Out Of This World Home Services

Formerly DS Plumbing
Plumbing
20 Bexley Place, Unit 110 Ottawa ON K2H 8V8
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Out Of This World Home Services
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93%

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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Out Of This World Home Services

Average customer rating:
9.5 10 (243 reviews)

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Bruce Denyes from Ottawa
Bruce Denyes from Ottawa
2 reviews Ottawa, ON
10/10

Plumbing Service

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

My wife and I are extremely pleased with the service and quality of work performed. Your on-line booking system is excellent, followed up with time confirmations and updates including info on the technician and his impending arrival time. Dave Smythe was excellent, examining the work to be done and recommending solutions in a professional- yet easy-to-understand fashion. Quality of the work was first rate- all problems solved. We also appreciated the thoroughness of the work, post job testing, and total inspection of our house water supply and drainage system with recommendations for impending work. Dave took the time and clearly answered all our questions. The work was performed in an extremely tidy and clean fashion- fuss and muss free! Overall an absolute top-notch experience and job. DS Plumbing is highly recommended. Thank-You.

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Company Response

Hello Bruce, thank you so much for your wonderful review. We are so glad you had a great experience with us. Thank you for spending the time to write the comments too.

Sarah from Ottawa
Sarah from Ottawa
2 reviews Ottawa, ON
10/10

Replacement of cast iron waste stack, lead and galvanized steel plumbing

We are so impressed with this company. They are polite, professional, hard-working, and trustworthy. Their system of emailing homeowners with a photo of the plumber when he is on his way is so appreciated (especially for a woman home alone). Particularly the owner, Dave, goes above and beyond explaining the work he's doing and educating the homeowner on how their home works. They are upfront with pricing and charge the same for a job even if they run into snags and have to stay longer. After 10 hours of seriously hard physical work, two young plumbers still took the time to sweep, clean the counters, and leave our home in great condition. I have already recommended these guys and will continue to do so.

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Company Response

Hello Sarah, Many thanks for the glowing comments! We are so glad you chose us to work on your plumbing and we really appreciate your referrals to your friends and family. Thank you!

Marie from Kanata
Marie from Kanata
3 reviews Kanata, ON
8/10

Plumbing

The work was efficient and effective. The worker kept the area pretty clean during and after the job. The price was right and it's still working great!

Only complaint is no one I talked to seemed to be particularly informative or talkative when it came to additional services or questions for future use. Other than that no problem.

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Company Response

Good evening Marie, Thank you for your comments. We are sorry that the additional services you mentioned were not discussed with you. Please feel free to contact the office with any questions you may have about this and we will be happy to provide you with any information you need. Thank you.

Cathy Takahashi in Nepean
Cathy Takahashi in Nepean
3 reviews Nepean, ON
3/10

Repair toilet and replace section of pipe in kitchen under sink

The plumbing company came on time. Two men came to work on the repairs. They did the toilet repair quickly with a small part that cost very little but tried to sell me a toilet that they just so happened to have in their truck that was $800.00. I said no thank you and that was far too expensive for me. The head fellow argued that this was a very good price for that particular toilet. The replacement to the kitchen pipe was done well and the two men were out promptly. Good work but I would not hire them again for them trying to sell me an expensive toilet that I did not need. They lost a customer because of that.

1 of 1 people found this review helpful.
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Company Response

I am sorry that your experience was so not as good as it could have been. I have gone through our records to find what details I could.
From what I could find, we saw you in July of 2009, at that time there was some work required for the kitchen sink as the piping was cracked, this was carried out to your satisfaction as you mention above; Thank you.
Our notes also mention that the toilet was older and a crack was seen in the underside of the tank. With the crack in the tank alone, I would expect our technicians to offer you a new toilet as it making repairs to a toilet in that condition would not necessarily be in your best interest due to the probability that the crack could rupture at some point causing extensive damage.
The toilets we carry on our vans (not $800) are our deluxe model and though they have a higher price tag; are excellent toilets, come with a 5 year trouble free warranty and the price include installation with removal and disposal of the existing one.
You should not have felt pressured into purchasing the toilet as it is not the company philosophy, if you did I apologize although It would have been nice to have heard about it sooner so that I could have addressed it.
If there is any way we can right the customer service experience you had please give us a call.

C. Stumpf in Nepean
C. Stumpf in Nepean
6 reviews NEPEAN, ON

First Review

10/10

Rear outside tap was leaking

Easy scheduling via internet.
Knowledegable technician came on time (as promised), repaired issue
promptly and provided much appreciated advise.
He completed the job and cleand up everything.

Will use the company again.

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Company Response

Hi there! Thank you for wonderful comment, we really appreciate it!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Out Of This World Home Services

*Formerly DS Plumbing*

Out of This World Home Services is a family owned company offering award winning residential plumbing and water treatment and drain cleaning services to the Ottawa and surrounding area. We look forward to offering HVAC, electrical, and other home services in the near future.

We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly offer:
-Quality workmanship backed by our 100% satisfaction guarantee
-Technician ID’s emailed prior to arrival
-100% Satisfaction Guarantee
-2 year warranty on parts & labour
-Complimentary home plumbing check-up with each service
No job is too small- feel free to call DS Plumbing anytime!

CATEGORIES
Plumbing and Water Filtration & Purification
PRODUCTS
In addition to plumbing services, DS Plumbing is also a certified Kinetico water systems dealer. We offer complimentary in-home water testing and consultations; contact our office to book your free appointment!
SERVICES
-Drain cleaning -Faucet installation and repair -Dishwasher installation -Water softeners and other water treatment products & services -Leak locating and repair. -Toilet repairs and installation -Sinks, tubs and showers -Backwater Valves -Sink & vanity installation -Water meter installations. -Natural gas and propane installation service and repair -Bathroom renovations
BRANDS
Certified Kinetico Dealer. Can service & supply: Gerber, American Standard, Toto, Luxart, Moen Woodford, Navien, Rheem + more.
SPECIALITIES
Residential Plumbing & Water Treatment
WEBSITE
http://www.dsplumbing.ca
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
20
RETURN POLICY
100% Satisfaction Guarantee
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, E-transfer
LICENSES
Plumbing, Wells, Backflow prevention, Gas
MEMBERSHIPS
Better Business Bureau, Ottawa Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year warranty on all DSP supplied parts & fixtures as well as 2 year guarantee on most labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.