This company is the worst most immoral, complacient and unprofessional company I have ever dealt with in my life. They are also fraudulent and owe me $4300. As a business owner myslef i was completely disgusted by the way they treat thier customers, thier lack of compotence and thier complete disregard of customer service.
Here is a summary of my expreience
- Incorrect Specs were given by Coast to the builder for countertop cut out.
- Cooktop could not be installed because entire kitcen built around incorrect applicance specs that Coast provided.
- Appliances left sitting on my kitchen floor for a month and a half
- The company never gets back to its customers
- When they do they give you a run around
-Had to return old oven for smaller cheaper unit to avoid tearing apart kitchen
- Left without ability to cook for over a month and a half with young daugther that could not be fed and had to live somewhere else.
- Never told that installation was not included (had to find seperate installer)
-$3,000 error made on invoice that I had to catch myself.
-Company tried to bill me for two dishwashers.
-Oven broke in 10 days of use and was not repaired for 2 weeks
-3 visits required to repair oven
-Tech damaged oven trying to repair it
-Tech broke entire cabinet and snapped the wood support trying to reinstall built-in oven.
-Tech left huge gashes in hardwood floor reinstalling oven
-Tech scraped up cabinetry trying to install oven
- Wrong size hoodfan given, hoodfan not installed for 2 months due to negligence
-For all of the above 15 days had to be taken off work to accomodate contractors that came by for no purpose and fixed nothing
-No resoloution provided
To top everything off they came to get the hoodfan and cooktop from me and replace it with a lower grade model that would fit due to the mistake they made... after 20 phone calls and 10 emails they have still not refunded the difference in cost between the original products and new products which is $4300 (FOUR THOUSAND THREE HUNDRED DOLLARS). They are now dodging emails, it seems like this company may be on the brink of bankrupcy and cant complete the refund. Please any potential customers of this company, if you value your home, your time and your money... choose another vendor.