I have 2 words for anyone looking at this company..STAY AWAY!!! Charles(salesman/owner/manager) will tell you anything that you want to hear in order to get you to sign a contract. My mother fell for this. She was spending over $6000 on windows that were promised to her to be installed on May 13th, Charles did the measuring himself, and told her that she could pay on Visa. With little to no notice they were a no show. This was after Charles coming back asking for more money because it was a rush order(3 weeks from ordering to install), To make a long storey short here we are June 8th, they have been working since last Wed(they dont do weekends- but tell you Friday they will see you bright and early in the am, but then call at 5PM to say they arent coming), and after looking at the window last night, it looks like another 2 day min before they are done. Ladder was left up to the second floor window, for 2 days-including the night- how safe is that?? garbage left in driveway for the past week(Charles was to take that on the weekend). Dings in the wall arounfd the windows, paint all chipped, tiles broken. And the best part was, that after Charles measured the first time, he came and measured again when he asked for more money, and NONE of the windows fit right, and the kitchen window which was to be a awning window is now in the bathroom, as it came frosted and the bathroom window a tilt slider which was to be frosted, wasent so it is in the kitchen. The night mare from hell!!!!! Will it ever end? so PLEASE take my advise. STAY AWAY, STAY FAR AWAY!! this company needs to be put out of business. Oh yah in the end they DONT take visa, even when they tell you they will.