My old wood railing was rotting away. Instead of trying to touch it up every year, I decided to get Alpa's vinyl railing.
Overall, I received excellent customer service from Lilly and Rob as they did everything to my satisfaction from giving me the quote to getting the product installed. They were very responsive to my emails and phone calls as well.
The installation was a breeze as their subcontractors did everything on time in a very professional manner.
The actual product finishing was not as perfect. I found small blemishes such as inconsistent paint job that exposed the inner aluminum beam and there were also grey streaks on the handle. However, Rob was nice to come back to touch it up and now I am satisfied. I would definitely recommend this company, thanks again Alpa Outdoor!
I love these guys. There is a reason why they have a 10 star rating.
I had the utmost pleasure of working with Rob from start to finish. Extremely professional, knowledgable about their product, design and trends. Rob was able to answer all of my questions (and there were many) and give me suggestions based on his experience and what he felt would look better with my home.
The installation was quick, but sturdy and well put together. The team was courteous and hilarious (they will sing for you).
I am really glad I ended up choosing Alpa for this project and will totally recommend them to everyone. I will use them again the next time I have a railing or fencing project.
Professional experience from start to finish. Alpa delivered excellent customer service and quality product and installation. All appointments were on-time and the project was on-budget. We will definitely use Alpa again for future projects.
Rob from Alpa was quick and courteous in his response. He came by the house personally, offering his opinion of colour when asked, but not trying to push us into anything. His quote was lower than we expected. The job was done within a week, much faster than we expected. The new railing is sturdy and looks great.
Thank you for your response and we appreciate your comments. You've made a fantastic choice with our product and we are sure that you'll be appreciating the fine look for many years to come.
Alpa Outdoor Products
Alpa Outdoor Products, and specifically Corrado, couldn't have been better to work with. In back and forth communication over the course of a week we narrowed down my rough design to a final configuration. I gave the go-ahead and 72 hours later the railing was delivered and ready for assembly. In just a few hours I'd Installed it myself as it was a really easy job on a flat roof. The quality of the material is first-rate. The joints are tight, the edges razor-straight and clean and the consistency from piece to piece superb. Most important, the end result is exactly what I was looking for. In my opinion, Alpa is very highly recommended!
Alpa did a fantastic job with installing our railings. Rob provided us with fantastic customer service. He was also excellent at returning any calls or emails quickly and answering any questions we had. From time of placing our order to the install was very quick. They did a great job at matching our existing posts. The installer was very friendly, professional, cleaned up after himself and had excellent workmanship.
I highly recommend them.
WHAT A FANTASTIC JOB................ KUDOOS TO LORETTA AND ALPA OUTDOOR PRODUCTS... THE PRODUCT IS OF GREAT QUALITY AND THEY TAKE GREAT PRIDE IN THEIR WORKMANSHIP
LORETTA CAME FOUR TIMES TO THE HOUSE AS WE KEPT CHANGING OUR PLANS OR WHAT WE WANTED.. SHE DID ACCOMODATE US TO THE END... I CALL THAT SUPERB CUSTOMER SERVICE AND SHE KEPT IN TOUCH THE WHOLE TIME
I WOULD NOT HESITATE TO RECOMMEND OR DO BUSINESS AGAIN WITH ALPA OUTDOOR PRODUCTS
Great products, professional sales consultant, excellent installer and curtious follow up was my personel experience with Alpa Outdoor Products.
I would definitely recommend Alpa Outdoor Products for any outdoor project.
I got my railing job done by Alpha Outdoor Products just by sending my measurements and address via email. Corrado Distefano was very helpful and certainly provided excellent customer service. There have already been inquiries from neighbours to provide details of supplier.