Reinstalling basement bathroom
Elie urged me to write a review immediately, but I'm glad I waited. He seemed great at first, but the problems emerged afterwards. I phoned him right after the job to ask about a minor problem with the toilet. He was defensive and immediately started in on why this could not possibly be his fault, and would only offer to take a look at it for an additional fee. Luckily the problem cleared up.
A few months later a leak started from the cold water valve leading to the sink. He had used an old, beaten-up valve that fit poorly. It cost hundreds to have it fixed, all so that he could save a tiny amount on a new valve.
- Approximate cost of services:
- $3,000.00
- What could this company do to improve their services?
- Use better materials.
- Any advice to offer fellow homeowners facing a similar project?
- Insist on choosing toilet and vanity yourself so that the plumber does not arrive with cheap "truckload" cabinets that do not fit.
- Company Response
Dear Carmel,
Im sorry I had sounded defensive, we stand behind our work and this is the first negative feedback we have gotten. The toilet was fully functional after the install and the problem cleared up after discussing over the phone what should and shouldn't be flushed down the toilet. I'm very surprised that your existing valve leaked which we did not install! We are not responsible for parts existing in your home and we only use brand new material.Sincerly
Elie Yaacoub
The Plumbing Expert