The Home Improvement Group - THIG

Formerly Mr Rescue
Handyman Services
200 Matheson Blvd. West, Suite 203C Mississauga ON L5R 3L7
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HomeStars  >  Paint & Wallpaper Contractors in Campbellville  >  The Home Improvement Group - THIG  >  First painter was a nightmare; second was excellent
JOANNAO2013 in Toronto
JOANNAO2013 in Toronto
3 reviews Toronto, ON

First painter was a nightmare; second was excellent

The Home Improvement Group - THIG
416 477 4500
200 Matheson Blvd. West, Suite 203C
L5R 3L7

I have used this company a few times and the first two outcomes were fantastic. True to their name, “Perfect Painters”.
Unfortunately, I got very unlucky with my 3rd paint job b/c I was dispatched a painter from hell. Sloppy, unprofessional, caused damages and made the place look worse than before. After much stress, frustration and numerous calls/texts/emails to the company, I did have the owner step in and try and remedy the situation (shortly after, their project manager started helping out too). The second painter dispatched for corrective work did a fantastic job. Day and night of a difference. PP is still trying to remedy outstanding issue to their best ability. Would I use them again? Maybe. Big maybe, but, there are good and bad trades everywhere and dishonest, shoddy workmanship is to be found even in the best of companies. They are doing their best to help me and I appreciate that very much.

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Company Response

Hi Joanna,

Thank you for your review.

We are great full to have been given the opportunity to correct the poor workmanship and provide you with the high quality standards that you should expect from Perfect Painter.
Your customer loyalty is extremely important to us and we hope that you will continue to use our services with confidence.

Kind regards,

The Home Improvement Group