Granite Country Inc

Countertops
Calgary AB T1Y 6G7
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HomeStars
Countertops
Granite Country Inc
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92%

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Reviews for Granite Country Inc

Average customer rating:
9.3 10 (29 reviews)

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mjneab
mjneab
1 review Calgary, AB
10/10

Kitchen renovation

Our cabinet maker recommended Granite Country for our 5 large and complex countertop pieces. The sales people were excellent at working through design ideas and making a deal; the workmanship and installation were excellent. We love our new quartz counters!

Approximate cost of services:
$4,000.00
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Company Response

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Bruce in Toronto
Bruce in Toronto
1 review Toronto, ON
0/10

Not satisfied. Denial of responsibility.

Granite country installed quartz countertop. It is etched with smudges and fingerprints after they used acetone during install to remove glue. The seam is rough and uneven. They are not claiming responsibility. Thus, I cannot recommend.

Approximate cost of services:
$6,500.00
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Company Response

Good Morning Bruce,

My name is Lisa Nguyen, Project Manager for your account.

Thank you for your review, I am very sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.

I would like to address your comment on: Denial of responsibility.
When the complaint was brought to my attention I immediately respond by email explaining options to correct the seam unevenness; with an explanation of why it happened.

Explanation: for seam being uneven.

Thickness Difference: There is a 3/16” tolerance with that thickness.
What do you do if this difference ends up on your seam?
You will have a visible seam, you will be able to feel it and see it much easier.

Leveling will not alleviate this, this issue will occur even when the two pieces are leveled right, because the problem consists within the stone. Unfortunately there is not much to do in this case. Sometimes, we are able to buff the stone, and in other cases we are able to adjust the thickness as best as possible, using a special machine. Every case is different, so we have to address every case separately. Another example of a case by case scenario, is that some stones do not take to polishing. It would be a bad idea to buff the surface of the stone, as the area will come out to be homogeneous with the rest of the countertops.

I had offer to service the seam; and explain the pros and cons of the end result. In the end the offer was rejected.

Regarding the smudges and finger prints left on the counter top after installation.

After all installation there is a product control walk through with the homeowner and the site supervisor. A completed satisfaction sign off sheet was signed and dated.

When the complaint was brought to my attention, I did not question or interrogate but instead I offer to have one of my installer to come back to clean up the mess, free of charge.

I believe I have taken responsibility for all the complaint you have listed in your review. If you’d like to discuss this further, please contact me at 403-287-8288/granitecountry@telus.net

I look forward to hearing back from you,
Sincerely,
Lisa Nguyen

Anna Maria Bucaro from Calgary
Anna Maria Bucaro from Calgary
2 reviews Calgary, AB
10/10

Kitchen Renovations

Thank you Lisa for helping us out when we were in a pitch to find a new countertop. Granite Country did a fantastic job with the installation of our new Quartz. I would highly recommend them to anyone who needs new countertops.

Approximate cost of services:
$5,900.00
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Josephina Veltenaar in Calgary
Josephina Veltenaar in Calgary
1 review Calgary, AB
10/10

Kitchen and Bathroom Renovation - Granite and Quartz

Granite Country provided and installed granite in kitchen and quarts in 3 bathrooms. The quality of workmanship and service was exceptional. San and Lisa provided excellent service. I would recommend and use Granite country again.,

Approximate cost of services:
$15,000.00
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John Cattery in Calgary
John Cattery in Calgary
1 review Calgary, AB
10/10

Friendly and taking care of my project

They are very helpful and friendly, taking time to help me view materials and slab layout, price is under my budget and low comparing to another company, after install, they clean up everything and wrap my counter,

Approximate cost of services:
$5,600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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The House of Van Gogh in Calgary
The House of Van Gogh in Calgary
1 review Calgary, AB
10/10

Home Renovations * Granite for Kitchen & Bathroom

Granite Country is fabulous. I will highly recommend Granite Country to anyone who is looking for excellent personable communication skills, knowledge and professional install for their homes. They took extra care and attention to install my granite and I really appreciate their experienced trades people. They completed the plumbing for my bathroom & kitchen to make sure this project was perfect, start to finish. Thank you for your excellent service.

Approximate cost of services:
$4,800.00
3 of 3 people found this review helpful.
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Private User
Private User
Private User reviews Calgary, AB
2/10

Terrible Customer Service

Initially I was happy with the service I received when purchasing granite for a bathroom renovation. The purchase phase was good. However, everything went down hill after that. We were extremely rushed by Lisa during our templating appointment and she gave us the impression she had better things to be doing (there were no other customers in the store). The lighting for the templating appointment was terrible which made it hard to fully see the granite and all its potential flaws (side note: we bought a slab "as is"). I had initially wanted to take time to inspect the stone to make sure the template was laid out to make use of the best parts. However, due to these issues we rushed through the templating appointment and I left feeling a bit apprehensive about everything. The install went fine, some minor damage to our walls, but nothing major. After install, we inspected the granite and right away noticed manufacturer filler to the granite that was in the most noticeable part of the counter. I had not noticed this filler at the templating appointment as it was at the very bottom of the slab and as mentioned the lighting was terrible. I spoke with Lisa and mentioned the issue and her response was, "well I saw it so I assumed you did as well". As a company, if you see a noticeable issue, you should bring it up to the customer so they are fully aware of a potential problem. Had I known this filler would be placed where it was, I could have templated my slab so it was in a less noticeable area of the counter. Granite Country (specifically Lisa) took no responsibility and said that if I wanted to fix the issue I could pay to have it re-filled so it was less noticeable. Lesson learned - take your time and inspect every square centimeter of your stone, because they will hold you accountable for any issues and take zero responsibility.

Approximate cost of services:
$1,000.00
2 of 2 people found this review helpful.
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Sandra in Calgary
Sandra in Calgary
4 reviews Calgary, AB
10/10

Perfect

We hired granite country for our kitchen reno. From start to finish I was thrilled with their service and product. They were knowledgeable, fast and professional. I highly recommend them.

Approximate cost of services:
$6,000.00
3 of 3 people found this review helpful.
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Tami Tranquada from Calgary
Tami Tranquada from Calgary
1 review Calgary, AB
10/10

kitchen quartz countertops

We are extremely pleased with the service we received from Granite Country. We first came across Granite Country at the Calgary Home and Garden Show. Rick followed up with us immediately after the show and continued to provide excellent service throughout the process. Rick arranged for us to visit the material suppliers so we could see the large slabs. Rick was extremely patient and professional.

Granite Country's price was very competitive and the timeliness , quality of work and follow-up were excellent. Thanks to Rick and the administrative staff for their help. And a special thank you to Sam and his installation crew for their
precise installation work!

Approximate cost of services:
$3,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Granite Country Inc

Here at Granite Country Inc. we pride ourselves on the services that we provide our customers. We employ only top of the line technology, skilled craftsmen, and a knowledgeagle team of sales consultants to complete every project. The customer's satisfaction and loyalty is our primary goal and our team works ...
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