Mersey Heating And Air Conditioning

Mersey technician diagnosed that my water heater "need 2 dip tubes" replaced for $99 + HST. Also, Mersey offered a quote of $500 + HST to replace the 2 dip tubes. However, all residential water heaters have only 1 dip tube. I asked why 2 dip tubes need to be replaced when my water heater has only 1 dip tube. I was told someone would call me back but noone called me back or left any messages. So I had to contact another company to fix my water heater and there was nothing wrong with the dip tube. Mersey denied refunding was I paid for the bad diagnosis. Mersey is no longer a Service Experts company and it looks like the 100% satisfaction guarantee does not apply any more.

I am in the process of filing a consumer complaint with the ministry for Mersey recommending unnecessary repairs and repairs that are impossible to deliver. (Impossible to replace 2 dip tubes when only 1 exists.)