We bought a house and quickly found that it had some unwanted visitors - it was not pleasant at all!
So I called Pestend, among a couple other companies. Why did I decide to go with them? From the first call, they seemed like they cared. Nitu, asked about my home, and exactly what I had seen happening in the house. From there she walked me through the process and set realistic expectations. She said it was a process - it would take some time to get this thing fully solved.
She sensed the urgency and was able to get a technician out the same day. I ran 20 min late, but Moe, who would be treating our home, was right in time. He was gracious, and although Nitu had answered many of my questions that morning, he went through everything again, patiently. Again, he set realistic expectations and reminded me it was a process. He said we didn’t need to do certain parts of the home, but if I was concerned, he would do them. And he did - I saw that he treated every corner of the house.
Several weeks later, we had to book a second meeting. There was no fuss, no arguing, no complaining - they just came to do exactly what they said they were going to do. Moe, again, answered a bunch more questions and treated the whole house minus a couple spots that didn’t need treatment.
Two months later: the house is in different shape. Like they anticipated, it was a process and we’re right on track. Moe offered to come by again if necessary to do a final treatment.
Nitu and Moe were phenomenal. The staff I spoke to when I didn’t connect directly with them were pleasant and were always patient with me. They answered all the questions I had no matter how’s many times I called.
I really appreciate the care they took to service my home.
Yes, I would recommend this company.
- Company Response
Hello Roger, we truly appreciate you for taking the time to share your experience that you had with our company We understand when customers call us, their issue is of utmost priority. As a result, our team works very hard to make sure that the issue is resolved in the most professional and efficient way possible from start to finish. We are thrilled to hear such great feedback of our team members Neetu and Moe. There goal is to always make sure that our customers are feeling educated and confident about the services they are receiving. At Pestend, we are proud to be the leaders in Pest Control!