto. That was the first time I heard that. I would have considered going to another mover if they were to say that up front, and given that we were being charged for 5 movers to go to Niagara falls I would have just gone to another company that would take just 2 or 3 movers if I have to pay for their travel tome.

They estimated and sent 5 people to move a two bedroom house worth of stuff (again I accepted the estimate because I thought travel time to Niagara was a flat rate of $700 so I guess they wanted to send 5 people to be efficient with the rest of the move). They charged 10.5 hrs for all 5 people. They took their time too. My parents were laughing because my mom said each of these big guys were carrying a small box at a time that it looked ridiculous to her. Not that I didn't expect that from any moving company.

Anyway, nice crew, but given that there's nothing fancy in our stuff I should have gone with a cheaper company. I just thought the ratings are so good I would trust them more. They estimated $3500 and I was so sure they didn't need 8.5 hrs estimated to complete the little move we had. It was of course naive of me to think you could end up paying less than the estimate. But at the end we paid $4500 for this move. We had one couch, one queen bed set, a double mattress, a TV media storage, a tall book case, a BBQ, a set of patio chairs, a large TV and a small tv. A dresser and a baby crib and dresser. A chair. An already disassembled desk and table, and foldable chairs. A bunch of small to medium size boxes. Seriously we didn't even fill up our two bedroom townhouse as is. My mom's friend moved from a 4000sq ft house and spent $1000 for movers to move furniture within the same neighborhood. It took two people 10 hrs too. I am sure the crew wouldn't have been as polite or detailed as Cargo Cabbie but yeah in my opinion it's not worth the price. Seriously $4500...

Thank you Cargo Cabbie for making my moving day a fabulous one! Moving is not fun, it's upheaval any way you slice it, but everyone at Cargo Cabbie, the office team and my moving crew (Graham and Stephen) made my moving experience a great one. It was a hot day on June 30, and I had a couple of pick up locations, and a tight elevator booking time at my destination, but the guys worked just a hard and just as fast under the sweltering sun. They loaded up the truck like a Rubik's Cube (they are master packers) and got all of my items into my new home in perfect condition. I loved how the guys were super friendly, polite and professional, I would use this company again in a snap, and will recommend them to all my friends and family :) Thank you Cargo Cabbie! You truly are the best.

Excellent service! I got moved across town by a Cargo Cabbie van in under 3 hrs, movers were friendly, skilled and took care of my things! Would recommend! Thanks again J and Cargo Cabbie!
- Kevin

Cargo Cabbie is a fantastic company. From the moment we reached out and talked to Kate to the moving crew led by Clayton, Jonathon, Angus and Michael, the experience was incredibly positive. You know how stressful a move can be? Well, hire Cargo Cabbie and you can start to relax a little. Seriously.

We were moving for the first time in 15 years, and moving to a smaller home meant we had to put some belongings into storage. We rented bins and purchased some storage supplies, which were dropped off a few days before.

The day of the move the crew showed up on time, identified the leads for us in case we had any questions, and got to it. We were so impressed by their teamwork - constantly communicating, coordinating, and working closely together to get the job done right. Cargo Cabbie has a "no touch" policy so nothing directly touches the side of the van, this means individually wrapping furniture, art, whatever is needed to make sure everything arrives in the same condition it left. They also care about their people, so a lot of attention is paid to making sure nothing and no one gets hurt.

The unloading and placement of furniture in our new home was quick and efficient, including hauling our box spring up to the third floor balcony when it wouldn't fit up the stairs! In the end, things took a little longer than anticipated - but no problem - they sent another crew member out to speed things up - at no extra cost.

Thanks to Javier and everyone at Cargo Cabbie we are now happily in our new home, truly amazed at how smoothly it went.

We had an amazing experience with Cargo Cabbie! They moved our two bedroom condo seamlessly with no stress. We ran out of time leading up to the move so even had the guys supply the gear and pack up our stuff. What a great service! Jonathon and his crew were very professional and reliable. We'd highly recommend them and will be sure to spread the word to our friends looking to move.