I recently had DrainScope come and do a trenchless installation of a new sewer pipe. I can’t say enough about how impressed I was with this company right from the start.
My sewer had backed up and I was told by another company that had come to clear the blockage that I needed a new sewer pipe. They said the job was too big for them. I called several companies and got some estimates. I called DrainScope for an estimate and spoke with Derek Rathwell. He took the time to answer all my questions and made sure that I understood exactly what needed to be done. I had concerns about the exposed aggregate sidewalk and the repairs that would be needed when the sidewalk was cut. Derek explained how it would be repaired. He had one of his staff come and scope the drain and then he provided me with a detailed estimate in a very timely manner. At the time they were extremely busy as there had been a lot of rain, but he made sure that mine was done as soon as possible in order to avoid any further problems. They came when they said they would. Colin, Brett, Don and Jonathan came as they were using a new machine with a smaller footprint and Derek wanted them all to see how it worked. Derek stopped by the job 3 times during the day to make sure everything was going as planned.
All of the employees were excellent. If I had questions they answered them. I was also impressed that Derek stopped by at the end of the day. He helped the guys take the equipment away and made sure that I was happy with the work. Everything was tidy when they left. They used protective mats so there wasn’t any damage to my lawn. I was extremely pleased with the cement work that was done by Allen Mobey that Drain Scope hired for the repairs. I also asked them to check my perimeter drains. Johnathan came by a few days later. He had a difficult job with them as they hadn’t been checked in over 25 years. There were lots of roots and it was a difficult job to get them all out. He called me when the job was completed and gave me a verbal report of what he had done. He sent me a detailed report with drawings of where the drains were and some pictures of the drains.
Drain Scope charged me a reasonable price, came when they said they would, did what was expected and left everything tidy when they left. I can’t say enough about how impressed I was with the service they provided! I’ve recommended them to several friends.