We hired Natures Paradise to replace our existing front steps and walkway with stamped or decorative concrete (approx. 300 sq. ft.). Our initial experience with them was favourable, however, we are experiencing some serious problems with the work that they have done and have yet to receive a satisfactory response from them. The work started in October 2011 and was completed in November 2011. There were some delays and miscommunications; as one of the previous reviewers indicated, Karim is much less forthcoming than Victor. Karim at one point was quite rude to us because we raised some concerns about their approach and the way that the job was progressing. Although we were constructive, he became very defensive. He later apologized, but we found him to be lacking in sincerity and credibility. We were able to negotiate a small amount of extra work (parging foundation area around walkway) for a reasonable price. At the point of project completion, the end product looked good. HOWEVER, over the last two months the surface of the stamped concrete has started to deteriorate. The surface is flaking is many areas on the walkway and step creating a very unsightly patch-like appearance. The edge along the driveway is deteriorating (softening/pitting/chipping) in a few areas. We sent out emails with photos to all of Natures Paradises contacts, including the office, Karim and Victor. We did not receive a response. After several attempts, we managed to reach Karim by cell phone. His initial comment was that these issues were a 'normal part of the concrete settling process. It is obvious that there is nothing 'normal' about the deteriorating condition of this work, so I can only assume that this was Karim's attempt to downplay or completely 'wash his hands' of this issue. At the end of our phone discussion with Karim, he stated that he had just returned from vacation and needed a few days to review our email, then he would get back to us. That was well over a week ago and we have not heard back from anyone at Natures Paradise. Our step and walkway continue to deteriorate.
At this point, I have no option but to advise that you DO NOT do business with Natures Paradise. If there is a satisfactory resolution to our issues, I will re-post. At this time, I have very serious doubts about the professionalism and quality of workmanship associated with this organization.
You are welcome to contact me at [email protected] or drive by for a look at the front steps/walkway by going to 2234 Haygate Crescent, Mississauga.