Out Of This World Home Services

Formerly DS Plumbing
Plumbing
20 Bexley Place, Unit 110 Ottawa ON K2H 8V8
Write a Review
Write a Review
Website
HomeStars
Plumbing
Out Of This World Home Services
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Out Of This World Home Services

Average customer rating:
9.3 10 (279 reviews)

Sort by

10/10

Fought for the client!

After the Ottawa tornado, we had a problem with a broken toilet which was replaced and installed. The toilet was faulty and so Out of This World Home Services tried to get hold of someone at Kohler to have it replaced under warranty. Throughout this process, they emailed me updates, mailed me an appreciation card and stayed on it until our plumber Craig had to get on to head office to advocate for us. And he succeeded after numerous attempts, cut off calls and runaround. He persevered and fought for us. They are incredible to deal with! I highly recommend them!

Was this review helpful?
Scobie in Ottawa
Scobie in Ottawa
1 review Ottawa, ON
10/10

Shower and kitchen sink repairs

Crispin was professional, knowledgeable, and friendly. He explained the work needed, and accomplished it efficiently.
I really appreciated the care he took with Covid protocols, and with the plumbing.
Thank you!

Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Bathtub issue.

Had problem with old bathtub and found Out of this World through HomeStars. They responded promptly and coordinated a site visit to check. Their diagnosis was water ingress between the original tub and previously installed liner, and they recommended a suitable solution without major repair costs. I am thoroughly satisfied with their work.

Was this review helpful?
LMPilecki
LMPilecki
0 reviews Ottawa, ON
10/10

Stop The Leaking Pipe

My 2 cats, Jake and Elwood, got into my small jewelry tray. One earring and a bracelet went down the bathroom sink drain. We got the elbow off and retrieved the items. The elbow didn’t want to tighten back up. I called and they came within an hour. Fixed the problem and did a quick inspection of all the other pipes in the house. The two employees were so professional and extremely knowledgeable. They were cautious about the COVID and took all the right precautions. I HIGHLY recommend this company.

Was this review helpful?
Light#01
Light#01
0 reviews Ottawa, ON
10/10

Bathroom toilets replaced

Great experience with Trevor and the team from Out of this World Home Services having all of my toilets replaced. Fast and friendly service with no mess and all the old toilets removed. Highly recommend them! Alixe in Nepean

Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Fixed kitchen sink

Called to fix leaking piping under the sink and what seemed to be a clogged drain pipe. The office was very helpful and courteous. They had someone come the next day (!!!!), and texted me when he was on the way. They even included a bio. Trevor was great; friendly and professional, and was careful to take COVID precautions. I appreciated that he offered a range of options at different price points and verified with me before proceeding. Two hours later and everything works like a charm. Thank you! I will recommend.

Was this review helpful?
Company Response

Glad to hear you had a positive experience with Trevor! We really appreciate your business, and for taking the time to leave a review :)

Private User
Private User
Private User reviews Ottawa, ON
10/10

Plumber to the rescue!

The hot water connection under my kitchen sink suddenly gave way, leading to a Niagara Falls-like deluge from the kitchen and into the basement. Out of this World’s Chris was here within 1.5 hours of my initial call, and quickly got to work. Within an hour, the problem was fixed, he had thrown in a complimentary check of all other sources of water, and was gone. All done with efficiency, good humour, and professionalism.

Was this review helpful?
Company Response

So glad we could help! Thank you so much for choosing our company, and for taking the time share your positive feedback.

Grant in Ottawa
Grant in Ottawa
1 review Toronto, ON
0/10

Various jobs

BOTTOM LINE: SHOP AROUND.

Unfortunately, I went with this company for a couple plumbing jobs based on the outstanding reviews on here. What did I learn about this company:
- Highest prices around.
- Say they will contact someone to see if they can find parts but the minute they leave, they disappear.
- Charge full price even when they cannot resolve the issue and are out in 10 minutes.
- Errors on estimates and invoices (or forget to send any at all).
- Not the best responsiveness
- Will do the bare minimum

Nice people, their vehicles are shiny? That's about it. I wont be using them again.

Was this review helpful?
Company Response

Hi Grant,

I am sorry you didn’t have a positive experience with our company. I understand you contacted our office recently to have a quote for a water heater from 2018 updated, and were disappointed to hear the cost had gone up since then. Unfortunately, price increases are inevitable, as the prices from suppliers are raised from time to time as well. As for the concerns you raise in this review: Because the last time we saw you was over 2 years ago, I it's difficult to address your experience with our team now. I’m truly sorry if our customer service policies were not carried out at the time, and I wish we could have addressed them for you then. Thank you for your feedback, and I wish you all the best with your water heater installation.

kms in Ottawa
kms in Ottawa
2 reviews Ottawa, ON
10/10

Shower repair

I've used Out of this World plumbing for years (they've rebranded since I started using them!) and they've always gone the extra mile. They're always clean, efficient, professional, friendly, and just simply excellent.

I sing their praises to anyone who will listen!

Was this review helpful?
Company Response

Thank you for the flattering review - and thank you so much for your loyal business over the years! Your recommendation means so much :)

Gerry
Gerry
0 reviews Ottawa, ON
10/10

Fixing a water leak in the kitchen

Gary is awesome to work with. He is very polite and customer oriented. He went all the way to check other possible causes of the water leak. He gives recommendations which I find helpful.

I would hire him again.

Was this review helpful?
Company Response

Thank you , Gerry! Glad you were pleased with Garry's service :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Out Of This World Home Services

*Formerly DS Plumbing*

Out of This World Home Services is a family owned company offering award winning residential plumbing and water treatment and drain cleaning services to the Ottawa and surrounding area. We look forward to offering HVAC, electrical, and other home services in the near future.

We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly offer:
-Quality workmanship backed by our 100% satisfaction guarantee
-Technician ID’s emailed prior to arrival
-100% Satisfaction Guarantee
-2 year warranty on parts & labour
-Complimentary home plumbing check-up with each service
No job is too small- feel free to call DS Plumbing anytime!

CATEGORIES
Plumbing and Water Filtration & Purification
PRODUCTS
In addition to plumbing services, DS Plumbing is also a certified Kinetico water systems dealer. We offer complimentary in-home water testing and consultations; contact our office to book your free appointment!
SERVICES
-Drain cleaning -Faucet installation and repair -Dishwasher installation -Water softeners and other water treatment products & services -Leak locating and repair. -Toilet repairs and installation -Sinks, tubs and showers -Backwater Valves -Sink & vanity installation -Water meter installations. -Natural gas and propane installation service and repair -Bathroom renovations
BRANDS
Certified Kinetico Dealer. Can service & supply: Gerber, American Standard, Toto, Luxart, Moen Woodford, Navien, Rheem + more.
SPECIALITIES
Residential Plumbing & Water Treatment
WEBSITE
http://www.dsplumbing.ca
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
20
RETURN POLICY
100% Satisfaction Guarantee
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, E-transfer
LICENSES
Plumbing, Wells, Backflow prevention, Gas
MEMBERSHIPS
Better Business Bureau, Ottawa Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year warranty on all DSP supplied parts & fixtures as well as 2 year guarantee on most labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.