Out Of This World Plumbing - Ottawa

Called and they handled my appointment booking with professionalism and were very friendly. Booked me the same day as they had a last minute cancellation. Tech showed up promptly and fixed one issue with our regulator in the shower however after leaving I took a shower and water started leaking into our kitchen.

I messaged and he got back to me. Came back a few days later to look at it. Couldn't figure out what is causing the leak he said and recommended a full shower/bath replacement and they offered us 35 % back but still haven't received the partial refund. He said he couldn't see the connections for fixing it . We got a second opinion and the second plumber has fixed it in 3 hours. See the pictures the second plumber company could easily access things. Going to contact about a full refund minus the service call fee.