Vail Renovations And Handyman Services

Handyman Services
Ottawa ON K1V 1H4
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Vail Renovations And Handyman Services
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Reviews for Vail Renovations And Handyman Services

Average customer rating:
9.3 10 (101 reviews)

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M.P. in Orleans
M.P. in Orleans
1 review Ottawa, ON
7/10

Mixed perceptions

Had bathroom and some work done in kitchen and found him to misrepresent himself. For example, we had purchased stone counters from a large company and he said he could get the same thing at a much better price "20% less:-so as we were not yet bound by contract, we went with him. In the end, the price we got from him was the SAME as the company. When I mentioned that to him, he replied that he was "surprised that his supplier did not offer a discount. In speaking to his supplier ( they only deal with contractors) I was told that contractors do get a percentage of sales for bringing in business in ( which I knew having worked in that business in the past) and as they only deal with contractors, no discounts are offered to individual clients.
Another issue was the membranes that needed to be installed before

putting any type of flooring. He charged an extra $500.00 which he had not account for (which is fair) for an area of 32 feet (size of bathroom minus the tub). As we were considering him to install another vanity (7 feet) which required the same membrane underneath, his price again was $500.00. When I asked how he came to that conclusion since the area was 13 feet, he replied he was tired when he did the estimate-yet the next day, he sent it again, unchanged. Least but not last, we needed wallpaper removal in a 10X10 bathroom (2.5 walls as others did not have any) and paint thereafter. His estimate for this came at $1,500.00 for this part of the job. We looked elsewhere and received an estimate for $800.00 from a recommended company, so we went with them .
Interestingly enough, it took one girl and 5 hours to remove the wall
paper, fix what needed to be fixed on walls and apply a coat of paint (including ceiling). She will be coming back to finish the rest when the
rest of the bathroom are ready. Lastly, he failed to mention that he had scratched (2 small scratches on one of the drawers that could not be
repaired with just paint)-did he not think I would notice this?
I was able to get another drawer front to replace the damaged one.
All in all, I did not find him to be meticulous for the work he does and have since hired someone to finish an area of back splash that was missing a tile and another larger area that was missing edging in the
kitchen . I also found that he was not transparent with pricing and even
deceitful (he really wanted that commission for the counters and he was going to say whatever he needed to get it, & at over $6000 for counters, not a bad commission!) and felt he was price gouging (which he can do
-his prerogative and my right to refuse) . All in all, if you hire him, ensure you have a very detailed estimate which covers all costs, who will be doing the work ( He knew the condominium corporation required a plumber as he had to submit information about the plumbing company doing this work and of course charged us for it which is normal-however, one morning he said he would be installing the toilet but when he opened the box and it had additional parts not usually found with regular toilets, he had to call the plumber after all). Also beware that he can get you better prices-20% NOT.

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Company Response

Very disappointed in this review the original quote and job was to remove an existing bathroom on the 17th floor and assemble new. The additional cost was 500.00 in materials not including labor to install a sound proofing membrane as required by the condo corporation which was not know at the time of the site visit
This issue was conveyed to the client and the extra funds were paid right away
The plans for this bathroom changed by the day quite literally and when the promise of more work was given much more work was turned away
With the large amount of indecisiveness in the bathroom more charges for almost 3 weeks of sporadic down time could have been charged and wasn't
In order to stay on whatever timeline was left and not have to wait for the plumber to arrive in a couple days and relieve the stress of the whole renovation process on her elderly father I suggested taking a look at the toilet and if simple enough I would install it myself saving both time and money for her elderly father already stressed and once the box was opened it was discovered not to be a conventional toilet and it was decided to rely on the plumber after all

As for the kitchen the countertops were chosen at Lowe's and when they mentioned the almost 2 month delay with Lowe's I offered my granite connections to help speed up the timeline and gave them the contact info along with a price upfront which matched Lowe's but could get it installed in approximately 10 working days
This price was given by the granite company to the client and the client payed the granite company directly with no money changing hands through Vail renovations. Another delay was a discrepancy in price because when the final measurements were taken the edging was changed adding 2000.00 to the price and then changed back We do not accept commission or kick backs of any kind whatsoever and never have. All our costs are charged 100% to the client with no markup and even mentioning or accusing us of that is unfair

Every job they wanted done was quoted and then changed multiple multiple times and when asked to quote was made to feel like a crook each time Lowe's or someone else came in to give a quote even though we were onsite

The 500.00 for the second bathroom was to (supply and install) sound proofing and new tile in the vanity location so once again when that work was complete and they actually decided to move forward with the balance of the floor it would tie in properly and be at the proper height as there was only concrete slab under the existing and to add soundproofing and tile after the fact to the balance of the room changes the vanity elevation to a non-ergonomic height

The two small scratches to the drawer were mentioned and a new drawer Face was ordered and we were to be called upon its arrival by the client to change it and that never happened

Vail renovations works on pride of workmanship and 100% transparency and always when given discounts those discounts get applied to the clients final cost and not pocketed
At the end of the day this client is very fortunate that we were so understanding and patient with the large scale indecisiveness and constant battle between family members changing plans hourly quite literally causing huge amounts of unrecoverable down time that wasn't charged back and maybe should have been
as for the one girl removing wall paper patching and painting we did give a price and if a client can find cheaper than great and good for them but there's a difference between a fully insured company and a 20.00 an hour girl and also no timeframe was given for the work just a price which originally they requested we add another layer of drywall over the existing wallpaper and start from scratch and it was US who convinced the client that that was unnecessary and it could be simply removed. Which for all intensive purposes price comparisons on work that was never done shouldn't be included in this review and any defects weren't even brought to our attention and given the opportunity to address or fix
The work was complete and paid in full with no mention of any defects or issues making this review extremely unfair and is more about work we didn't do than the work performed

Lori in Orleans
Lori in Orleans
2 reviews Ottawa, ON
10/10

New door and installation

I have used Vail Renovations twice now after seeing the work done for our son. Bill, the owner, is great to deal with and takes pride in doing a good job. I have a couple more things I want to have done, nothing major, and I plan to use Vail again. A lot of contractors aren't interested in taking the smaller jobs, but Bill always manages to fit those in to his schedule.

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Company Response

Tha k you Lori for your input and great review. Please let me know when and if you. We'd help in the future

TBlaedow in Gloucester
TBlaedow in Gloucester
1 review Ottawa, ON
9/10

Tape, Mud, Paint Basement

Bill was very punctual.
Never missed any scheduled days or times.
His quality of work surpasses the workmanship from the original home builder. My basement is now far better quality then the rest of my house :)
Bill aimed to please, if we had any issue with anything he never hesitated and fixed it.
Cleaned up as if he was never there.

We are getting Vail Renovations to perform more work. It was a pleasure Bill. Thank You.

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Company Response

Thank you very much sir for the kind words. Glad it all came together. Same view at the end of the day. If you need help in the future don't hesitate to contact me.
Vail Renovations and Handyman Services

Sherry in Toronto
Sherry in Toronto
1 review Toronto, ON
10/10

Basement Renovation

Vail renovations is an excellent company. They are prompt, consistent, and do a great job. We've used him in the past and will use him again in the future. Thanks for a job well done.

1 of 1 people found this review helpful.
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Company Response

Tha is for the great review and kind words. Let me know when you need help again. Enjoy the basement.
Vail Renovations and Handyman Services

sandy in Orleans
sandy in Orleans
6 reviews Ottawa, ON
10/10

Tiling in entryway and refinish hardwood floors

We hired Bill Vail to replace the flooring in our entryway and are completely satisfied with the results. Bill finished the work on time, stayed on budget and was a real sweetheart to deal with. He kept us in the loop throughout the job about the scheduling, made sure problems were swiftly dealt with and showed great attention to detail as he was completing the work. We would not hesitate to recommend this company to a friend, family member or anyone we know.

1 of 1 people found this review helpful.
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Company Response

Thanks Sandra. Glad I could help. The hardwood turned out excellent as well. Love the look of the new tiles. If I can help in the future please let me know
Vail Renovations and Handyman Services

Rick in Toronto
Rick in Toronto
1 review Ottawa, ON
10/10

Drywall in Basement

The job involved installing drywall (the old drywall had already been removed) in the front and back basement walls of a townhouse and filling some large holes. Bill's price was excellent and he was able to start right away.

Bill arrived the same time every day, worked steadily and quietly all day long. He was accommodating of extra steps (added strapping & framing where needed) and after taping he primed his work so it was all ready for painting.

In short - a great job at a great price & Bill is a great guy to work with!

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Company Response

Thanks Rick. Glad to help out. Thank you for the feedback. If I can help again let me know.
Take care
Vail Renovations and Handyman Services

Louisa Giampaolo in Gatineau
Louisa Giampaolo in Gatineau
1 review Ottawa, ON
10/10

Handyman Services

Our office in the Trainyards in closing at the end of the month and we needed some help taking down projectors and signs etc. My inquiry was kind of last minute so I was both surprised and pleased that Bill was able to fit us in. His pricing was very reasonable considering what we were quoted for rush service from other companies. He was very professional and nice, just a nice person.. He did a few extra small things for me that was not in the quote.. nothing huge but the fact that it was not a problem and it was not questioned was enough for me. When he came into the office to give me an estimate, he actually started some of the work prior to receiving the signed estimate back. In my books, very trustworthy company and I will most definitely be using Vail Renovations and Handyman Services again!

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Company Response

Thanks for the kind words Louisa.
If I can help again let me know. Enjoy working from home.
Vail Renovations and Handyman Services

Eric
Eric
4 reviews Ottawa, ON
10/10

Water infiltration investigation

We hired Mr. Vail to close up a hole in an exterior wall that was opened to investigate a leak. To our dismay, we discovered that the water leak problem hadn't gone away. Even though this was more than he bargained for, Mr. Vail agreed to return to investigate the leak further. Thanks his doggedness, Mr. Vail was able to trace the leak to the exact spot on the roof while patiently answering the multitude of questions we had. Although it was not the result we were looking for, we are very grateful to Mr. Vail to have finally uncovered the problem. We previously had thrown a lot of good money to get to the root of this problem but now, thanks to Mr. Vail's undeterred efforts, we feel confident that we can fix it for good.

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Company Response

Glad I could help Eric. Let me know if I can help in the future. Water infiltration can be a very tricky game to figure out but I'm confident we found the issue.
Vail Renovations and Handyman Services

richmondgal in Gloucester
richmondgal in Gloucester
1 review Ottawa, ON
9/10

Bathroom Renovation

Vail Renovation came on time, gave an accurate quote and was more than a pleasure to work with. Having never done any home renovations before, Bill was knowledgeable and walked me through the whole process beginning to end. We couldn’t be happier with the new shower and are pleased to recommend Bill Vail for your home renovation needs!

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Company Response

Glad I could help. Let me know if I can help in the future.
Take care
Vail Renovations and Handyman Services

Rob Purcell in Gloucester
Rob Purcell in Gloucester
1 review Ottawa, ON
9/10

On call handyman/repair

Vail Renovations is the preferred handyman used to touch-up and repair property damages done during the course of business.
We strive to not have damages but its great to know a capable and competent handyman is only a phone call away.
Thanks for all the hard work Bill.

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Company Response

Thanks for the feed back Rob. Glad to know I can help. Pleasure doing business with you and your corporation
Looking forward to the future
Vail Renovations and Handyman Services

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vail Renovations And Handyman Services

Vail Renovations and Handyman Services was created in 2008. Servicing home owners and businesses in Ottawa and surrounding area. With 20 years in the industry it has come to our attention that there is a need for dependable handyman services throughout Ottawa and we would be glad to offer our services to you and your clients. Vail Renovations and handyman Services is capable of servicing all of your needs from inside renovations such as painting, framing, drywall, fixtures, plumbing (subcontracted to licensed
trades-persons when required) and repairs to outside landscaping, general clean up, fencing and property maintenance. As well as having many years in the moving industry we are able to offer moving consultations as well.

As you know, many people do not have the time for the smaller jobs that are needed when buying or selling a home and this is where Vail Renovations and Handyman Services can help you.

For more information on what Vail Renovations and Handyman Services can do for you please feel free to contact us and feel free to browse our website for a complete portfolio and testimonials

Vail Renovations and Handyman Services now serves such companies as The Brick, Groupe CDP, Atlas Van lines, AMJ Campbell Van lines, Fred Guy Van lines, Best Buy and Future Shop, Black Lab Inn, Capital Home Staging and Design, Various realtors with in the city of Ottawa, Capital Home Staging and Design, as well as many private home owners.

We look forward to meeting with you to discuss how Vail Renovations and Handyman Services can help you too.

Please email direct at setitup@rogers.com
Servicing Ottawa with handyman services since 2008. renovations,decks,doors,repairs,gutters, basements,kitchens,bathrooms,custom showers,tile,laminate,hardwood,painting, drywall,contractor,flood damaged homes,landscaping,baseboard,trim,crown molding,plumbing (subcontracted to licensed trades-persons) electricians (work performed by ECCRA certified master electricians),fixtures,appliance/electronic hook-ups,interior or exterior.

CATEGORIES
Handyman Services
SERVICES
renovations,decks,doors,repairs,basements,kitchens,bathrooms,custom showers,tile,laminate,hardwood,painting, drywall,contractor,flood damaged homes,landscaping,baseboard,trim,crown molding,plumbing (subcontracted to licensed trades-persons when required),fixtures,appliance/electronic hook-ups (subcontracted work performed by ECCRA certified master electricians),interior or exterior.
SPECIALITIES
**Elite Crete Systems**
WEBSITE
http://vailrenovations.webs.com
YEAR ESTABLISHED
2008
MEMBERSHIPS
CARAHS Courses Completion
LIABILITY INSURANCE
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes, ask for details.
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