Roy replaced under undersink fittings with brass ones and also said the baskets that came with sink were not suitable --- gave him go ahead despite significant cost. Had him back twice after leaks appeared. Continued to have problems which I tried as best I could to fix. Yesterday a major leak and mess. Called in another plumber who said Roy's fittings and connections were not good. I had everything replaced for one third the price paid to Marco. Nest time you need a plumber ask a friend or family member for a suggestion --- don't just go by what you see here on Homestars is my recommendation. So I'm told Roy has been gone for over two years. Bottom line is he worked and represented your company and the work and materials were not right. Additionally I think I was sucked in on not using the baskets which came with the sink (which he took with him) and also the need to use brass fittings. Finally the cost now appears to have been highly exorbitant. The only point I'm trying to make is that when you need a plumber or for that matter any service, a referral from a friend or family member might be better than locating help on Homestars. Here's some photos of the job Roy did. Multiple leaks on right and a significant one on left.
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are very sorry to hear that you had to incur additional costs to repair the leak. Should you have called our office we would have gladly sent another plumber out to rectify the situation. It is true that the plumber mentioned is no longer with our company and we are in no way using that as an excuse for sloppy workmanship, however, if we are unaware that there is an issue we can not rectify it.