From start to finish it was a pleasure to work with both Josh and Ben! My initial phone conversation with Josh was very informative and straightforward. He explained pros and cons of various styles of doors, told me how to measure the rough opening for the estimate and explained what I would be looking at for a new opener. Josh outlined the quality and benefits of the products the company uses and I felt confident that I had been well informed prior to my decision to go ahead.
Ben came out to do an initial measurement and my installation appointment was scheduled promptly. On both occasions, Ben showed up right on time. There couldn’t be a more pleasant young guy to work with and he seemed to have genuine enthusiasm for the job he was doing and the company he represented. That in itself was very refreshing, having endured a lengthy parade of less enthusiastic workers on various renovations at my cottage and home.
Ben didn’t charge me extra to remove a 2’ x 4’ rack that was built above the old door and cheerfully took it down before starting the installation. He was all done within a matter of a few hours, including a tutorial on the features of the opener and remote entry.
Overall, the professionalism of Ben’s installation skills and Josh’s phone mannerisms, their willingness to walk me through both my decision and the mechanics of the job and Ben’s impeccable cleanup of the site really stand out in my mind. This company has a winning combination of personnel, products and technical/communication skills that will leave any customer smiling with satisfaction.
… Which is exactly my reaction every time I drive up to my lovely new garage door! Thanks, guys!
Mary Jane Reid