Hockey Maids

Window & Gutter Cleaning
244 Erin Woods Drive SE Calgary AB T2B 3B9
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

91%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Hockey Maids

Average customer rating:
9.7 10 (98 reviews)

Sort by

Denise from Calgary
Denise from Calgary
5 reviews Calgary, AB
10/10

Service

Hockey Maids is an exceptional cleaning service. I have been having them clean my house for about 10 years. They are always prompt and leave my house sparkling clean. I highly recommend them

Was this review helpful?
W S.
W S.
1 review Calgary, AB
10/10

Basement clean

Hockeymaids showed up on time, were polite and came with their own supplies and were ready to get to work!
They cleaned my basement suit after a particularly disgusting renter moved out.
They did a fantastic job and even stayed later than they were supposed to to finish scrubbing the shower and at no extra cost!!
They also worked with my budget, so happy with my experience, highly recommend!

Was this review helpful?
Company Response

Hi Wendy, Reviews make a big difference for a Canadian local business like HOCKEY MAIDS. Your input will not only help HOCKEY MAIDS, but also help other customers as well. HOCKEY MAIDS truly appreciate your good and honest feedback and look forward to working with you again soon. Your review will assist us in our continuing quest to improve, and HOCKEY MAIDS thank you. Sincerely, Ted Querijero, Owner/Director

Private User
Private User
Private User reviews Calgary, AB
10/10

Hard work! Great Job!

I had Hockey Maids cleaning my house recently. Jehu and Rebecca are hard workers and did great job for us. I am very happy with their work and will recommend to friends for sure.

Was this review helpful?
Company Response

Hi Peter and Nancy, Reviews make a big difference for a local business like HOCKEY MAIDS. Your input will not only help HOCKEY MAIDS, but also help other customers as well. HOCKEY MAIDS truly appreciate your good and honest feedback and look forward to working with you again soon. Your review will assist us in our continuing quest to improve, and HOCKEY MAIDS thank you. Sincerely, Ted Querijero, Owner/Director

Laurie A from Calgary
Laurie A from Calgary
3 reviews Calgary, AB
9/10

Still my favorite

I still like this company best and have had them for five years. What I appreciate most is that they try to resolve any concerns quickly and effectively. And my house shines cleaner than I could ever make it!

Was this review helpful?
Company Response

Hi Laurie, Reviews make a big difference for a local business like HOCKEY MAIDS. Your input will not only help HOCKEY MAIDS, but also help other customers as well. HOCKEY MAIDS truly appreciate your good and honest feedback and look forward to working with you again soon. Your review will assist us in our continuing quest to improve, and HOCKEY MAIDS thank you. Sincerely, Ted Querijero, Owner/Director

Denise from Calgary
Denise from Calgary
5 reviews Calgary, AB
9/10

House Cleaning

This company employees have a Fabulous work ethic. Cleaning is thorough. They will do most things you ask to be cleaned... refrigerators, carpets, furniture etc.
I highly recommended them for small or big cleaning tasks

Was this review helpful?
Company Response

Hi Denise,
Reviews make a big difference for a local business like HOCKEY MAIDS. Your input will not only help HOCKEY MAIDS, but also help other customers as well. HOCKEY MAIDS truly appreciate your good and honest feedback and look forward to working with you again soon.
Your review will assist us in our continuing quest to improve, and HOCKEY MAIDS thank you.
Sincerely,
Ted Querijero, Owner/Director

Private User
Private User
Private User reviews Calgary, AB
10/10

Excellent house cleaning

Ted was very accommodating and booked me in even though I called at the last minute to have my cleaned before my housewarming party. Miles and Rickson are excellent - very friendly, do a great job and left my home looking spotless.

Was this review helpful?
Company Response

Hi Delaine,
Reviews make a big difference for a small business like HOCKEY MAIDS. Your positive input will not only help HOCKEY MAIDS, but also help other customers as well. HOCKEY MAIDS truly appreciate your good and honest feedback and look forward to working with you again soon.
Your review will assist us in our continuing quest to improve, and HOCKEY MAIDS thank you.
Sincerely,
Ted Querijero, Owner/Director

Zephr
Zephr
1 review Toronto, ON
0/10

A Poor Cleaning Experience

A very poor experience with Hockey Maids and I do not recommend:
1) Immediately asked for credit card information so they could "hold the booking for the cleaners". No sane company should request someone's credit card information to keep on file. I declined
2) Cleaners gave a 1pm start time, then the day before said they were coming at 9am
3) Cleaners arrived late, but departed at schedule time
4) They did not finish cleaning the house; Quote as for between 1500-2500 square feet, my house is 1900. They didn't clean a full floor of the house
5) After stating that they had to leave on time even though they came late, they stayed parked outside my house for 20 minutes

Was this review helpful?
Company Response

Hi Colin

I appreciate you taking time to share your experience. Hockey Maids considers these a help to improve the quality of our services. We'd like to address some of the items you brought up:
1. For one-time cleanings or move outs, Hockey Maids requests that clients provide credit card information to secure their booking. The credit card is then charged after the service is complete. The client also has the option to pay by other means after the cleaning, i.e. e-transfer, cash or cheque. In this case, the credit card is never charged and securely destroyed.
2. Regrettably, things come up and changes are needed, even last minute. We try to minimize these as much as possible and to give the client as much notice in advance as possible. Therefore we normally request a client's cell phone number in case of a short notice change, which was not provided. Hockey Maids usually informs its clients a day's notice if there's a change in booking. Additionally, an email reminder is sent to all clients stating that cleaners have a 1 hour travel time between clients, which may include lunch breaks or a previous client's request to extend the cleaning time. We try to keep these to a minimum too and we're sorry for the inconvenience.
3. The late arrival of 10 to 15 minutes is something that we are striving to eliminate and we apologize for that. The cleaners unfortunately had to depart at the scheduled end time due to their next appointment. I have spoken with them regarding this: tardiness is unacceptable and they should have notified you that the basement is not yet done and that it would require another hour to complete its cleaning. Protocol is then to call the next client's cellphone to alert them of the delay in their arrival.
4. We regret that we were not able to complete the cleaning of your home. The cleaning quote provided to you was based on the information we received from you at the Home Stars inquiry given the range in size from 1500 to 2500 sq. ft. A more specific size of 1900 sq. ft would have proved most helpful at the initial inquiry. Further, upon initial inspection, the cleaners reported a bigger job than anticipated: a 3 level house with 4 bdrms and 3.5 baths which is disproportionate to the quote of a 3.5 hour job. Finally, although that quote was at $280+GST($294) you were only billed $260, which seems fair.
5. It may seem unusual but we have our cleaners take some moments to reorganize, regroup, make notes of their recent cleaning assignment as well as contact the next client by phone to let the client know they are running late. And this may require them to take some time in their vehicle to do so, since safety and the law requires that they not be distracted while driving. It may take as much as 20 minutes or so before they finish these tasks as well as reach their next client.

I hope this clarifies things. Again, I wish to apologize for the inconvenience this has caused you. I take it that the quality of cleaning you received is good since it had not received any negative feedback.

Thank you for choosing Hockey Maids and we wish you a wonderful day!

Ted Querijero, Owner/Director
HOCKEY MAIDS

Private User
Private User
Private User reviews Calgary, AB
10/10

Nice

We called Hockey Maids to assist us cleaning up our Rental Property this month with the allotted time we requested. Really excellent work. Ted is a very honest businessman and operator. HM always tries to be accommodating to fit our schedule.

Was this review helpful?
Company Response

Hi Lennard,
Good reviews make a big difference for a small business like HOCKEY MAIDS. Your positive input will not only help HOCKEY MAIDS, but also help other customers as well. HOCKEY MAIDS truly appreciate your honest feedback and look forward to working with you again soon.
Your review will assist us in our continuing quest to improve, and HOCKEY MAIDS thank you.
Sincerely,
Ted Querijero, Owner/Director

breannascups in Calgary
breannascups in Calgary
1 review Calgary, AB
10/10

Resource Centre Clean

They did a great clean! The windows were sparkling and they were all very nice as well. Would recommend! They made sure I was satisfied with the clean before they left as well.

Was this review helpful?
Company Response

Hi Breanna,
Good reviews make a big difference for a small business like HOCKEY MAIDS. Your positive input will not only help HOCKEY MAIDS, but also help other customers as well. I truly appreciate your honest feedback and look forward to working with you again soon.
Thnx.
Ted Querijero,
Owner/Director

KristinL in Calgary
KristinL in Calgary
1 review Calgary, AB
10/10

Hockeymaids Review

Hockeymaids came to do a deep clean of our Resource Room, a common area in the apartment building that all the tenants use.
When I came back the next day it was incredibly bright and clean (even with the blinds being closed!).
I was very impressed with how well they cleaned this very used space!

Was this review helpful?
Company Response

Hi Kristin.
Positive reviews make a big difference for a small business like HOCKEY MAIDS. Your honest input will not only help HOCKEY MAIDS, but also help other customers as well. I truly appreciate your good feedback and look forward to working with you again soon.
Thnx.
Ted Querijero, Owner/Director

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hockey Maids

Hockey Maids is the 2013, 2014, 2016 and 2018 NUMBER ONE CLEANING COMPANY in CALGARY in the category of House and Apartment Cleaning. Hockey Maids is an online commercial and residential cleaning service based in Calgary, Alberta, Canada. Hockey Maids Reviews of 5 Star from more than 25 Reviews on ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Window & Gutter Cleaning pros in Calgary?