HomeStars  >  Plumbing in Scarborough  >  A Marco Plumbing Ltd.
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93%
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Reviews for A Marco Plumbing Ltd.

Average customer rating:
9.7 10 (276 reviews)

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Tamara Lagasse from Ajax
2 reviews Ajax, ON
10/10

A Marco helped me so much! I had brand new toilets installed last week and we have been having issues with them since. I wasn't able to have the store repair them because they didn't install them.
I called A Marco and explained the situation they immediately knew what to do, scheduled me the next morning. Arrived on time with a prior courtesy call to let me know the time, and were courteous, knowledgeable and super friendly!

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Company Response

Thank you so much for your review. Nothing makes us happier than knowing we are doing a good job for our customers.

Erica
1 review Toronto, ON
10/10

The bathroom required a complete makeover and everything removed right down to the studs. The team from Marco Plumbing did a fantastic job from quote to completion. We are thrilled with our new bathroom!

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Thank you for your review and choosing A Marco Plumbing for your renovation. We are very pleased to hear that you are thrilled with the results.

Deborah from Whitby
4 reviews Ajax, ON
8/10

They were fast, efficient and friendly. Showed up quickly on a Saturday afternoon to repair a plumbing problem that forced us to shut off water to the entire home. I guess the cost is about average.

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Thank you

G. Cassidy in Whitby
3 reviews Whitby, ON
10/10

Overall excellent experience. Phil was professional, on time and very capable. He addressed several plumbing issues in our home. We are very pleased with his work and happy that we now have a go to plumber for the future.

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Private User
1 review Whitby, ON
10/10

I bought replacement parts for our shower handle. But the parts design have been changed and didn't fit with the other parts. The parts are made in plastic and I did not want to keep forcing them into the existing pipes and break them (as I had done with the spares already). We have a very busy household with two young kids so keeping the main valve shut off was not an option. We had to get it repaired right away.

Shawn was quick to answer our call and was at our house not too long after the call (around 7pm). He confirmed that the replacement parts were not a perfect fit to the existing pipes. He could have called it quits that night, until we get the proper replacement part. But he understood our situation and was determined to fix it that night. After a lot of trial and error, Shawn was able to come up with a solution to get around the issue.

I'm not too happy with the new parts design. Fortunately, Shawn knows his stuff. He was very professional throughout and very knowledgeable in his craft. He saved the day. We'll definitely call him again next time we have another plumbing emergency.

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Thank you

maci13 in Ajax
1 review Ajax, ON
10/10

I don't write reviews but I wanted to do this because I am so happy. I had sewer backup and got three estimates from three different companies. I called Marco Plumbing and Shawn came out. He was professional and explained everything what he was going to do. He saved me thousands of dollars when Mr. Rooter and DrainsRescue told me I need to change the pipes. I would give him 100 for rating if I could. I will recommend Marco Plumbing to everyone. They are the best. I am so very disappointed with Mr. Rooter, they were going to change my pipes when a simple snaking solved everything. Thank you Shawn for saving me thousands of dollars. You are the best!

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1 of 1 people found this review helpful.
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Thank you

Private User
1 review Whitby, ON
10/10

Had called another plumber who gave us the run around then found A Marco through, in part, Homestars. They came when they said they would and were very helpful and professional. I found everyone I spoke to and dealt with were terrific. We will call them again if needed and would highly recommend them.

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0 of 1 people found this review helpful.
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bandb.early
1 review Bowmanville, ON
10/10

Marco and his apprentice arrive punctually, did a fabulous job. They were very friendly, professional and tidy. There was some repainting that we completed after, not a big deal. I would definitely recommend this company and crew to do work in your home. Marco was also able to recommend a person to come in and do the ceiling repair due to the water leak and they did a tremendous job also. It is really great to know that there are professionals that do great work and take pride in customer service. Ten stars to this company.

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Thank you

Carolyn in Scarborough
5 reviews Toronto, ON
0/10

I have been a home owner for 22 years and hired many tradesmen during this time including those doing a second story addition. I am happy to say that this has been my only negative experience. I learned a lot of lessons from this experience and it is my hope to pass on my lessons to others, plus A Marco Plumbing encourages customers to write reviews!

As Mark’s quote seemed reasonable I hired him. He subcontracted to two others to repair a hole in my dining room ceiling and to paint. These jobs were done perfectly and cost $850 plus tax. The problem started with the bathroom. I needed a Jacuzzi bathtub removed and a normal bathtub installed. The removal of the Jacuzzi was fine and the hook up of the tub fine also. The problem was with the tiling.
Lesson #1. Be aware when reading reviews. A Marco Plumbing has mostly positive reviews. Were any of those reviews for him as a tile setter?

I purchased a large tile and mosaic to make two strips. I have had tiles installed before but not tiles of two different thicknesses. In addition I have never had tiles installed in a shower. After the first row was installed I didn’t complain. I didn’t see a problem. I believe that is due to my lack of experience. I should have noticed then that he used large spacers. I should have also noticed that he was using glue not cement. I should have noticed that he did not use the cement board that is normally used in bathrooms and is more expensive. I should also have observed him installing the tiles meaning he did not put any glue on the back of the tile; the tile went on the dry wall board only. I was told by the tile setter I hired later that this meant the large tiles on the ceiling could have fallen into the tub at some point in the future.
Lesson #2. Be completely informed about tile installation. Know the size of the spacers you want, know whether the tiles you have chosen are suitable for a bathroom, know how you want them installed (i.e.: are you okay with glue and do you want glue on the tile and the board or just on the board?), do you want cement board used or just water resistant dry wall/ ) and do not expect the a plumber to discuss any of this with you.

Once all the tiles were installed I complained that they were crooked and not level and not straight and not laying flat against the wall. Mark said he was committed to my satisfaction and would come back and fix them. I questioned why he used glue and how he was addressing the issue of the varying thicknesses of the tiles. Mark assured me that he has been endorsed by a TV personality and knows what he is doing and seemed to imply I was out of line for doing any research on the internet.
Lesson #3. If a person leaves your home after doing a bad looking job, don’t let them have a second chance.

Mark returned and did try his best fix the tiles in places but the mosaic was still not right. When I again complained, Mark agreed to have his “tile setter” come to fix the mosaic. Mark was not willing to have the entire tiling job redone.
Lesson # 4. Even when a company states they are committed to your satisfaction, there is a limit.

When the tile setter came and removed the mosaic I realized that even with the mosaic straighter I could not live with the larger spacers. I was also not happy with the use of glue as strangely after a couple of weeks the glue was still not dry in places. I told Mark that I would be hiring someone else and he agreed to give me a credit of $1100.00 towards the balance owing. I obtained a quote of $1200.00 to re-do the tile installation but ended up paying $1500.00 plus purchasing all new tile because all of the tiles and board that Mark had installed went to landfill. Lesson # 5. It is best to hire someone proficient in his trade.

Re: PAYMENTS. When the work began I gave my credit card information and agreed to a deposit. After the ceiling repair was done I again agreed to an installment be charged on my credit card. When contacted about the $1200.00 balance owing I mentioned that I was out $1500.00 plus the cost of new tiles as well as the fact that all the previously installed tiles and dry wall when to landfill. The response of Sharon in the office was to say it was my decision to hire someone else and to charge the $1200.00 owing to my credit card without giving me notice she was doing so. It looks to be like I paid A Marco Plumbing over $2500.00 to hook up a bathtub and for a new bathtub.

The story ends with Sharon advising me that any further correspondence will be forwarded to their lawyer.

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Company Response

Please accept our sincere apologies for the inconvenience you may have experienced in respect to you tile job. Marco Plumbing takes pride in ensuring our customer’s satisfaction and we do feel that we have taken every possible action in doing so. The materials we used for your tile job were of industry standards. We used AcrylPro Ceramic Tile Adhesive which is a high performance, professional formula adhesive with high bond strengths and can be used with tile up to 18 in. x 18 in. but dry time significantly increases. It is suited for both ceramic and mosaic tile. AcrylPro provides maximum resistance to water exposure. We also used DensShield® Tile Backer which is a substrate for floor, wall and ceiling ceramic tile installations and has a built-in moisture barrier which protects tile installations and the wall cavity from the effects of moisture in wet areas such as bathrooms and kitchens.
We always encourage our customers to look on the internet and be very specific as to what they want and what the options are prior to the job. We were not made aware of any dissatisfaction until the tile was completely up. Once you let us know that you were unhappy we immediately removed all the tile and installed it a second time. It was only once it was completely installed a second time that we were made aware that you were unhappy with the size of the spacing. Because you felt that you would be happier using another tiler we deducted the amount allocated for that portion of the job and the replacement material from the balance owing. We certainly would not ask anyone to pay for a service they were not 100% happy with. We do feel that we have done everything in our power to rectify this issue and after numerous emails it was felt that it may best for both parties to go to the next level.

chrismbrown
1 review Whitby, ON
10/10

Mark arrived right on time and was friendly and knowledgeable. He provided a quote for the work before he started and estimated the time correctly to handle the repair of 4 toilets and my kitchen faucet. Would call him again!

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Your more then welcome

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Marco Plumbing Ltd.

Marco Plumbing is a well-respected, full-service plumbing company servicing both residential and commercial clients in the Whitby, Scarborough, Durham and Toronto Area. A highly service-oriented company, Marco Plumbing’s team of fully licensed, professional plumbers draws on shared experience, expertise, and commitment to quality to deliver worry-free plumbing services to homeowners, commercial businesses, and property managers.

Mark Fermo, owner and founder of Marco Plumbing, leads the award-winning and reputable company with a focus on providing unmatched customer service. With over 20 years of professional plumbing experience, Mark is backed by a team of experienced, reliable, fully licensed and insured, professional plumbers who proudly wear the Marco Plumbing uniform.

As Durham’s most affordable plumbing company, Marco Plumbing has raised the bar for plumber and drain services in Whitby, Richmond Hill, Thornhill, Markham, Scarborough, Pickering, Ajax, Oshawa and Toronto and the surrounding areas for over 10 years.

CATEGORIES
Plumbing, Drain Services, Drainage Contractors, and Bathroom Renovation
SERVICES
Providing all types of residential plumbing and commercial plumbing services, including drain snaking from sinks to sewers, high pressure flushing, main drain relining, camera inspection, and contractor services, Marco Plumbing services and processes revolve around customer satisfaction. No matter the job at hand, Marco Plumbing has the plumber to get it done right!
BRANDS
Moen,American Standared,Delta
SPECIALITIES
Plumbing & Drain Specialist Bathroom Renovation Plumbing emergency's plumbing
WEBSITE
http://marcoplumbing.ca
YEAR ESTABLISHED
15
NUMBER OF EMPLOYEES
10
RETURN POLICY
N/A
PAYMENT METHOD
VISA,MASTER CARD,CASH,CHEQUE
LICENSES
Master Plumbing Plumbing License
MEMBERSHIPS
BBB,Whitby Chambers of Commerce, Home Star.
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumber, Plumbing Licenses
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1yr Parts and Labour
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