Coast Appliance

Appliance Retailers
Calgary AB T2J 4P7
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HomeStars  >  Appliance Retailers in Calgary  >  Coast Appliance
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53%

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Reviews for Coast Appliance

Average customer rating:
5.9 10 (16 reviews)

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Dont go to Coast in Calgary
Dont go to Coast in Calgary
1 review Calgary, AB
0/10

No customer service

Went ti buy a new stove.
Waited 20 mins no one to help.
Went to front desk and person called for sales reps.
2 came. One went to a couple that had just come in. Second person walked right by us and went to people further on. Went to leave another sales person came up and asked if she could help said yes. She looked to see if our stove was in stock. No but one in warehouse if other store didnt want could be ours. Said she would call in an hour and let us know. After an hour called and left message. Never heard from her again. This was at the center st coast in Calgary.
Will never go there again. Will never recommend this place. If you are treated this way before you buy can you imagine the treatment if you had a problem.
Terrible service

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Perry in Mississauga
Perry in Mississauga
3 reviews Mississauga, ON
0/10

NIGHTMARE

This company is the worst most immoral, complacient and unprofessional company I have ever dealt with in my life. They are also fraudulent and owe me $4300. As a business owner myslef i was completely disgusted by the way they treat thier customers, thier lack of compotence and thier complete disregard of customer service.

Here is a summary of my expreience

- Incorrect Specs were given by Coast to the builder for countertop cut out.
- Cooktop could not be installed because entire kitcen built around incorrect applicance specs that Coast provided.
- Appliances left sitting on my kitchen floor for a month and a half
- The company never gets back to its customers
- When they do they give you a run around
-Had to return old oven for smaller cheaper unit to avoid tearing apart kitchen
- Left without ability to cook for over a month and a half with young daugther that could not be fed and had to live somewhere else.
- Never told that installation was not included (had to find seperate installer)
-$3,000 error made on invoice that I had to catch myself.
-Company tried to bill me for two dishwashers.
-Oven broke in 10 days of use and was not repaired for 2 weeks
-3 visits required to repair oven
-Tech damaged oven trying to repair it
-Tech broke entire cabinet and snapped the wood support trying to reinstall built-in oven.
-Tech left huge gashes in hardwood floor reinstalling oven
-Tech scraped up cabinetry trying to install oven
- Wrong size hoodfan given, hoodfan not installed for 2 months due to negligence
-For all of the above 15 days had to be taken off work to accomodate contractors that came by for no purpose and fixed nothing
-No resoloution provided

To top everything off they came to get the hoodfan and cooktop from me and replace it with a lower grade model that would fit due to the mistake they made... after 20 phone calls and 10 emails they have still not refunded the difference in cost between the original products and new products which is $4300 (FOUR THOUSAND THREE HUNDRED DOLLARS). They are now dodging emails, it seems like this company may be on the brink of bankrupcy and cant complete the refund. Please any potential customers of this company, if you value your home, your time and your money... choose another vendor.

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Private User
Private User
Private User reviews Calgary, AB
10/10

Thank you for the great service Norman

After a rather disappointing customer experience with Trail. I thought I would try Coast.

I knew what I wanted. Norman gave me an excellent price on a floor model and I didn't feel ripped off with the "extras". And also felt comfortable with the warrantee.

To top it off it was delivered the next day. But what I really liked. Was the delivery guys forgot the pot set that I ordered so Norman the sales guy offered to go pick it up and drop it off at my house.

I have never written a review before. But he deserves a thank you.

Thank you for going above and beyond.

Sincerely
Kathryn.

0 of 1 people found this review helpful.
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Kalen in Calgary
Kalen in Calgary
1 review Calgary, AB
1/10

New home appliances not delivered/not working

We selected appliances over a year ago from Coast (our builder's supplier) for our new home. The day before we move-in in mid-December we were called by our Coast salesperson and advised:

1) our fridge was badly damaged in the warehouse and we will require an apartment sized loaner fridge until our fridge could be replaced in two weeks

2) Our dishwasher was unavailable and they had "upgraded" us (to a slightly cheaper model - no refund) - we later found out that they 'accidentally gave away' our special order dishwasher to someone else and we were required to replace the 'upgrade' machine at our own additional cost

3) washer and dryer pedestal bases did not arrive because they were accidentally not ordered and would be delivered in 2 weeks with the fridge

We have since been told that we can expect it to take 4-6 weeks for our new fridge and washer pedestals to arrive - according to our sales person "we initially tell people 2 weeks so they don't get upset"...

Coast has done nothing to make this right over the past three weeks other than charge us an additional cost to replace that 'upgraded' dishwasher. We have no idea when our paid-for appliances will actually be arriving. Our sales person's supervisor was supposed to call us before the end of December to make this right and we still have not heard back from either the sales person nor supervisor (it is now January 6).

We also discovered our stove was installed with a faulty electrical component so we have also been dealing with the Coast appliance repair team ever since we moved in (the repair team is much more responsive).

The only appliance that is working as expected is the microwave...

I would not recommend Coast for appliance purchase or install (our washer was not fully-hooked up when we moved in (we fixed this ourselves, but we shouldn't have needed to)). Their customer service is terrible, and they seem to have real difficulty delivering the products you have purchased. We have also found them to be not particularly truthful in their communications with their customers.

1 of 1 people found this review helpful.
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Robert Bowles from Calgary
Robert Bowles from Calgary
3 reviews Calgary, AB
1/10

All 6 appliances

Our builder supplied us with 6 upgraded electrolux appliances from Coast. The Washer was not installed properly. The dryer needed two service calls. The micro wave required two service calls. The gas cook top range needed 3 service calls and still does not work right. The fridge did not provide chilled water, after two service calls we were told Electrolux does not chill water anymore. After the warranty expired, the dishwasher started to leak and took two service calls to fix, and then the unit was not put back properly. The convection wall oven fan stopped working, it was fixed in one visit, but not without a cost for labour and a huge chip out of hour hardwood floor.

My concern is that we have been supplied with 6 out of 6 upgraded Electrolux appliances that have all had problems. What are the odds of that?

No to be fair, so far, we have paid the labour and service calls for the out of warranty items, and Electrolux has paid for a seal for the dishwasher that sells for $75.

1 of 1 people found this review helpful.
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Bob E from Calgary
Bob E from Calgary
13 reviews Calgary, AB
10/10

Kitchen Appliance

I have used them for several purchases last time we built a new house we picked out our appliances and in the time before the build prices dropped almost 2000 and they reduced the price no questions asked. Their installers were amazing it took them several hours to remove all the plastic tape and packing stuff everything was perfect when they left.

0 of 1 people found this review helpful.
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Naomi in Okotoks
Naomi in Okotoks
6 reviews Okotoks, AB
4/10

appliances

We got our new appliances from coast. We went in and picked them out. Upon delivery, we noticed that the fridge was severely scratched. It had fine scratches all over it as if someone had gone over it with sand paper. The stove also had a panel that was faded. The company would not back the product and we were stuck with it.

1 of 1 people found this review helpful.
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David Huynh from Calgary
David Huynh from Calgary
2 reviews Calgary, AB
10/10

Appliances

We have recently bought a new house and Coast Appliances is dealing with our Home builder. Coast is great, they have lots of choices and they were patient with us while we are selecting what we want. They have some beautiful Kitchen Aid selections there!

0 of 1 people found this review helpful.
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Heather from Airdrie
Heather from Airdrie
6 reviews Airdrie, AB
10/10

Appliances

We went to coast to buy our dishwasher, oven, microwave, and fridge. We were very happy with the service we received. We were able to book an appointment and have someone work with us one-on-one. The gentleman that was helping us was very knowledgeable and helped us to choose appliances that were within our budget and of great value!

0 of 1 people found this review helpful.
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carol orr in Airdrie
carol orr in Airdrie
8 reviews AIRDRIE, AB
8/10

upright deep freeze

we were looking for a upright deep freeze, but was not sure what size and make. the sales person showed us several brands that he had. told us about engery saving, also self defrost and one we would have defrost ourselves. when we decided on the one we wanted, we asked about deliverey charges and when it could be delivered. we decided on taking it home ourselves and the sales person was very helpfull.

0 of 1 people found this review helpful.
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