Hey I called wire Chief electrical to come out and help me fix a breaker. Octavio tried to troubleshoot a bit on the phone to find out what the problem was. When he arrived he spent about 5 minutes downstairs on the breaker panel. All he did was hold the breaker until it stayed on. He charged me $150 for 5 minutes of his time.
- Company Response
Thank you for taking the time to review our business. We truly value the opinions of our customers and we apologize that we did not meet your expectations on pricing. When you called I tried to help you over the phone as a complimentary, not charge service, I explained that if I went to your home for a service call I have to charge the minimum fee for troubleshooting, you agreed and requested an appointment within an hour or so of your initial contact. I did what was necessary for reestablishing the power in your home, more work is necessary to make your electrical system safe but you declined any extra work for budget reasons. Although I took about 15 -20 mins at your house, it is necessary to understand that there is traveling time involved, at least 30 mins each way, licensing, insurance and all the other expenses that are necessary for being a licensed & insured electrical contractor. As a courtesy, we came back to your home and checked the electrical system again and made recommendations without charging you anything else. We talk frankly about the prices before work begins so there are no surprises at the end of a job. We try to keep our pricing as reasonable and competitive as we can for our customers in today's market. Providing our customers with the best service and work warranty has always been our mission.