service was really quick, but the "plumber" was obviously inexperienced and completely unfamiliar with my unit. it was a Riobel shower cartridge. in addition to changing the cartridge I asked them do maintenance on the steam shower and adjust the temperature of the shower.
the guy quoted 400 dollars in labour for all three jobs. in the end he only changed the cartridge, which took him over an hour. actually it took longer because he broke one and had to go back to the store to get a new one.
he announced that he was done, and imagine my surprise when I saw that the knobs and coverings were not even replaced. he had also not tested the hot water. as he put it "the cartridge is replaced, it will be fine now. upon testing, he claimed it was hot, but it wasn't.
he then explained that he was completely unable to fix the steam shower, he knows nothing about them...
I then requested that he at least replace the knobs and covering. I had done this a couple of times and it took, I don't know, about 2 minutes. he spent over 40 minutes trying to fiddle with the three screws, swearing, making excuses, claiming that I needed to go to Rona and get longer screws, and that the walls were not built properly.. It was just painful. in the end he couldn't do it. I had to put it together after he left. it took me less than a minute.
he still charged $400 in labour from his quote, despite doing less than one third of the job. he actually looked me in the eye and said that it was a reasonable rate.. because his boss said so.
Then he spent 5 minutes trying to upsell me a gallon of drain cleaner. I couldn't wait for him to leave.
Aside from the quick dispatch and cheesy but friendly phone manner from reception, this company does everything wrong.