The guy came on time but seems don't know what he is doing. After his work One shower does not turn full and another one no hot water. Called company they sent someone next day he was good and know the job finish in 10 minutes. The first guy brake the Tiles from Shower and brake the Dry wall from inside. Now I need to call someone to fix that. Next day company called me asking for to charge. I did explain what I have to go through his answer was "SO WHAT?".
Told him this is not how you respond his answer was I am in business for last 40 years.
Not sure how.
- Company Response
When we initially discussed the job, you'd mention we could go in from behind if necessary. I said it probably wouldn't be if we had the reno plates. once the job was finished on a Tuesday, we spoke & there were a couple of issues. We sent a plumber the next day to remedy the problems, 1 of which was a manufacturers defect. The open drywall never was mentioned at that time. 2 days later when we called to settle the balance due, suddenly the open drywall came up. After speaking to the 1st plumber we heard that the type of tile & the connections needed would not facilitate the use of the reno plates. After he realized this you were called & gave permission to open the back in order to do the valve replacements. 1 plate was used since he'd already started cutting the tile. The 2nd plate was credited as agreed. I'm sorry for the misunderstanding but what I said is 'so what would you like us to do?' I probably would have given you a credit towards the repair but now that I know it was necessary & the you gave permission, the repairs are your responsibility. I'm sorry you misunderstood my attitude & if you'd like to know how we've been in business as long as we have, you may refer to 95% of our other various on line reviews.