Mersey Heating And Air Conditioning

Formerly Mersey Service Experts
Heating & Air Conditioning
ON M1E 3W1
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Heating & Air Conditioning
Mersey Heating And Air Conditioning
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91%

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Reviews by rating (past 12 months)

Reviews for Mersey Heating And Air Conditioning

Average customer rating:
9.3 10 (823 reviews)

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Rob
Rob
1 review Toronto, ON
10/10

Summer A/C inspection

John performed our annual A/C service with report yesterday. An issue was found with a high, supply air temperature. The high reading was corrected by sensing at a different location in the duct work. All is well. John did a great job, we will have him back next year.

Approximate cost of services:
$300.00
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Company Response

Your kind words are truly uplifting. It's heartwarming to hear that you've been with us for many years, and we are pleased that our team was able to come through when your AC unit needed replacement. We take pride in our professional and knowledgeable technicians like Chris, Adam, and Alex, who indeed are an 'A' Team.

We believe in providing top-notch service, and your satisfaction is our reward. Your loyalty and trust in us underscore the essence of our work. Once again, thank you for being a valued Mersey client. We look forward to serving your HVAC needs for many more years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

New Air Conditioner installed

We have been a Mersey client for many years for both furnace and AC. Our 23 year old Lennox AC unit finally gave up two days ago and within 24 hours we had a new Lennox 3.5 ton, purchased from and installed by Mersey Technicians. We followed the advice of their Home Comfort Advisor Chris and the following day, Adam and Alex ( The "A" Team in our minds) were on site for 41/2 hours completing a fantastic job and giving us a cool house again. This company and their associates are courteous, knowledgeable and highly professional and fully understand service, customer loyalty and the importance of repeat business.
Mersey "fan"

Approximate cost of services:
$11,000.00
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Company Response

Thank you so much for your kind words and for being a loyal Mersey client for many years! We are thrilled to hear that our team was able to quickly replace your old AC unit and provide you with a cool house again. Chris, Adam, and Alex are truly the "A" Team and we are proud to have them as part of our team. We strive to provide excellent service and customer satisfaction, so it's great to know that we met your expectations. We appreciate your continued support and look forward to serving you for many more years to come. Thank you for being a Mersey "fan"!

Private User
Private User
Private User reviews Toronto, ON
0/10

Ductless issue met with useless visit

So I put in a request via HomeStars for service for my ductless AC. Which has not been working properly. They were quick at picking up the job and offer a rapid appointment. Two guys showed up on time and were nice. But this is where the positive vibes stop.
I had told them the unit was not cooling as it used to and that it would need coolant. The guys that showed up and charged 170$ told me what I knew that a leak search was needed and cooling charge was needed. And then we cant do that today, you need to book another appointment and charge another 500 to check for leaks This was the reason I hired the company! So I wasted a day, 170$ and they fixed nothing. Completely useless. I would not recommend this company.
No photos to add since they did nothing.

Approximate cost of services:
$170.00
2 of 2 people found this review helpful.
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Company Response

Your feedback is deeply appreciated. We regret to hear that your experience with us did not live up to your expectations. Ensuring customer satisfaction is our top priority and it is unfortunate that we were not able to meet this during your recent service call.

We understand your frustration regarding the issue with your ductless AC and the inconvenience caused by the need for multiple appointments. This certainly isn’t the level of service we aspire to provide. It is our constant endeavour to offer a seamless service to our clients.

We value your opinion and will use your feedback to reassess how we can better serve our customers in the future. We hope we get another chance to impress you with our services.

Roman V.
Roman V.
4 reviews Toronto, ON
10/10

Furnace/AC annual maintenance

The technician was very courteous and efficient. He was also very punctual as he arrived as per schedule and seemed trustworthy. I have been very satisfied with Mersey.

Approximate cost of services:
$335.00
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Company Response

Your words of appreciation are a great reward for us. We're thrilled to learn that the promptness, efficiency, and courtesy of our technician met your expectations. At Mersey, we believe in the importance of punctuality and trustworthiness. It's heartening to see that this was reflected in your experience.

We look forward to continuing to serve your HVAC needs with the same dedication and professionalism.

Don in Cambridge
Don in Cambridge
1 review Toronto, ON
10/10

Annual furnace and AC checkup

I have used Mersey for many years and find their technicians very thorough and take the time to explain their results. This year, the service technician carried out the maintenance and I was very happy with the results.

Approximate cost of services:
$270.00
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Vachan in Toronto
Vachan in Toronto
1 review Toronto, ON
10/10

Nest Thermostat Issues

Sam dealt with an issue with my nest thermostat not starting the blower motor. He was able to fix the issue and suggest possible solutions to look into for the future. Best service and always reliable.

Approximate cost of services:
$80.00
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Jonathan in Toronto
Jonathan in Toronto
2 reviews Vaughan, ON
10/10

Home Duct Cleaning

Both Erik and Chris performed duct cleaning in our home. They were on time, and very professional and courteous. They were careful with the equipment and completedi the job with little mess.

Mersey heating is great for all your heating and air conditioning needs

Approximate cost of services:
$740.00
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Private User
Private User
Private User reviews Cambridge, ON
10/10

Furnace repair

Excellent service. The gentleman serviced my blower motor for the furnace that was loud and dusty.

Approximate cost of services:
$300.00
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EmilM in North york
EmilM in North york
19 reviews Toronto, ON
2/10

Promises, promises but nothing done

Asked for a quote for a new tankless water heater. So they call me an book an appointment for 4PM today on a Saturday. So I waited from 3:45 in case they come earlier... but no... at 5:10 I called them and after 10 minutes waiting on the line I am told that no-one will come and most likely they will call me... guess what... it is 6:40 right now and no-one called...

I would give them 0 points if I could... this is not how business is done in Canada in 2023!

UPDATE: I was called around 8 PM by one of the company employees and discussed what happened. I will increase as promised to him my review with 1 star as I do know how valuable are these reviews but my time is valuable too especially on a Sat during the long weekend. I will not remove the review as this is the first experience with them and I cannot hide that.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mersey Heating And Air Conditioning

It’s the Right Time to call Mersey Heating & Air Conditioning!

We've changed our look, but not our commitment to you. Mersey Heating & Air Conditioning Heating and Air Conditioning is now part of the Right Time Group of Companies and will continue to serve you as we have for years. Rest assured, we will continue our personalized customer service and honour all of our service plans, guarantees and warranties. We look forward to serving you and your home comfort systems.

CATEGORIES
Heating & Air Conditioning
SERVICES
Fix all makes and models of residential furnaces and air conditioners. Installation of furnaces and air conditioners Installation of indoor air quality products including HRV, humidifier, HEPA filters, UV light, Provide free in home assessment
BRANDS
Premium LENNOX DEALER
WEBSITE
https://www.merseyheating.ca
YEAR ESTABLISHED
1971
NUMBER OF EMPLOYEES
30
RETURN POLICY
100% customer satisfaction guarantee
PAYMENT METHOD
check,cash,visa,MasterCard,amex,discovery
LICENSES
Gas license, Refrigeration license
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.