Miele Appliance Gallery

The agent who sold the appliances mentioned that Miele had its own installers, a pre-inspection of the job site to make sure everything will fit, and the customer would get in-home instructions on the use of the appliances. The installation had an extra cost, but at least it would be done so you "Experience PERFECT installation with Miele Certified Installation" (litteral wording from Miele's website). I had visited several locations ( 2 official Miele Experience Centres and 2 Agent organisations) and the similarity in wording was astounding, which shows they are following directives and wording set by Miele. They are making promises set by Miele.

The pre-inspection is using a measuing tape for uncertain purposes. The inspector didn't indicate the cabinets were slightly wider than required. Didn't specify which receptacles were needed. He didn't even provide me with a report of outstanding issues that needed to be resolved. I had to make several phone calls and sent several emails to get the exact specifications for the receptacles and 1 device didn't need a receptacle after all.

The installation was even worse. The microwave's finishing was bent and the fridge remained in the living room. While I was quickly picking up something, the installer disappeared and left the packaging material all over the living room and the dining room. Supplies that were supposed to be with appliances were also missing and no in-house operational instructions. I had to get a third-party installer for the fridge. I had to get the complaint escalated to the President's Office and they still didn't take ownership of the problems.

As pre-inspection, delivery and installation are all seperatedly organized, a renovation project is easily delayed. At several moments I had to be firm to get things expediated otherwise Miele's sloppiness could easily have delayed my renovation project by more than 3 months. In hindsite, if I used my contractor and own installers, the renovation would have been completed 2-3 weeks earlier and it would have been a perfect fit.

The whole disaster is solely attributable to laziness and sloppiness of the executive team. The frontline customer service reps are professional and trying to solve the issues, but they are let down by their management. The installers/technicians are failing to meet expectations. As long as the executive team doesn't address the root cause (laziness and sloppiness amongst their installers/technicians) and tries to resolve the issues by using lawyers' advice, it is best to stay away from Miele products. If you really like Miele products, don't use their installation services or pre-inspection and be ready to lawyer-up.

Some of the worst customer service I have ever experienced. My father has been trying to get his microwave oven fixed since the summer of 2022. He purchased a new oven, washer & dryer, oven, and microwave oven through Miele. We've had multiple technicians in who have determined that the microwave will never work again (there was last someone here in December of 2022, but then they sent us a report confirming that in JUNE 2023). So many emails not responded to or not actually addressing the issue at hand. These appliances were thousands of dollars and they were purchased new but we were given the showroom appliances which were many years old already and when we reported the microwave not working it was still within warranty so we should have had a replacement. Today I spent 2 hours on hold and then a message came on saying they were now closed and then the call ended. It was 2pm PST and the hours online are until 7pm EST so I should have had two more hours.

For a company that sells such high-end products, the lack of customer centricity is appalling. When I finally got to Jim at the Presidents office I was expecting to have my issue resolved, yet he completely dismissed it with a sorry not sorry attitude and lacked very basic customer service skills. Had Miele given me the 90 dollar credit I requested, they could have kept a customer for life. Instead they lost thousands in future revenues because of their inflexibility and myopic view of addressing customer concerns.

Ive never been treated so rudely by a company, let alone someone who represents the President. The only people who actually listened and tried to help were the front-line customer service reps, yet when I shared with Jim that the reps acknowledged my issue and said the Presidents office should be able to help me out, he got annoyed and said hell talk to Julie to ensure she doesnt misrepresent the companys willingness to help its customers ever again. Lol. I hope Julie moves on to another company that actually values her customer service skills.

Here are the facts of what happened:
In Sept 2022 I asked Miele for the part number of a specific oven rack. They gave me the number and I placed the order.
We were in the middle of a move so I didnt open the box until the following summer. Immediately I saw that they gave me the wrong part number.
I asked to return the part and get a credit so I can purchase the right one. I understand that 10 months passed but the item was brand new and I was hoping they would be flexible considering THEY were the ones who gave me the wrong part number.
After many (generally positive) conversations with several reps, Jim from the Presidents office very arrogantly communicated to me that theres absolutely no way they will consider giving me a credit, given the box has been opened. Theres no seal and I could have easily said I didnt open the box, but I was honest as I expected theyd be flexible enough to waive 9 dollars 0 in order to keep a customer. Nope.

Weve had a number of other issues with faulty Miele products (oven dial, oven light etc.) but this lack of customer centricity sealed the deal and we will NEVER purchase any Miele products again. Reading the other reviews I see my experience is very much on brand with how they treat their customers, which is a terrible business strategy. I hope they take a hard look at themselves and revamp their outdated approach, otherwise there's just no way they're staying in business long-term.

Bought cooktop and was sent a defective product and Miele is refusing to repair, refund or replace this product after 2 months if use. The front burners are not working and logos and burner markers were drawn in ink I swear wiped off with microfibre cloth

I contacted Miele customer service to deal with a problem we had with the steam oven. it gave us an error which required a technician involvement. The oven is still under warranty. The earlier appointment i was able to get was in three weeks which i gladly took knowing how challenging these days are in the labour market. They mentioned that a day earlier, i will receive a call confirming at what time the technician is coming. i never received this call so i took a day off from work just to make sure i get this problem solved. No one came on the appointment day. No one called on the appointment day or after.
I called them today to follow up. the earliest appointment is in three weeks.
If there is less than one star, i would use it to rate such a low service level. What a shame. how can a company with this quality and price range accept such a low level of customer service.

DON'T EVER ORDER ANY MIELE PRODUCTS. I ordered a fridge from them in APRIL 2021 and was just notified the delivery will again be delayed to AUGUST 2023, it is a freaking 2 and half year wait. I have my kitchen carbinet customized to their fridge.. wish me luck if I will ever get it.

AGAIN, DON'T EVER ORDER ANYTHKNG FROM MIELE,

Premium product I dont think so.We bought our dishwasher eight years ago and after six years noticed rust on the racks in the dishwasher and call customer service and they said it was normal wear and tear. I said the rust is on the bottom and top of the racks how could the bottom of the racks be rotting out from wear and tear, the dishes dont even touch those areas. So he escalated it to his manager and the manager said sorry the only thing we can do is give you a discount on new racks so instead of $640 the rocks were going to cost us $400 . I said theres no way were paying $400 for new racks for a dishwasher that was only six years old and finally after eight years we ended up buying a Maytag that weve always had before and never had any issues. We definitely thought Miele was higher end product but found out the hard way that it definitely is not. If you take a look at all the reviews not one manager has ever reply to anybodys review because this company doesnt care.

The worst customer/technical support in my life.
Filed and issue with my fridge in November 2021.
Now is mid February. Fridge still is not working. Dozen Miele associates
involved with no results. Had 4 visits of service tecnicians. Was waiting 3 months for parts. Parts replaced. Fridge still not working. Waiting now for another part and promise to fix it by the month end.

I bought an appliance package for my new house and paid deposit of $20k in March 2021 for delivery in Oct 2021. I asked them in September 2021 to deliver in Oct and they said everything is available and I need to pay for the full order for delivery. October arrives and lots if items are not available so they can only deliver in December. In December, they deliver bunch of items but the fridge and range top is not available and they promised to deliver in January, them they moved the date to Feb 4 and now
to March. They have had money since September 2021 and they simply don’t tell you the truth and don’t respond at all. I would stay away from this company. Cant say anything about the products as I not been able to move as I dont have all my appliances.

We renovated our kitchen and bought all Miele appliances. It’s has been a total nightmare with them. In the first 3 months I had to get them in to fix my microwave. Now my oven after a year is not working. They first missed the appointment and said it was a system glitch. Then a technician comes to fix it and says he will be back in a couple of hours with the part. He never shows up and when I call them back they said his update was a system glitch again and couldn’t get through to me. Now the part is supposed to come on Dec 19 and they are refusing to give me a date to fix it. I have a Xmas lunch and have no oven. Thanks Miele for making me cancel my Xmas lunch.