Bfc Flooring Design Centre And Builders' Floor Centre

Floor Retailers
4132 99 Street NW Edmonton AB T6E 3N5
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Bfc Flooring Design Centre And Builders' Floor Centre
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48%

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Reviews by rating (past 12 months)

Reviews for Bfc Flooring Design Centre And Builders' Floor Centre

Average customer rating:
5.8 10 (6 reviews)

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David in Saint Albert
David in Saint Albert
1 review St. Albert, AB
1/10

Basement Carpet

Unfortunately, I have to give BFC a fairly poor review due to the poor experience I had purchasing carpet from them. I would rate the product selection well, product knowledge well, pricing fairly competitive and installers fast and knowledgeable; however, my overall experience (which to me is the most important) was rather poor.
There are plenty of other great flooring places around and most of them would be a better choice than BFC. In this economy customer experience plays a huge part when people decide where to spend their hard-earned money. I would rather pay marginally more knowing that I will be dealing with a business that stand by its product and acts professionally in the event that something goes wrong with the installation or product. Everything else aside, businesses that can’t even have the common courtesy of returning emails, and voicemails to paying customers within a timely fashion, or at all, fall very short of the basic standard of customer service.
My experience started with my carpet being delayed a week due to poor weather (force majeure, not their fault). My carpet was delivered a week later, but nobody could confirm the installation date or time (so I could take time off work). I had to call the service manager myself and left a voicemail with him. The only notice I received was a text message at 7:30 a.m. the day of installation saying that the installer would show up around 9. When the installer arrived, he pointed out that the carpet was shipped 1.5’ short (that’s 18 sqft on a 12’ roll). They could not even check the length of the carpet on the tag against what their order had specified which would take all of several minutes to complete. Instead the installer told me they would not be able to finish and that they would order more carpet in and come back. I was obviously not very impressed with this. I tried calling the salesman to confirm dates for receiving the extra carpet and schedule a new installation date/time. My numerous attempts to contact the salesman via email and phone calls/voice mail were blatantly ignored. I just wanted to know when the rest of my carpet would arrive, if I would be compensated for having an additional seam (weak spot in the carpet) and having to take more time off work. Eventually I had to call the owner as I was left high and dry with my installation only being partially complete. Rick, the owner, did sort things out for me. I did mention the trouble I had with the installation date not being confirmed, the short carpet and lack of shipping/receiving QA/QC on their end, the extra time I would need to take off work and asked if they could give me a bit of a discount in-kind. The carpet was installed to my satisfaction, very quickly by the installers, who are friendly and knowledgeable.
I received my invoice a couple weeks later for the full amount which surprised me. The email stated to contact my salesmen via email if I had questions on the invoice, which I did. I emailed him to no avail and again, was blatantly ignored having not heard back 2 weeks later. I then called Rick, the owner again and left 2 voicemails with him, but did not hear back. So to avoid late charges, I was left with paying the full invoice amount plus the time I lost taking a morning off of work and an additional seam in my carpet.
I understand if they didn’t want to compensate me for the time off work, hassle, extra seam etc.. They could blame it on the manufacturer which I suppose is a valid reason. Just call me back and tell me if you can or are or aren’t willing to compensate me for my trouble is all I ask. But to just brush me off after spending a considerable amount of money with them really upset me.

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Rebecca in Edmonton
Rebecca in Edmonton
1 review Edmonton, AB
10/10

Highly recommend

I have worked with BFC on multiple projects and have always had an amazing experience. Staff are professional, knowledgeable, and friendly. The product selection and quality is unmatched in Edmonton.
I have had no hesitation in recommending BFC to friends, family, and industry professionals.

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Karen from Edmonton
Karen from Edmonton
2 reviews Edmonton, AB
0/10

Carpet throughout house

Very bad customer service. Len in customer service unprofessional. and made promises. I had to follow up constantly on my time. Len not concerned or no respect for customer. Unhappy with carpet, left message after message. Didn't bother to return calls. Had to deal with Rick, somewhat better but still did not return calls. Customer service does not mean anything. I had to take my own time to deal with the manufacturer directly to see why my carpet had a flaw. Would not recommend BFC and would definitely not return.

1 of 1 people found this review helpful.
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Adam
Adam
2 reviews SHERWOOD PARK, AB
9/10

Installed carpet and tiles

A representative of Builders Floors, by name of "Rick", came to our acreage in Sherwood Park to do the measurements. The carpet installation was completed on time;
the workmanship was very good. Also, the installation of tiles in
kitchen was done next. The hardwood flooring in great room and hallways was done very satisfactorily.
In all, we were very satisfied with this company and would recommend to others.

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Len in Riverbend
Len in Riverbend
3 reviews EDMONTON, AB

First Review

6/10

Carpet and Lino

Sales staff was very helpful in helping us choose the product. The ordered larger sample pieces for us so that we could better see how the carpet would look in the basement. The carpet installation took a day and looks good

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jody in the park
jody in the park
1 review SHERWOOD PARK, AB

First Review

9/10

carpet

The customer service was great. All our concerns were well looked after. We upgraded our underlay at no extra cost. It was a deal that they had on at the time. Thanks bfc

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