Steve Hackenberg from Hackenberg Windows and Doors has looked after our Window and Door needs. He knew we were on a tight budget and he never tried to sell us on more expensive products. My children have broken 2 of the windows, 1 had a hole and crack from rocks being thrown and another was cranked open while locked and cracked the whole window. He came rather quickly and replaced them free. It was our Children's fault , so I was fully expecting to pay a lot , because when your repairing something, you usually might as well buy a new one of what ever it is. Again, he knew we were tight on money and helped us out. We have had him back to replace other windows and 2 doors. Great Experience !! Would recommend this company to anyone !!