Mersey Heating And Air Conditioning

I was not going to be the one who leaves a bad review for Mersey Hearing and Air conditioning especially when a good relationship was made between us. I had bought my furnace, water heater tank, and air conditioning from them within a couple of years.

On August 9th, 2023 I discovered that the display on my digital thermometer meter was not working (had blank screen). It was a warm day and the day was heating up very quickly so the need of air conditioner was essential! I called Mersey to find out what I can do to fix it. This was especially concerning as the unit was new 2 years old but was out of warranty (still very new!) still having a blank display was unexpected. The consultant did NOT try to trouble shoot at all and said they need to send some one out to do a diagnostics for the cost of $160 +HST ($190.97 after tax). I had no choice but to accept it as I leave with a senior mother. The guy came in time as expected and right as he got in the door he said did you check to see if the furnace switch was accidentally shut off? This was exactly the case as I am in the process of renting my basement out and so a lot of agents come and go and must have turned it off mistaking the switch for the light in the furnace room. I never thought of checking for this as the thought of the switch fixing the thermostat never crossed my mind! I quickly went downstairs and turned the switch on along with the repair man watching. At no time did the repair man do anything just told me to check which this was in fact what causes the thermostat not to work. After turning on the switch the system was back up and running. Right away I asked the repair man to cut me a break and only charge for the gas and small amount of time that he had to take to come by. He said its not up to him and that he had to charge the full amount as this amount is the cost for his visit. I was very disappointed especially when I had spend around
$20000 already with all the products from this organization. I called their main customer service expressing my concerns to please lessen the charge to maybe half price as I dont think this is fair for the guy to just show up not lay a hand to do anything and guided me on turning on the furnace main switch to get FULL amount of the visit. When I called them they said they will send this case to a manager and someone will reach out which of course they never did! I am just disappointed as this could have been an ongoing relationship with this organization which had ended and dont think I will ever call them again for anything. Its one business they will no longer have going forward!

If the company would reconsider the charge or at least REDUCE the cost as good business practice I would reconsider maintaining this relationship.

I would not recommend this company to anyone as they are hungry for cash even when nothing is done. The turning on of the main furnace switch SHOULD HAVE BEEN suggested up on first consultation by phone and not to waste my time and money for an unnecessary visit only to collect $190. Anyways just wanted to share my feedback here so you are aware that Mersey Heating is no different than the average heating company who is only after your hard earned money. A company without a soul is not the one I want to do business with going forward. No thanks!!!!!

Reference: Job#283590, Auth #: 05226E, U#8180. August 9, 2023.

John performed our annual A/C service with report yesterday. An issue was found with a high, supply air temperature. The high reading was corrected by sensing at a different location in the duct work. All is well. John did a great job, we will have him back next year.

We have been a Mersey client for many years for both furnace and AC. Our 23 year old Lennox AC unit finally gave up two days ago and within 24 hours we had a new Lennox 3.5 ton, purchased from and installed by Mersey Technicians. We followed the advice of their Home Comfort Advisor Chris and the following day, Adam and Alex ( The "A" Team in our minds) were on site for 41/2 hours completing a fantastic job and giving us a cool house again. This company and their associates are courteous, knowledgeable and highly professional and fully understand service, customer loyalty and the importance of repeat business.
Mersey "fan"

So I put in a request via HomeStars for service for my ductless AC. Which has not been working properly. They were quick at picking up the job and offer a rapid appointment. Two guys showed up on time and were nice. But this is where the positive vibes stop.
I had told them the unit was not cooling as it used to and that it would need coolant. The guys that showed up and charged 170$ told me what I knew that a leak search was needed and cooling charge was needed. And then we cant do that today, you need to book another appointment and charge another 500 to check for leaks This was the reason I hired the company! So I wasted a day, 170$ and they fixed nothing. Completely useless. I would not recommend this company.
No photos to add since they did nothing.

The technician was very courteous and efficient. He was also very punctual as he arrived as per schedule and seemed trustworthy. I have been very satisfied with Mersey.

I have used Mersey for many years and find their technicians very thorough and take the time to explain their results. This year, the service technician carried out the maintenance and I was very happy with the results.

Sam dealt with an issue with my nest thermostat not starting the blower motor. He was able to fix the issue and suggest possible solutions to look into for the future. Best service and always reliable.

Both Erik and Chris performed duct cleaning in our home. They were on time, and very professional and courteous. They were careful with the equipment and completedi the job with little mess.

Mersey heating is great for all your heating and air conditioning needs

Excellent service. The gentleman serviced my blower motor for the furnace that was loud and dusty.

Thanks to rheina such a professional and a respectful staff .your an asset to Mersey . Thanks to all...