Initially I was pleased with Matt as he was the only contractor out of 3 to give me the smartest and reasonable option for heating our low ceiling height basement/house. However, as the work continued, he proved to be difficult to communicate with and seemed frustrated with the job. A year later, we had an issue with the pump to our new boiler due to a line freeze over Christmas. He didn't take our concerns seriously and told us it was no big deal. He did a minor ghetto fix. Two weeks later we had a flood into our newly renovated basement! He didn't seem to know how to trouble shoot the problem and had poor communication and lack of professionalism. I lost faith in his ability to deal with the problem properly. Turns out, he did a short cut fix which still wouldn't guarantee a repeat flooding issue. Luckily, we found another reliable and professional person who reconfigured our boiler system to ensure we didn't have another problem. Overall, my comment would be that Matt is young and unprofessional. He lacks experience in dealing with his customers. He really didn't seem to grasp the inconvenience and problems his lack of attention and care caused.